HMLP & RAFT Admin

Position Summary: The Home Modification Loan Program (HMLP) is a state-funded lending program that provides no-interest loans to homeowners to fund necessary changes to keep themselves or a family member with a disability or mobility impairment living comfortably at home. The purpose of this position is to function as administrative support for the HMLP Program Manager and RAFT program.

Key Responsibilities: 

• Answer and return calls from potential borrowers.
• Supply and assist clients with appropriate applications and program information.
• Enter clients into respective software and data systems for recordkeeping.
• Maintain client files up to date to ensure compliance per the standards from RCAP Solutions and the funder.
• Responsible for communicating with clients regarding incomplete applications and missing documents.
• Submit completed HMLP applications and bid to Loan Fund Manager for Review.
• Update the CEDAC (Community Economic development Assistance Corporation) database system accordingly with repayments, disbursements, and authorizations.
• Assist the Loan Fund Manager with internal and external events such as, but not limited to: presentations, workshops, and outreach as needed.
• Responsible for communicating with clients on a predetermined basis to monitor progress.
• Provide regular backup and assistance with the RAFT call queue.
• Assist clients and walk-ins with RAFT applications.
• Lead with RCAP Solutions values: Integrity, Empathy, Empowerment, Passion, Community and a Commitment to a Better Tomorrow.
• Other duties as assigned by supervisor

Experience Requirements:

• Minimum of one (1) year of experience in human services or case management.
• Excellent attention to detail, organizational skills, and the ability to handle multiple projects simultaneously.
• Strong communication skills and the ability to work collaboratively with internal staff, communities, leadership and stakeholders.
• Must be able to effectively communicate with individuals from diverse backgrounds.
• Ability to maintain accuracy while meeting all deadlines; must be detail-oriented and organized with the ability to prioritize; and attend/participate in meetings presenting a team player approach
• Create a safe, supportive environment for all clients and visitors, along with maintaining excellent customer service skills.
• Excellent time management, organizational, and communication skills.
• Possess a high level of attention to detail and accuracy. Able to maintain confidentiality.
• Proficiency in Microsoft Office, including Word, Excel, and Outlook, along with software systems.
• Encourage a positive work environment that is inclusive and supportive of change.

Education Requirements:

• High school Diploma or equivalent.

Certifications or Licensures:

• Must possess a valid Driver’s license and have reliable transportation.

Working Conditions/Physical Requirements:

• Typical onsite office settings include the ability to spend extended hours sitting and using office equipment and computers.
• Move regularly from sitting to standing position as well as frequently bending to file and print documents.
• Ability to work on repetitive tasks and use fine motor skills to handle and control objects.
• Ability to use earpieces or headphones. Speak, listen, and understand others.
• Occasionally lift 15 to 30 lbs.

Benefits:

• Medical, vision, and dental insurance
• 403(b) retirement plan with company contribution and match
• Long-term disability insurance coverage
• Free life insurance
• Health Savings Account (HSA) and Flexible Spending Account (FSA) Offerings
• 14 paid holidays
• Your birthday is an additional paid holiday (after 1 year of service)
• And more!

Pay:

• $21.00–$26.00

FLSA Status:

• Non-Exempt

To Apply:

• Click below to email your resume and cover letter to our Human Resources department.