RCAP Solutions Spreads Holiday Cheer Throughout the Community! (2024)

RCAP Solutions Spreads Holiday Cheer Throughout the Community! (2024)

This season, RCAP Solutions staff participated in an “Adopt a Child for the Holidays” program. Our team donated, wrapped, and delivered gifts for families with children living at Cottage Street Apartments & Hapgood Apartments – our affordable family housing properties located in Athol, Massachusetts!

In addition, gifts, food, and non-perishables were donated to families with children who are enrolled in the YWCA Central Massachusetts‘ housing, shelter, and domestic violence programs.

We hope all of these items will make the holidays brighter for those in need! 🎁 🎄 💜  We extend our gratitude to our staff for their generosity and dedication during this festive season. Their commitment exemplifies the spirit of giving that is essential during this time of year.

🎶 On the first day of winter RCAP provided the community, a private well, debris free! 🎶

Check out our unique spin on the beloved holiday classic, “The Twelve Days of Winter: RCAP Solutions Redux”. This festive twist highlights some of the many services our organization provides to individuals, families, and the communities in which they live.

A heartfelt thank you to our incredible vocalists, Marie, Addie, Lindsay, and Nicole! Their pitch-perfect performances have truly elevated this project and brought our vision to life.

And from all of us, to all of you – we wish you joy and warmth this holiday season! ❄️

Carl Allen, RCAP Solutions Board Member

Carl Allen joined the RCAP Solutions Board of Directors in July 2019. With almost 50 years of experience, Carl has dedicated his career to housing and rural community service.

He was drawn to the housing field from his college experiences and had an interest in both student life and financial aid. After completing graduate school, he began his career in college housing at Southwest Minnesota State College in Marshall, Minnesota. The campus was brand new and designed from day one to be accessible for those in wheelchairs. Out of the 2,000 students, 500 were in wheelchairs or blind. This has given him a lifetime sensitivity to the needs of disabled people. He then moved to Michigan State University while doing doctoral work. After nine years of working in the collegiate residential life sector, Carl “got tired of being called at 2 am to reset fire alarms,” and began his career at RCAP Solutions (formerly Rural Housing Improvement or RHI) holding several positions in both housing and environmental programs.

“In the early 90’s I was motivated to help people”,” stated Carl. “Having gone to college during the Vietnam war, I became very sensitive to people who didn’t have as much as I did and wanted to help others, both with college housing and then at RCAP. The way this organization helps individuals and communities is especially important to me.”

Carl retired from RCAP Solutions as the Executive Vice President, responsible for all mission related activity, contract deliverables, strategic planning, ensuring compliance with organizational policies, and serving on the executive leadership team. “I worked for RCAP for a little more than 26 years,” noted Carl. “I enjoyed 95% of it, and it was an incredibly rewarding, fulfilling, and successful experience.”

When asked what makes him unique in his profession, Carl responded, “What helped me to be successful, is my ability to learn complex federal regulations and distil the information down into easily understandable material for others.”

While talking about his time at RCAP, Carl reminisced about a professional achievement of which he is incredibly proud. “A colleague of mine and I had worked with several section 8 clients and realized that these tenants were in quite a bind,” he mentioned. “The federal administration in office at the time had a policy that would automatically decline social security disability applications, forcing an appeal process to get them approved. That process would sometimes take 2-3 years to be appealed, and if approved, the appeal went back to the date they were declined. These clients sometimes received checks for very large sums of money. As a result, the family would receive conflicting messages from the federal government, on the one hand the Social Security Administration would tell them to spend the money, on the other hand, HUD would say to the Section 8 tenants, save the money because you will have to pay back overpaid subsidy when your income is reviewed. We worked for many months to propose a change to the regulations, which ultimately was adopted by HUD. Today, section 8 clients are no longer required to count retroactive payments as income, and that rule is still in effect today, nationwide. Only the money earned on the retroactive payments are counted as income.”

Carl was attracted to volunteering at RCAP Solutions due to his lengthy tenure at the organization. “I’m very fond of the organization,” he noted. “I have enormous respect for staff and the important work that they are doing here.” He believes his experience in running the housing programs for many years has been helpful to the leadership team in solving issues that have come up and in identifying things to look out for in the future.

RCAP’s mission based on self-sufficiency is what resonates most with Carl. “The housing programs help people to become independent so that they will no longer need the services that the organization provides,” He stated. “The organization provides the same services to rural communities. We go into a community, and our goal is to make sure the officials and volunteers have the tools to effectively and independently deal with their local and regional issues. Ultimately, whether it’s an individual or a small community, we help train them to solve problems on their own.”

As a board member, Carl hopes to help RCAP with a succession plan and assist in identifying new leadership that can continue to move the organization forward as effectively as the current team has done. “It’s been fun,” he commented. “For me it’s been a wonderful experience supporting the leadership team. I really enjoy working on this board and have enormous respect for the entire staff.”

Carl currently works as the Management Specialist for Keene Housing in Keene, NH. “One of the reasons I moved to Keane is to be close to our camp on Sand Pond,” remarked Carl. “I enjoy the calm of early mornings, but also love the activity, riding the boat, and seeing people water skiing and sailing. It’s one of the great joys of my life, especially when my family comes to visit every summer.”

He was a past member and treasurer for Homeowner Options for Massachusetts Elders, in Lowell, MA; and is the past club president and active member of the Keene Kiwanis Club, where he serves on the board of directors, along with the community services and membership committees.

Carl is an active member of the United Church of Christ in Keene and is involved in 2 bell choirs and 2 vocal choirs. He is a self-proclaimed tinkerer, and enjoys “fixing little repairs in house, like light switches. I know enough about plumbing and electricity to not have to pay someone,” he joked.

Carl holds a B.A. in History from Bloomfield College, an M.Ed. in College Student Personnel Administration from The Pennsylvania State University, and has completed doctoral course work in educational administration at Michigan State University.

Carl’s full bio can be found on our website.

Established in 1969 (as Rural Housing Improvement), RCAP Solutions has supported the power and potential of communities for 55 years as strategists of community-wide well-being.

This month, we’re thrilled to celebrate a significant milestone – RCAP Solutions is turning 55! Since our incorporation on October 27, 1969, we’ve dedicated ourselves to empowering communities across the Northeast and Caribbean by providing essential support and resources.

As we celebrate this landmark anniversary, we reflect on the countless lives impacted through our efforts. Whether it’s helping a small town improve its water infrastructure or providing housing assistance to individuals and families, our work is driven by a passion for community sustainability.

This timeline highlights the important milestones that have shaped our organization, showcasing our growth, accomplishments, and the impact we’ve made along the way.

In addition, these historical photos capture the essence of RCAP Solutions and the decades that have paved our path.

Thank you for being a part of our journey!

Learn More About Our History

RCAP Solutions’ 2024–2027 Strategic Plan – Empowering Communities, Elevating Potential!

On behalf of the RCAP Solutions Board of Directors and staff, we are pleased to present our three-year strategic plan.

In 2020, COVID-19 prompted significant operational changes within our organization. We had to adapt our methods of community assistance and observed major shifts in our client demographics.

As we emerged from the pandemic, we recognized the need to comprehensively evaluate our framework, particularly our staff, to reassess our needs, internal procedures, and business practices.

With this in mind, we initiated a year-long strategic planning process with a comprehensive research study to analyze our organization comprehensively. We interviewed key stakeholders, community partners, staff, and volunteers. Following a focused working session with our board, several team meetings were held to define our goals, objectives, and key performance indicators. These discussions provided valuable insights into key issues, sector dynamics, trends, and emerging issues.

With the completion of this extensive process, we look forward to focusing on implementation by aligning our processes, and concentrating on strategic and sustainable growth, guided by principles of transparency, inclusivity, and integrity.

While certain aspects of our strategic plan will formalize existing beliefs and processes, other areas will push and challenge the organization in novel ways.

We anticipate enthusiastically that this strategic plan will position RCAP Solutions to pursue new opportunities and expand, as we continue striving to become a premier provider of community and client services.

We sincerely appreciate the consideration, time, and efforts of all those who helped to make this strategic planning process a success.

With gratitude,

Susan Bachman, RCAP Solutions Board Member

Susan Bachman is the Solutions Marketing Manager for Netrix Global located in Chicago, IL. As a marketing professional with over 15 years of experience, she is a team player with excellent interpersonal and communication skills. She is detail oriented and a deadline focused multi-tasker, versed in fast-paced creative environments.


Susan brings a broad range of professional communications skills to her role as board member, including implementing marketing strategies, market research, project management, website and content management, writing and editing, creative concepts, event management, public relations, product demo voice-overs, vendor management, and digital communications.


When asked what she is passionate about, Susan responded that “she really enjoys being outside in nature and spending time with friends and family.” She noted “family time together is important, whether it be bike riding, hiking, walking, or attending my 11-year-old twins’ hockey and soccer sporting events.”


She was drawn to the field of marketing because she has always loved three things: creativity, people, and psychology. “I always loved graphic design and using my imagination to create something.” She stated. “With a psychology minor in college, I felt like the field of marketing helped me to draw all my passions together by knowing what makes people tick. It helps you to better understand how people think and taps into what makes a person buy a certain product.”


When asked what she is most proud of, Susan notes that she is most proud of her kids and seeing them growing up to be independent, capable, and enthusiastic about life. On a professional level, she said it’s “building a culture of teamwork.” She went on to note “I love bringing people together and, in my career, I feel a huge sense of accomplishment after seeing people collaborate on a project. I am more of a visionary and enjoy helping a team work together and overcome obstacles.”


Susan was attracted to volunteering at RCAP Solutions because of the work the organization does to support rural and underserved communities. She felt drawn to the private well program to protect public health and wanted to know more, especially since she had her own private well.


She feels that RCAP’s vision of a world made up of strong and resilient communities and individuals, confident in their potential and with ownership of their success really resonates with her. She said “building those connections and being a part of an organization that can help others to have independence is so important to me. We guide others and help them have trust in themselves and their accomplishments.” She went on to say that “giving has a ripple effect. During the Pandemic people were not together physically, and the impact was evident. I am a positive person and seeing people help others has a gratifying effect, and creates a better world for us to live in.”


Susan believes that her experience working on the RCAP Board “has been amazing so far.” She thinks of herself as fairly new to the board but enjoys getting to know everyone. “I’ve really enjoyed the strategic planning work, seeing the vision for the future, and better understanding the opportunities for the communities we serve.”


When asked how she feels her skills and expertise have benefited RCAP’s work, she stated “I believe that I can help to build connections with people and other organization and see how building partnerships can help us grow.” She went on to say “after the pandemic I’ve taken on more global and remote roles. I’ve missed making a difference in the local community. I’m looking forward to doing more of that and working with RCAP has been wonderful in that regard.”


So far, Susan sees her time at RCAP as a work in progress. “After the strategic planning process, I’m more aware of all the perspectives to move things forward,” she noted. I’m seeing more collaboration, and the things we’ve discussed are starting to manifest. I look forward to seeing the changes we’ve targeted come to fruition.”


Susan received her MA in Visual Communications at San Francisco State University, CA, and a BA in Graphic Design at the University of Massachusetts, Amherst, MA. She received a certificate in Bank Marketing from the American Bankers Association, participated in the North Central MA Chamber of Commerce Community Leadership Institute, and the Emerging Leadership LAUNCH program with Fidelity Bank and Nichols College.


Her lengthy volunteer experience includes work with the Boston Women’s Leaders Organization, board membership with New England Financial Marketing Association (NEFMA), Marketing Strategic Planning committee with the Greater Gardner Chamber of Commerce, Women’s Leadership Connection Board with the North Central MA Chamber of Commerce, Community Care Crew Chair and Heart Club Co-Chair at Fidelity Bank, and the United Way.

Susan’s full bio can be found on our website.

RCAP Solutions’ 2023 Impact Report – Paving the Path Forward!

In 2023, RCAP Solutions continued to gain momentum as we shifted our focus from the pandemic and began to strategically plan for the next phase of our organization. Navigating the dynamic landscapes of our service industry, it is essential to assess our current position and anticipate our future direction. View our 2023 Impact Report to learn more about last year’s accomplishments and check out stories from the people we serve!

Amid programmatic expansion, staff growth, and new partnership opportunities, it was ideal to prioritize strategic planning initiatives and envision the future of RCAP Solutions. Our enthusiastic board of directors collaborated closely with an engaged management team to address internal and external challenges, successes, and opportunities, positioning our organization for continued success.

We thank our partners and continued supporters and invite you to join us as we pursue a collective vision of a world made up of strong and resilient communities and individuals, confident in their potential and with ownership of their success.

We look forward to a productive 2024 as we remain steadfast in our commitment to fulfilling our mission: To foster personal and public self-reliance and improve the quality of life for individuals, families, and the communities in which they live.

Julie Carroll, RCAP Solutions Board Member

Julie Carroll is a human resources and operations professional with more than 25 years of experience in diverse business environments. She joined the RCAP Solutions Board in July of 2022.

Her portfolio includes proven achievements in business operations management, risk management, employee relations, training, and development. She is a self-starter; dependable, highly motivated and a thorough performer with a demonstrated ability to work with all levels of management to design, develop and implement strategies to improve business and employee performance, and can effectively inspire others to achieve individual and corporate goals. Julie is also a Real Estate Sales Agent with Keller Williams Realty, Inc. and brings community development experience as a former planning board member for the town of Boxborough, MA.

Julie began her career in the areas of finance and operations. Working in an entrepreneurial small business environment for a family-owned company, she found herself moving into a human resources role, bringing the organization together working with benefits, employee handbooks and enjoyed supporting the employees. “I felt challenged in that arena,” she noted. “I could hone my skills in that area and used strategy to focus on the employee experience. As a result, my career evolved, and I went on to own and operate a small HR outsourcing company for several years.”

Julie received her AAS in Liberal Studies at Middlesex Community College in Bedford, MA, and a Professional Human Resources (PHR) certification from the Society of Human Resource Management (SHRM) in Alexandria, VA. She brings a wide range of specialties in operations, HR implementation, employer and employee regulations, small business operations and employee engagement to her role as board member.

When asked what she is passionate about, Julie responded “I find that what I’m enthusiastic about has evolved.” She continued “I really enjoy creating experiences with friends and family. I enjoy being outdoors, doing things like gardening, kayaking, and boating in summer, snowshoeing, and snowmobiling in winter. I really appreciate being outdoors. My passion is in creating a fuller life as I mature. I want to have experiences with my family and grandchildren.”

Julie has found that it is important to achieve a work-life balance and be there for both family and work. “My greatest accomplishment is my family,” she noted. “The resilience I have experienced with my mom getting Multiple Sclerosis and taking care of her, along with the loss of my brother, my personal triumph is in raising my family. I was able to achieve much of my growth in my career without needing a big educational base to launch from. I feel immensely proud of my achievements.”

Julie was attracted to becoming involved at RCAP Solutions because of the housing programs, which she believes are essential for success. “Personally, I saw my mom go back into the workforce after not working for many years,” she commented. “Seeing how RCAP provides housing services is paramount to resetting someone in a difficult position. Empowering people beyond just providing vouchers was intriguing to me, I felt I could relate and have good insight.”

Julie went on to say “RCAP’s mission of improving the quality of life for individuals, giving them what they need are tools for success.” She stated, “I am very big on accountability, and I believe that ownership of that success and vision, and ownership of your actions is a good balance with self-reliance and self-sufficiency. The financial literacy and first-time homebuyer workshops and other housing services provide the benefit of giving, and seeing the ripple effects it can create for people, really relates to my core values.”

Julie noted that her skills and expertise complement RCAP’s mission. “My mindset aligns with the board’s work, strategic planning, creating success, evaluating overall performance is very parallel with HR. I can relate to what you are doing, being able to add to that strategic insight and HR, both sides are human capital. Helping people solve a problem and see success.” When asked about her experience volunteering on RCAP Solutions’ board, she observed “RCAP is open, inviting, educational, and what we are doing is huge. It’s not an intimidating environment and without any background, someone can come in and sit comfortably on the board and be able to provide their skills and benefit the organization.”

Julie has been involved in RCAP’s recent strategic planning process and has enjoyed seeing that come to fruition. “It was much needed,” she noted. “I have spent a lot of time with entrepreneurs, telling businesses that they needed to re-strategize, work on goals, and focus on expectations and communications styles. Being a part of this process and hearing feedback from employees and partners has been beneficial. Strategic planning is a monumental rock, and for any organization, it’s like pushing it up a hill. I feel like I can continue to contribute to this area as it is similar to what I do as a consultant, and I can support the organization in that capacity. As we continue and finalize this process, that is something that we will all be enormously proud of.”

Julie’s full bio can be found on our website.

(Pre-registration is encouraged, but not required. Feel free to walk-in!)

This April, we will be hosting a Career Fair at our Worcester headquarters office. There will be an opportunity to meet with our Human Resources department and program managers, ask questions, and learn more about the benefits of a career with RCAP Solutions.

This event is being hosted by RCAP Solutions in partnership with the MassHire Central Career Center and the MassHire North Central Career Center. On-site interviews will be conducted, so please bring your resume! Please park in the upper lot and feel free to arrive at anytime between 9:00 AM – 4:00 PM.

We’re looking to recruit talented individuals throughout Central Massachusetts and the greater Northeast. Entry-level and more advanced opportunities include:

  • Housing Counselors
  • Housing Consumer Education Center (HCEC) Triage Associates
  • Residential Assistance for Families in Transition (RAFT) Program Specialists
  • Section 8 Program Representatives
  • Section 8 Program Assistants
  • Maintenance Technicians
  • Property Managers
  • Rural Community & Enironmental Specialists
  • Payroll Coordinator
  • And more!

For a full list of available positions, visit: www.rcapsolutions.org/careers/

If you have any questions or would like further information, please contact our Human Resources Department via email: HR@rcapsolutions.org

‘Twas Mid December at RCAP Solutions…

‘Twas Mid-December and all through the skies,
RCAP teams with care and wise.
In every office, staff worked with glee,
Offering essential aid, as busy as can be.

The needy many, deserving of cheer,
In this season of giving, their hopes draw near.
For when the demand rises, so great and so clear,
RCAP’s dedication shines, year after year.

In our Housing Consumer Education Center,
We make sure every client has a supportive mentor,
To assist in all aspects of home ownership and leasing,
In case you should see a problem increasing,
If a concern should arise, there’s lending or training,
Should you find your bank account suddenly draining.

With Subsidized Housing, we help pay the rent,
Offering programs for both landlord and tenant.
Everyone deserves a safe home and a bed,
Where each family member can rest their head.
We can also assist with housing mobility,
And case management for economic stability.

Our Housing for Seniors and the Mobility Impaired,
Offers features and services that can’t be compared.
Our professional staff is supportive and giving,
With countless services for independent living.
For those who reside in RCAP’s great care,
Our teams will provide for ALL who live there.

Our Environmental Crew work with communities to ensure,
The water that pours from the tap is pure.
From Maine to Pennsylvania, we offer technical assistance,
For those in rural regions, we’ll travel the distance.
Whether it’s wastewater, mapping, training, and more,
We’ll assess your infrastructure, and help settle the score.

The Caribbean Team helps the islands with pollution,
Teaching about recycling, and solid waste solutions.
We offer disaster planning, and prepare for the future,
Should climate change impact your region and need suture.
Financial assistance for septic or well repair,
We’re here for our communities, never despair!

Here in Massachusetts, we’re Advocating for Change,
For private well homeowners, who may need a range,
Of regulations for education, testing, and support,
Should their water tests come up short,
And need repair to keep families in good health,
For every resident, across the Commonwealth.

Our Administrative Staff provides support to our programs,
IT keeps us online, and safely protected from scams.
Finance cuts checks and keeps the books in balance,
HR supports the organization, hiring people with talents.
Marketing ensures the public is in the know,
And Development guarantees that funding won’t slow.

In the Northeast our influence spreads, far and wide in stride,
In Puerto Rico and Virgin Islands, forever shall we reside.
Fostering community’s power, potential, a bond we unify,
In this commitment, our focus and unity lie.

Nurturing strength, resilience, and confidence, our gift to bestow,
Supporting individuals, families, communities, helping them grow.

Timothy Grinham, RCAP Solutions Board Member

Timothy Grinham, a Commercial Banking and Lending Specialist at S&P Global Market Intelligence, joined the RCAP Solutions Board of Directors in July of 2022.

Headquartered in New York City, S&P Global is a world-wide leader providing financial services information. Tim works in their Market Intelligence division, working with financial institutions under $5 Billion in Total Assets on workflow automation and commercial prospecting.

Tim has a professional background in technology, banking, lending, real estate, and brings over 20 years of experience in finance, investment, and sales management to his role on the board. He has extensive knowledge of working with federal funding sources, financing, managing customer accounts and portfolios, developing business opportunities, customer service, and training.

When asked what he likes to do with his free time, Tim responds, “For me, it’s all about family time. I spend as much time as possible with my wife and my two daughters and am excited to be coaching my daughters in soccer and basketball.” In his spare time, he enjoys reading, catching up on current events, banking news and the stock market.

Tim was drawn to the banking profession almost by accident. “When I graduated in 2002, I walked into a large recession due to 9/11,” he stated. “There was not much activity going on in the job market, so I stumbled into the mortgage industry. It was a good opportunity with rates dropping and I was able to get into refinancing existing debt. I began the first part of my career in the residential market and later became involved in commercial banking.”

He had always wanted to pursue a career in technology, and in his current position, he is able to draw from his previous experience working with banks, credit unions, and smaller institutions, providing them with technological solutions for their information service needs.

Tim received his BA in Business Management from Johnson State College in Johnson, VT. His volunteer experience includes board membership with Worcester Community Housing Resources, the Town of Paxton Capital Improvements Committee, and as a mentor for SBA workshops and business incubation companies in and around MA.

When asked what Tim feels his greatest professional achievement is, he mentioned the impact that banking and commercial lending can have in the community. “We moved to the Worcester area in 2014,” he stated. “I was very excited to start a position lending with a bank located in downtown Worcester. Over the course of the next several years, I was able to be a part of the Worcester economy during a growth period. I take a lot of pride when traveling through Worcester and seeing the businesses that I worked with throughout my career and knowing that I had a small part in the positive impact on the area. I find it extremely rewarding to drive around the city with my family and say, ‘I worked on that building, or I or helped to finance those renovations.’”

He went on to say, “What I miss most about banking is the positive involvement in the community, which is what drew me to RCAP Solutions. I want to support the work the organization does in both the urban and rural areas of the region.”

Tim believes “it’s critically important to serve both markets, especially in these times of economic uncertainty, when there are factors outside of our control.” He went on to say, “RCAP is a great organization to be involved in. Because of the range of programs, we have an opportunity to serve many communities and a diverse client base.

As a relatively new board member, Tim considers his time volunteering with RCAP to be a positive experience. “I’ve learned a lot about the services RCAP offers,” he states. “When I came to the organization, I was familiar with the housing and lending services. Now that I have really gotten involved, I’m extremely impressed with how much the organization and staff accomplishes.” He has enjoyed getting to know the board members and employees. “I think the staff is incredible,” he remarked. “They work hard and do an excellent job. I have really appreciated learning more about the teams and their programs.”

Tim looks forward to completing the year-long strategic planning process that the organization is undergoing. “I anticipate that once we’re implementing it, we will see the positive impact that it has on both the organization and the clients that we work with.” He concluded by saying “It’s just been a great experience, and I look forward to continuing to see the organization do great work.”

Tim’s full bio can be found on our website.

Synergy Spotlight: Meet Corey Stewart, Senior Accountant

Corey Stewart is one of the many young professionals making a significant impact on the dynamic and multi-faceted organization that is RCAP Solutions. Throughout his approximately 6 years in the professional accounting space, Corey has made tremendous strides in his career.

He has always had an interest in accounting, beginning in high school. His first accounting class was an introductory course during his junior year, which he had only originally taken to fill an elective. But Corey quickly learned accounting would be his forte, stating, “Accounting and everything just clicked so well, it came very naturally to me and realized that it was something I could see myself doing as a career.” He continued with accounting studies during his senior year of high school, where he helped tutor students in Ms. Rich’s finance class – the teacher whom he credits as being an important influence on him and his career path.

After graduating high school, Corey took the next step and applied to various colleges, eventually landing on Fitchburg State University, which he attended for one year. He then transferred to Johnson & Wales University in Providence, Rhode Island, earning his bachelor’s degree in accounting as part of the Class of 2017.

Simultaneously, while he was still in college, Corey worked at a tax firm – first as an assistant and eventually a tax accountant, where he managed tax returns, payroll, and bookkeeping. Shortly thereafter, Corey was hired by RCAP Solutions as a Staff Accountant and was quickly promoted to Senior Staff Accountant.

In early 2020, Corey made the decision to leave RCAP Solutions, citing the need to take a step-back and focus on his new family and building his own house (an impressive feat, which he eventually accomplished)! Corey became employed at a regional credit union, where he also made an impression – he received 2 promotions over the course of 3 years and earned the President’s Gold Standard of Excellence Award.

Although he was working for a new company, Corey kept in touch with his co-workers from RCAP Solutions. Corey thoroughly enjoyed working at the credit union, but when the opportunity arose for him to re-join the RCAP Solutions team, he leapt at the opportunity, explaining, “The mission statement and the work we do here has always spoke to me. My heart has always been with RCAP, even when I wasn’t here.” Corey officially re-joined RCAP Solutions in March 2023.

In his day-to-day role, Corey accounts for the money coming in and out of the organization. The finance department is a close-knit group of professionals, working to support employees, vendors, and our various programs, many of which have a significant cash-flow component to them.

In addition to the other finance team members, Corey works closely with our Property Management division – where he collaborates with the program directors and property managers to ensure the spending for our 11 affordable housing properties is on-pace, that expenses are accounted for, and that rent deposits are accurately collected. Corey is also involved with the distribution of RAFT (Residential Assistance for Families in Transition) Program funds, our flagship emergency financial assistance service which helps struggling individuals and families with their rent payments.

“I am very lucky, I love the work we do as an organization and the people that I am working alongside with are top-notch,” Corey concluded, “we have some incredible individuals that work here!”

Corey’s contributions were noted by Alyssa Glennon, Vice President & Chief Financial Officer, who said, “Corey is a dedicated and valued team member within the finance department and the organization. He cares about the work we do, and he is the definition of a team player. We are very lucky that Corey was able to re-join the team and bring his professionalism and positive attitude to our work every day. He is the type of employee that can see the big picture and always has our mission in mind. I look forward to watching Corey continue to grow and make a positive impact on RCAP Solutions with his expertise and leadership.”

Fun Facts About Corey:

  • Hometown: Templeton, Massachusetts
  • Favorite Book: Harry Potter and the Prisoner of Azkaban by J. K. Rowling
  • Favorite Movie: National Treasure directed by Jon Turteltaub
  • Favorite Sports Team: Boston Red Sox
  • Favorite Musician: Rob Thomas (lead singer of Matchbox Twenty)
  • Historical Figure He’d Like to Meet: Winston Churchill
  • Place He’d Like to Travel to: Tour of Northern Europe and back to Greece!

Tracey Weeden, MSW, LCSW/LICSW; RCAP Solutions Board of Directors, Vice Chair

Tracey Weeden is the Executive Director of Brockton Behavioral Health Facility at Boston Medical Center and joined the RCAP Solutions Board of Directors in January of 2021.

She has extensive experience in the healthcare and nonprofit arena, with a background in administration, behavioral health, and homelessness prevention. In her previous position as Chief Operating Officer for First Step of Sarasota, she focused on affordable behavioral health treatment and system of care optimization. She also has experience managing a private practice as a psychotherapist.

Tracey was drawn to social work because of her childhood experiences growing up in an urban environment. She remarked “there was a lot of violence, parentification, mental illness, and substance misuse. But amid the prevalence of trauma, there was also so much hope for a better way of life. At an early age I was interested in other people’s stories and potential. When I went to college, I did not know what I wanted to do, but knew I wanted to break the cycle of oppression in the community I had grown up in. I majored in social work, and it just felt right. At an early age, I felt sensitive to others’ needs and seemed to be able to put myself in someone else’s shoes. Although I don’t make it a practice to disclose my experiences, oftentimes I deeply understand the barriers to quality of life clients experience.”

Tracey is a former employee of RCAP Solutions, where she was a member of the leadership team, as Director of Counseling and Homeless Services. “When I was at RCAP, I absolutely loved the work,” she commented. “Working at RCAP, I showed up 100% every day for the organization and our clients. They were long days, but it was all worth it. RCAP is deeply mission driven. RCAP’s services for people in need is undeniable. Who wouldn’t want to be a part of a community, helping people where they are and supporting them as they move to a better place? RCAP’s work aligns with my values and everything I stand for as a social worker, a woman, and a woman of color.”

Tracey went on to say “RCAP’s work comes down to people helping people. This resonates with me and is what’s unique about RCAP. The employees genuinely want their clients to achieve a better quality of life. At RCAP we are paying it forward.”

Tracey feels strongly about being an active board member. “I want to be a real objective resource to the leadership team and a sounding board. I understand the culture and dynamics as a social worker and as a businesswoman.”

When talking about her experience serving on the board, Tracey exclaimed, “It’s been fun! I like the diverse expertise the volunteer team brings to the table. The board is open to looking at things differently and trying new ideas. This will determine the sustainability of the organization overall. The board is engaged, understands the impact of the work, and is realistic about what it takes to provide services. It’s very exciting to be a part of this energized board.”

When asked about her future goals for the organization, she replied, “I hope that a year from now we are in the process of implementing a successful, operational, and people-driven strategic plan. I believe we can really put RCAP on the map as a leader in all aspects of community and environmental services.”

Tracey is a self-published author and has volunteered for the City of Worcester’s Human Rights Commission and the Massachusetts Department of Public Health’s suicide prevention initiative. She is currently a Commissioner for the Massachusetts Status of Woman of Plymouth County. Tracey earned a MS in social work at Boston University and is working towards her Doctorate degree in Business Administration with a focus in Health Services Administration at Northcentral University. She brings a deep understanding of the programmatic, funding, and strategic needs of the organization, along with nonprofit leadership, fundraising and community outreach.

When asked about her personal and professional achievements, Tracey commented, “it was always a goal for me to do more of the work in helping others to grow and lift themselves out of traumatic environments. I’m proud of that. In this field of social work, there are not many Black People or Native Americans in leadership positions. I don’t see a lot of “me” represented and I will never take it for granted. I hope to be an example and to inspire others.”

In her free time, Tracey enjoys creating things. “I love candle making, jewelry making, upcycling furniture, gardening, and creating a new space in my yard or home. It helps me relax. Being creative helps me to think outside of the box overall. I enjoy focusing on the hobby and it’s extremely relaxing for me.”

RCAP Solutions’ 2022 Impact Report – A Year of Rejuvenation

2022 was a year marked by growth, development, and ultimately rejuvenation as RCAP Solutions began its rebound from a tumultuous and transformational time. View our 2022 Impact Report to learn more about last year’s accomplishments and check out stories from the people we serve!

We thank our partners and continued supporters and invite you to join us as we continue to work towards a collective vision of a world made up of strong and resilient communities and individuals, confident in their potential and with ownership of their success.

We look forward to a productive 2023 as we remain steadfast in our commitment to fulfilling our mission: To foster personal and public self-reliance and improve the quality of life for individuals, families, and the communities in which they live.

Synergy Spotlight: Meet Rebekah Novak, Community Specialist

Rebekah Novak is her name and wastewater is her game, among several other skills and subject interests. Rebekah has a versatile background; she’s worked in several municipal surveying, engineering, and wastewater operations roles – making her an extremely valuable addition to the Community & Environmental Resources team at RCAP Solutions.

She began her career as an intern for the city of New Bedford, Massachusetts’ engineering department, eventually becoming a full-time employee and earning the title of Municipal Surveyor. During her time with the city of New Bedford, Rebekah was responsible for transferring paper maps into digital GIS (Geographic Information System) versions. She also worked in the field overseeing road reconstruction and improvement projects.

Two of Rebekah’s passions are learning and helping. While she was working as a surveyor, Rebekah continued to expand her knowledge, pursuing her wastewater operator’s license and eventually earning a grade 5 license. Rebekah had always been fascinated with water re-use and environmental sustainability. Turning wastewater into treated effluent (sewage that has been cleaned and discharged back into the environment) is a necessary process for communities of all sizes, and this process piqued Rebekah’s interest.

After working as an associate engineer for several years, Rebekah eventually dived head-first into wastewater (not literally), first working at the Ashfield Wastewater Treatment Plant, a few years later at the city of Northampton, Massachusetts’ Wastewater Treatment Plant, and later at Green Wastewater Solutions as an operator/installer of Orenco wastewater treatment systems.

Rebekah prided herself in being a female who was tackling these surveying, engineering, and wastewater roles – as the fields are often male-dominated. It was difficult, but her determination and drive helped her excel in these fields. “Being a woman straight out of college was super intimidating,” she said, “but I still did it. I still showed up and did my best.”

Rebekah eventually joined RCAP Solutions in 2019, where she works with small communities in Massachusetts, providing technical assistance and training to help them improve both their wastewater and drinking water operations. Rebekah lives in a small, rural community herself, so she recognizes the struggles that these communities face when it comes to limited resources and not knowing the answer to everything. Advice she gives to the communities she serves – as well as her co-workers – is to embrace trial-and-error, “Get comfortable with not knowing exactly what to do, it’s okay not to know. [You have to] jump in the muddy water and figure out how to do it.”

During the pandemic, Rebekah was instrumental in transitioning in-person trainings and workshops into a virtual format. She embraced new software and became a leader for her colleagues, constantly offering them support and assistance with the new technology. In addition to managing numerous training events, she also has anywhere from 10 to 13 of the aforementioned technical assistance projects active at a time.

Rebekah’s contributions were noted by Jim Starbard, Regional Director (MA/CT/RI), who said, “Rebekah is an exceptional team member who goes the extra mile for the communities she works with. She is highly skilled in wastewater – both centralized and decentralized, GIS, and is a great trainer. Rebekah’s contributions to the Southern New England Team and RCAP Solutions as a whole are greatly appreciated and highly regarded.”

In addition, Rebekah is passionate about many causes including local farming, sourcing food locally and humanely, and supporting small businesses. She has experience volunteering at a homeless shelter and during her free time enjoys gardening, arts and crafts, and spending time with her husband, two cats, and “Hoss” – her 180-pound Neapolitan Mastiff-Great Dane mix.

Andrew Evans, fellow Community Specialist, added, “Rebekah’s organizational capability, attitude, and attention to detail makes her one of my favorite people to work with. Whatever the project or training she is always seeking the best product or outcome possible for our clients. The way she approaches her work has helped me be a better technical assistance provider and trainer.”

Fun Facts About Rebekah:

  • Hometown: Conway, Massachusetts
  • Favorite Book: Harry Potter series by J. K. Rowling
  • Favorite Movie: Tremors directed by Ron Underwood
  • Favorite Hobbies: Gardening (flowers & vegetables), arts & crafts (dot art painting, jewelry making)
  • Place She’d Like to Travel to: Alaska

Timothy Morse, Jr. Retires from RCAP Solutions’ Board of Directors

Timothy Morse, Jr., Vice Chair of the RCAP Solutions Board of Directors, recently announced his retirement from the Board after dedicating 7 years to the support and growth of the organization.

As the Sales and Customer Service Representative with Miles Press in Worcester, Massachusetts, Tim has extensive experience in the field of printing, having worked for several large firms throughout Worcester County. He got his start working for his parent’s company, Spencer Printing, which closed in 1984.

Tim is a third-generation printer but didn’t always see himself going into the family business. “I always saw myself as a doctor,” he remarked. “It was something I wanted since childhood. I enjoyed science and math in high school and went to college for a degree in biology, with the intention of continuing in medicine.” He left college after two years and focused on a lifelong career of getting to know every aspect of the printing business.

Tim’s success in an industry that is constantly evolving can be credited to his exceptionally likable and calming demeanor, paired with a strong and professional presence. He brings his passion and spirituality into everything he is involved in. “Everything I do is in relation to that,” he states. “Professionally, in sales and customer service, I enjoy my many interactions with numerous people. I like to have easy exchanges and keep a direct focus on what’s important.”

Tim joined the Board in October 2016 after meeting members of the RCAP staff at a Worcester Chamber of Commerce Business After Hours at a Worcester Bravehearts baseball game. Tim has a clear passion for supporting families and making a difference in the community he works and lives in. He mentions that he “was first drawn to volunteer with RCAP Solutions because of the mission of helping people and communities in great need.” He continues, “many people debate about social programs that help people and how government funds are spent. There used to be safety nets that would help others in their time of need. I believe people need to be helped and provided with resources to get on their feet and sustain themselves.” He concludes by saying “I believe that the real value of RCAP’s services is in helping to restore dignity to those who need support.”

In his free time, Tim enjoys golfing and gardening, but especially loves spending time with his family and seven grandchildren. When he’s not busy with family he enjoys making rosary beads. “I typically make at least one per day or about 10 each week,” he noted. He started the hobby of making prayer beads as a gift for kids that were about to be confirmed. He explained, “the next year a teacher asked me to make some, then a priest, and it just kept growing from there.” He describes his process almost as a meditative activity. “I have a signature style,” he commented. “I use a heavy cord and wooden beads, making 58 knots and praying on each one, and finishing with a crucifix.” He ends by saying “I will do it until I can’t do it anymore. I close my eyes, so I don’t have to see what I’m doing.”

When describing his seven years of experience with RCAP Solutions, Tim states, “there are so many things that I enjoyed about being on the board. Many volunteers have come and gone since I started, and I found that working with a diverse group of likeminded people with the same passion for supporting others was extremely rewarding.” He said that one thing he has always tried to do is ask a lot of questions. “There are no dumb questions,” He states. “I’m not a trained accountant and reviewing financials for a large organization can be very intimidating, especially for new board members or those who are not used to working with complex budgets. I ask questions without the risk of feeling uncomfortable, and it helps to empower others who might be afraid to ask. One question might lead to another and asking challenging questions is important for a board to move forward. I’ve never been afraid of asking the tough questions.”

We thank Tim for his time, talents and many thoughtful contributions in his seven years as a member of the RCAP Solutions Board of Directors.

Synergy Spotlight: Meet Jeysa Nortey, Senior Property Manager

Jeysa Nortey has a diverse background; her experience in the medical field, human services, and even interior designing (her now public “hidden talent”) has positioned her to excel throughout her career, including in her current role as Senior Property Manager at RCAP Solutions. Working primarily with older adults, Jeysa’s versatility has proven to be an asset for the residents at our affordable housing properties as well as her colleagues.

Born in Puerto Rico, Jeysa moved to Worcester, Massachusetts when she was just two months old. Jeysa has always been family-driven, she spends most of her free time with her husband, children, cats, and dog named “Ashy”, a Maltese-Chihuahua mix. Jeysa has a passion for interior design, embracing many styles and making the simplest of spaces come alive – a talent that comes in handy when decorating our properties during the holidays.

Jeysa’s first job was working at the YMCA as a summer camp counselor. Working with young children enrolled in the summer camp program springboarded her love of being involved and giving back to the community. Shortly thereafter, she began attending college at Salter School, where she received her certification in medical assisting. After working as a Certified Medical Assistant at several hospitals in Worcester, Jeysa attended Becker College, earning an Associate of Applied Science (AAS) in Human Services.

After a few years in the medical field, Jeysa shifted her career and began working in property management. Jeysa worked as a Leasing Agent – and eventually Leasing Manager – at Lincoln Village Apartments while it was managed by Cornerstone Corporation. In 2015, after 6 years with Cornerstone, Jeysa began working at RCAP Solutions as the Property Manager at Slater Estates – one of our affordable senior and accessible housing complexes located in Webster, Massachusetts.

At Slater Estates, Jeysa oversees the day-to-day operations of the building, manages the financial aspects of the property, fosters relationships with vendors, and works with residents to ensure they have a safe and healthy home. When asked what she likes most about working at RCAP Solutions, Jeysa said she feels a sense of fulfillment, remarking, “The reward is in the success and smiles of my residents’ faces, along with my co-workers’.”

A few years after joining RCAP Solutions, Jeysa briefly left the organization for a new opportunity, where she quickly realized she was not as happy. After only a month, Jeysa re-joined the RCAP Solutions team in the same role she had left, citing the work-life balance as the main reason for her return. Jeysa reflected on this stating, “It says a lot when you leave a company on good terms and your work speaks for yourself and you’re able to come back. It’s a good feeling.”

Upon her return to RCAP Solutions, Jeysa continued to be a trailblazer in her department and was eventually promoted to Senior Property Manager in December 2020, several months into navigating her residents through a tumultuous time – the height of the Coronavirus pandemic. In her new role, while still based at Slater Estates, Jeysa has taken on additional responsibilities such as training new staff, developing new policies and procedures, and assisting with other properties located in the southern tier of our Central Massachusetts footprint.

Jeysa’s contributions were noted by Linda Kirwan, Chief Elderly Services Officer & Director of Property Management, who said, “We are extremely lucky to have an employee like Jeysa. She has raised the bar with the quality of her hard work and services she provides to her colleagues and residents. Companies dream of hiring employees like her. She is always one to volunteer a helping hand when needed. We couldn’t do it without her, she’s a true gem to the organization and the property management team!”

In addition, Jeysa is a volunteer at the United Way of Central Massachusetts, where she helps with the Dollars for Scholars program – an initiative aimed at providing financial literacy skills and knowledge to support school-aged children’s college, career, and life plans. She is passionate about many causes including inclusion for women, homelessness prevention, and the Black Lives Matter movement. She is also a strong advocate for mental health awareness.

Deb Foley, Deputy Director of Property Management, added, “Working with Jeysa over the years and watching her grow into a role that allows her to mentor others by sharing her many skills of organization, compliance, and teamwork, just to name a few, is what makes her truly special and someone I am proud to have as a co-worker and friend. She always steps up to the plate and gives 110% no matter the task.”

Fun Facts About Jeysa:

  • Hometown: Worcester, Massachusetts
  • Favorite Book: In Her Shoes by Jennifer Weiner
  • Favorite Movie: Jumanji directed by Joe Johnston
  • Favorite Food: Macaroni and cheese
  • Favorite Musician: John Legend (singer, songwriter, pianist, record producer, and actor)
  • Historical Figure She’d Like to Meet: Rosa Parks (African-American activist in the civil rights movement)
  • Place She’d Like to Travel to: Ghana or Egypt

Check Out This Video (ft. Jeysa) About Life at Slater Estates!

Board Spotlight: Henry Noël Jr., Boston Impact Initiative LLC

Henry Noël Jr., an Investment Director with Boston Impact Initiative LLC, joined the RCAP Solutions Board of Directors in November 2022.

Located in Boston, Massachusetts, Boston Impact Initiative is a nonprofit investing fund, working to build a future where entrepreneurs of color and their communities have the financial, social, and political power to create a sustainable, inclusive, and equitable economy for generations to come.

Henry is a passionate champion of social and environmental impact and brings a robust background in business and fund development, investment, financial expertise, strong team management and communication skills.

Henry was drawn to RCAP because the organization’s work aligns with his goals, and he saw similarities in the missions of RCAP and his organization. He remarked, “Empowering communities is important to me. Building communities from the ground up is where you can make the most impact. RCAP provides deep resources for communities, families, individuals, and businesses. This is what I do in my professional life, so I feel there are a lot of synergies.”

Henry has over 20 years of investment experience with an expertise in analysis, valuation, management, and sales; however, he did not always see himself in the financial arena. “Growing up, I always wanted to be a doctor,” stated Henry. “In my first year of college, I took labs and biology courses. During my second semester, I took a required economics class. After that, I switched majors, fell in love with finance, and never looked back. I was fascinated with understanding how the economy worked. My professor brought the concepts to life and showed us how different strategies and concepts can impact people’s lives.”

When asked what he is most proud of, Henry commented, “It’s not just any one thing, but the sum of what Boston Impact Initiative is doing right now, by putting money to work in the community to support some great entrepreneurs.” He went on to say, “I have an easy job, looking at balance sheets and hearing their pitches. I evaluate these things on a regular basis, and seeing the passion in the entrepreneurs’ eyes, hearing what brought them to a problem and what solution they bring can be fascinating. I ask, how can I help them magnify their vision? Supporting entrepreneurs and seeing these companies doing extremely well, the more they grow and prosper, I feel pride in having a small part in contributing to their success.”

He describes his short experience as a board member as a learning journey. “RCAP does a lot and does it well,” he stated. He hopes to add value to the organization where it’s most necessary. “I’m really starting to wrap my arms around everything we do, and I look forward to finding a niche that I can help to champion. I look to make connections for RCAP and believe my network can benefit the organization from many different standpoints, including funding, local resources, relationships, and networks.”

He earned an MBA from Hofstra University, Zarb School of Business in Hempstead, NY, and a BA in Business Administration from Atlantic Union College in South Lancaster, MA. He also completed the Oxford University Impact Investing Programme at Said Business School in Oxford UK. He has volunteered as a mentor with Entrepreneurship for All, a nonprofit that partners with communities nationwide to help under-represented individuals start and grow their businesses through training, mentorship, and an extensive support network. In his spare time, Henry enjoys cooking. He joked, “it helps to relieve stress, brings out creativity, and I enjoy eating, so it works out well”.

Synergy Spotlight: Meet Pat Byrnes, Development Advisor

The name Pat Byrnes is well-known throughout the Massachusetts affordable housing industry, and for good reason. Throughout her extremely tenured career, Pat has worked for many organizations throughout the Commonwealth, including the Springfield Redevelopment Authority, MassHousing, the Executive Office of Housing and Livable Communities (EOHLC), the Regional Housing Network of Massachusetts (RHN), and most recently, RCAP Solutions.

Born into a family who immigrated from Italy, Pat grew up in Springfield, Massachusetts. Although she has worked in other states on both the east and west coasts, Western Massachusetts has always been her home. Pat’s very first job was working in retail at a children’s clothing store while in high school. This sparked her love of retail, leading to an executive training opportunity with Filene’s, which, she explained, “set my career on fire.”

One of Pat’s earliest accomplishments was working as a property manager at a 160-unit affordable housing complex in Springfield. Pat was in her early 20’s when her work managing such a large complex got her noticed by industry leaders. She moved to Boston, which was “the big click” for her career in housing, she loved what it stood for and that, much like retail, many of the industry leaders were women.

Later, Pat was recruited by EOHLC and RHN to write the contract for the state’s Section 8 Homeownership Program. Upon completion of this project, Pat’s skills proved to be invaluable, and thus she was hired at RHN full-time. Pat worked there for 16 years, where she made strides assisting the nine Housing Consumer Education Centers (HCECs), hosting annual conferences, and working with legislators and advocates to ensure proper funding for affordable housing programs and developments across Massachusetts.

During her substantial time at RHN, Pat worked together with Maureen Fitzgerald, then-Executive Director of the organization, to ensure fair and equal treatment for the people we all collectively serve, as well as to uphold respect for the staff. These two female trailblazers brought the agency to where it is today – the forefront – and eventually positioned it for success under new leadership.

“For 16 years, I had the pleasure of working as a team with Pat Byrnes at the Regional Housing Network. Her efforts were woven into everything that the Network accomplished”, said Maureen, “Pat is one of the most mission-driven, smartest people I know in the housing industry. She is also one of the warmest, funniest, most generous people I know.  RCAP Solutions is very lucky to have her on board!”

Pat reflected on her history at RHN, stating, “For me and for Maureen, it was a shared experience. Whatever one accomplished, was also the accomplishment of the other. We were kind of seamless.”

Pat has worked tirelessly with other industry leaders, including Nancy Rivera, Housing Advisor at RCAP Solutions, who said, “Pat and I have known each other for more than 40 years. During this time, I’ve had the pleasure of working and participating with Pat in a variety of projects and subcommittees. Her knowledge and expertise have been invaluable. She is such a wealth of information in the housing industry and is always willing to share. Pat is a very kind, caring, and loving person. She is very sympathetic and is willing to support causes by contributing her time or helping monetarily. Pat is not only my co-worker, but she has also been a true friend to me and many of us who know her.”

In late 2019, Pat joined RCAP Solutions as the Development Advisor and currently works extensively with the organization’s housing department and in support of grant-writing activities. She is always up for a challenge and ready to assist with any new project which lands in her inbox. Pat’s extensive experience, knowledge of the housing industry, and familiarity with the non-profit world has proven an integral resource for the many RCAP Solutions staff members who collaborate with her on a daily basis.

When asked what she is most passionate about, Pat said, “People having homes – people having keys to a door that nobody else has. That has been a driving force of mine for years.”

Pat is a member of the board of directors at Valley Community Development in Northampton. When she is not working to ensure people have safe homes, she is often working to ensure animals have safe homes – Pat is a volunteer at her local animal shelter. Pat is also an avid college basketball fan and currently enjoys rooting for the Providence Friars, an NCAA Division I team.

Brian Scales, President & CEO at RCAP Solutions remarked, “I have had the pleasure of knowing and working with Pat for a number of years. When she came to work at RCAP Solutions, she brought with her a wealth of knowledge and experience; she very quickly became a vital member of our team. I am extremely grateful for all of her input and can rely on her to accomplish anything put before her, including assisting in filling out March Madness brackets.”

Fun Facts About Pat:

  • Hometown: Springfield, Massachusetts
  • Favorite Book: Still Life by Louise Penny
  • Favorite Movie: The Big Easy directed by Jim McBride
  • Favorite Food: Anything Italian
  • Favorite Musician: Tish Hinojosa (folk singer, songwriter, and guitarist)
  • Historical Figure She’d Like to Meet: Josephine Baker (American-born French dancer, singer, actress, and civil rights activist)
  • Place She’d Like to Travel to: Italy