💧 Sustainable Management of Water Utilities – In-Person (Waterville, ME)

Sustainable operations are a necessity in todays ever changing water and wastewater environment. This course will review the key aspects of sustaining your utility through analysis of the good, the bad and the ugly of how you rank and rate your system. The course will help you assess key areas that need to be considered to enhance the longevity and operations of your system and sustain your operations to best serve the rate payers. This training is for water operators, managers, billing, and support staff as well as board members.

Rate Setting and Management Overview is a program that has been designed to provide systems of all sizes with an understanding of the importance of understanding of rates and your business operations. The training will include a description of rate structures through asset management (GIS Mapping, Capital Improvement Planning, Inventory Controls for Asset Management, etc.) as well as billing cycles and finances, budgets, and reserve accounts. The program will also look at key management areas and maintaining an active Board. Board members, operators, managers, accounting personnel and support staff are encouraged to join.

RCAP Solutions Team in Maine Delivers Lead Service Line Inventory Trainings

Written By: Jamie Bowden, Community Specialist

In November 2023, the RCAP Solutions team delivered three separate training courses across the state of Maine on the latest updates and regulation revisions to the Lead and Copper Rule. The trainings included information about the emerging lead service line inventory and replacement program with a looming deadline of October 16, 2024. The sessions were held in Biddeford, Bangor, and Houlton with over 70 different operators, board members, utility employees, schools, and daycares in attendance.

These trainings included an exercise to help participants identify changes with the lead and copper rule revisions, which include a re-visioned system for sample sites, changes in action level/ trigger levels for lead and copper, as well as changes to the notifications and timeframes in which they must be reported when an exceedance or violation occurs.

The lineup focused on the lead service line inventory/replacement planning in which attendees were asked their system size and shown the necessary steps to complete inventories with the associated spreadsheets, as well as with the assistance of a GIS (Geographic Information System) mapping. Participants left with a better understanding of how the new changes will affect their utilities and how to implement the recent updates.

A grant from the U.S. Environmental Protection Agency (EPA) provided funding for these trainings. RCAP Solutions would like to thank the Maine Drinking Water Program for their assistance with delivering these vital trainings, as well as Maine Water Company, Eastern Maine Community College, and the Houlton Lodge of Elks for allowing us to host these trainings at their facilities.

‘Twas Mid December at RCAP Solutions…

Click here to watch our holiday video!

‘Twas Mid-December and all through the skies,
RCAP teams with care and wise.
In every office, staff worked with glee,
Offering essential aid, as busy as can be.

The needy many, deserving of cheer,
In this season of giving, their hopes draw near.
For when the demand rises, so great and so clear,
RCAP’s dedication shines, year after year.

In our Housing Consumer Education Center,
We make sure every client has a supportive mentor,
To assist in all aspects of home ownership and leasing,
In case you should see a problem increasing,
If a concern should arise, there’s lending or training,
Should you find your bank account suddenly draining.

With Subsidized Housing, we help pay the rent,
Offering programs for both landlord and tenant.
Everyone deserves a safe home and a bed,
Where each family member can rest their head.
We can also assist with housing mobility,
And case management for economic stability.

Our Housing for Seniors and the Mobility Impaired,
Offers features and services that can’t be compared.
Our professional staff is supportive and giving,
With countless services for independent living.
For those who reside in RCAP’s great care,
Our teams will provide for ALL who live there.

Our Environmental Crew work with communities to ensure,
The water that pours from the tap is pure.
From Maine to Pennsylvania, we offer technical assistance,
For those in rural regions, we’ll travel the distance.
Whether it’s wastewater, mapping, training, and more,
We’ll assess your infrastructure, and help settle the score.

The Caribbean Team helps the islands with pollution,
Teaching about recycling, and solid waste solutions.
We offer disaster planning, and prepare for the future,
Should climate change impact your region and need suture.
Financial assistance for septic or well repair,
We’re here for our communities, never despair!

Here in Massachusetts, we’re Advocating for Change,
For private well homeowners, who may need a range,
Of regulations for education, testing, and support,
Should their water tests come up short,
And need repair to keep families in good health,
For every resident, across the Commonwealth.

Our Administrative Staff provides support to our programs,
IT keeps us online, and safely protected from scams.
Finance cuts checks and keeps the books in balance,
HR supports the organization, hiring people with talents.
Marketing ensures the public is in the know,
And Development guarantees that funding won’t slow.

In the Northeast our influence spreads, far and wide in stride,
In Puerto Rico and Virgin Islands, forever shall we reside.
Fostering community’s power, potential, a bond we unify,
In this commitment, our focus and unity lie.

Nurturing strength, resilience, and confidence, our gift to bestow,
Supporting individuals, families, communities, helping them grow.