Synergy Spotlight: Meet Yeniliz Rivera, Human Resources Generalist

Yeniliz “Yeni” Rivera serves as Human Resources Generalist for RCAP Solutions, where she plays a key role in supporting the organization’s people-driven mission. With a background in hospitality and customer service, Yeniliz brings a practical, solutions-oriented approach to her work, helping to streamline HR processes and foster a positive employee experience.
Her professional journey began when she was just 16 years-old, working as a cashier at Target. Over the years, she gained experience in various industries – from fast food and funeral services to hotel management and the casino industry. In Puerto Rico, she spent over a decade in the tourism sector, where she developed strong interpersonal and communication skills.
After relocating to Massachusetts, Yeniliz joined RCAP Solutions in 2022 through a temp agency. Originally hired as a Front Desk Associate, she quickly transitioned into a permanent role as an HR Administrative Assistant. Her adaptability and work ethic led to her subsequent promotion to HR Generalist, where she now manages recruitment, on-boarding, and benefits.
Yeniliz is known for her ability to build trust with staff and maintain a calm, professional demeanor in a fast-paced environment. She values open communication and strives to be a reliable resource for employees and managers alike. Her day-to-day work includes reviewing resumes, conducting interviews, coordinating onboarding, and addressing employee concerns.
She describes RCAP Solutions’ culture as “supportive,” noting the strong collaboration across departments and the organization’s commitment to its mission. “It’s a place where people genuinely care about the work and each other,” she says.
Her past experiences – balancing work, school, and parenting – taught her resilience and time management, which continue to serve her well in her current role. She credits her success to a strong sense of purpose and the ability to stay focused and responsive in changing circumstances.
Yeniliz’s efforts were noted by Jenn Escobar, Director of Human Resources, who said, “Yeni has been a team player since day one and has worn several ‘hats’ since starting, which has helped her tremendously with transitioning into the Human Resources department. She is very adaptable and empathetic, and I am continuously impressed by her ability to focus on the positive. She truly strives to do her best in the workplace, and I am truly appreciative of her work ethic. Thank you for everything that you do, Yeni!”
Outside of work, Yeniliz enjoys exploring new places, spending time in nature, and volunteering. Her thoughtful approach to Human Resources and dedication to continuous learning contribute meaningfully to the organization. By balancing professionalism with genuine care, she helps foster a workplace culture where employees feel supported, respected, and empowered.
Fun Facts About Yeniliz:
- Favorite Movies: I Dreamed of Africa directed by Hugh Hudson and Australia directed by Baz Luhrmann
- Favorite Book: The Bible
- Last Song She’s Listened to: Trust in God by Elevation Worship
- Historical Figures She’d Like to Meet: Martin Luther King Jr. and Jesus Christ
- Place She’d Like to Travel to: China, Egypt, and Israel
- Her Pets:
- Three cats named “Simba”, “Thanos”, and “T’Challa”
- A yellow ball python named “Betty”
- A crab named “Holy Crab”
- A betta fish named “Cinderella”