
Website RCAP_Solutions RCAP Solutions
Housing
The purpose of this position is to assist people facing homelessness to achieve stable housing and sustainable employment that may have limited resources. The HomeBase and Secure Jobs Case Manager is responsible for providing re-housing and stabilization case management services to participants in the HomeBase program. The HomeBase and Secure Jobs Case Manager is responsible for intakes and assessments of qualifying families as well as assessing their needs for re-housing and sustainable employment opportunities. They will refer and connect clients to services and assist them in achieving housing stability, in addition to being responsible for any additional activities and assignments that may be delegated by the Director.
Responsibilities include, but are not limited to:
- Case Management Duties:
- Conduct comprehensive client assessment to collect financial, employment, housing, education, and health information as appropriate to develop a re-housing and stabilization plan.
- Provide great customer service.
- Return calls in a timely manner and provide services to individuals of the program as well as staff members and walk-ins.
- Housing Support Services:
- Provide case management and support to emergency assistance clients as well as supportive housing search advocacy.
- Provide supportive subsidy plans and furniture/moving assistance for clients.
- Conduct client visits with families and assist with housing search and placement opportunities.
- Responsible for acquiring documents, ensuring that rental units meet health and safety standards as designated by the program guidelines.
- Workshop/Outreach:
- Develop support systems to meet with client’s needs by identifying and coordinating a variety of available services necessary to maintain independent living, self-sufficiency, and family stabilization.
- Make proper referrals for clients to available social services and educational and medical resources when appropriate.
- Administrative Duties:
- Monitor and verify services provided to each client on a monthly/weekly basis to determine quality and effectiveness of services provided.
- Monitor and update web-based systems with client data updates via E2E and ETO systems and maintain virtual files.
- Monthly reporting to Finance Department and Funders.
- Manage a caseload of clients and maintain appropriate file documentation to support tracking.
- Workforce Readiness Duties:
- Build relationships with local employers.
- Conduct employment readiness workshop training.
- Conduct intake and updates with job training until employment is gained.
- Other duties as assigned.
Required Knowledge, Skills, and Abilities:
- Excellent verbal and written communication skills with the ability to communicate with clients, management, and peers. The ideal candidate must be able to effectively communicate with individuals from diverse backgrounds.
- Ability to maintain accuracy while meeting all deadlines; the ideal candidate must be detail-oriented and organized with the ability to prioritize; and attend/participate in meetings presenting a team player approach.
- Must provide exceptional customer service.
- Must maintain a high level of interpersonal skills to handle sensitive and confidential situations.
- Must be able to work in a fast-paced environment with demonstrated ability to deal with multiple competing tasks and demands.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Education and/or Experience: Bachelor’s degree preferred, but not required. 1-3 years working in the Human Services field or case management experience. Must become certified within the R.E.B (Regional Employment Board) within six (6) months of working within the position. Experience with assisting clients with housing search/resources preferred. Bilingual candidates preferred.
- Computer Skills: Must have exceptional knowledge of computer systems and databases, Microsoft Office software including Outlook, Excel, and Word.
- Must possess a valid Driver’s license and have reliable transportation. Must be willing to travel throughout the Worcester County area to meet with clients.
Work Environment:
- Typical office setting as well as to include the ability to travel and meet with clients at their homes, libraries, coffee shops, etc. Ability to work on repetitive tasks and use fine motor skills to handle and control objects. Ability to use earpieces or headphones; speak listen and understand others. Occasionally lift 10 lbs. to 15 lbs.
Benefits:
- Competitive compensation
- Medical, Dental, Vision, LTD, and Life Insurance
- Flexible Spending Account and Health Savings Account
- Competitive Vacation and Sick time
- 14-paid holidays
- 403(b) plan RCAP Contribution and Match
To Apply:
- Click below to email your resume and cover letter to our Human Resources department.