Board Spotlight: Meet Laura McGee!

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Laura McGee, RCAP Solutions Immediate Past Board Chair

Laura McGee, a Real Estate Broker at Afonso Real Estate in Milford, MA, joined the RCAP Solutions Board of Directors in 2012.

Laura has a strong commitment to disadvantaged communities and individuals and is passionate about RCAP’s mission and supporting the organization with her unique expertise in both housing and communications. “I was inspired by RCAP Solutions’ mission to foster community self-reliance and improve the quality of life of the residents who live there” stated Laura. “I believe deeply in community empowerment, and I saw an opportunity to use my experience to support meaningful, lasting change. I’m proud of the leadership role I’ve taken on as Board President at RCAP Solutions—particularly during periods of major transition.”

Laura revealed that “the emphasis on building and supporting community foundations to ensure success and sustainability for generations to come” is what drew her to volunteer on the RCAP Board. “I believe that when people feel seen, heard, and supported, they’re capable of incredible things.” She continued, “RCAP’s commitment to integrity, empathy, and a better tomorrow reflects the values I strive to uphold in both my professional and personal life.”

Laura, who has served as a board member for 13 years—including four as Chair—remarked that her experience volunteering with RCAP Solutions has been both fulfilling and transformative. “I’ve learned a great deal from my fellow board members and the professional staff” she noted. “I’m continually inspired by the resilience of the communities we serve. RCAP plays a vital role in building stronger communities from the inside out. It has been an honor to contribute to that vision, and to work alongside such a passionate and dedicated team.”

Laura is an active member of the Realtor Association of Central MA and has been instrumental in raising many thousands of dollars for RCAP families through her generous volunteer efforts. “My background in advertising and real estate gives me a strong foundation in communication, negotiation, and relationship-building” she noted. “These skills have been especially helpful in strategic planning, fundraising, and navigating complex partnerships that are essential to RCAP’s impact and success.”

Laura received her bachelor’s degree in Telecommunications from Northern Arizona University in Flagstaff, AZ and has held several roles in the field of radio broadcasting and communications. “My journey started in advertising, where I learned the value of strategic communication and turning a businesses’ challenge into their strengths through storytelling” she revealed. “Transitioning into real estate allowed me to apply those skills in a more personal and impactful way—helping people make one of the most important decisions of their lives. I think my ability to build trust, communicate clearly, and see potential where others may not is what sets me apart in my profession. I’m proud of having reinvented my career, moving from advertising to real estate while staying true to my values of connection and service.”

Laura’s other volunteer work has included serving as President of the Tucson Chapter of Women in Radio and Television Board; the Uxbridge, MA School Committee; and as Vice President of the Uxbridge HS Booster Club. In her free time, Laura enjoys exploring unfamiliar places, whether it’s through travel or just discovering hidden gems in the local community. “I especially love visiting a community’s thrift and antique shops” she expressed. “They really tell a story about an area and the people who live there.”

Laura’s full bio can be found on our website.

Advocating for Rural Communities: Highlights from the 2025 Washington, D.C. Fly-In

The 2025 Washington, D.C. Fly-In took place on February 24–28, 2025! This annual event is a time for the entire Rural Community Assistance Partnership (RCAP) network to meet with elected officials and ensure effective coordination around federal priorities for RCAP assistance.

We engaged with government representatives about the critical importance of water, wastewater, and solid waste solutions, as well as our work implementing comprehensive economic development initiatives.

We are able to offer these complementary and affordable services with funds available to our organization through government grants and contracts we administer. Our efforts leverage millions of additional dollars annually for the people and areas we assist.

We created a virtual presentation to enhance our conversations. From projects and trainings to case studies and staff locations, viewers can search the data by a number of different criteria. Check it out here: https://bit.ly/2025-Fly-In-Storyraise

View the Photos

REGISTER HERE

The goal of this training course is workforce development related to system management including the operation, maintenance, monitoring, and troubleshooting of decentralized systems. The course describes fundamental concepts of wastewater characteristics and treatment processes and illustrates the importance of periodic operation and maintenance to ensure longevity and optimal performance. The content establishes uniform standards of practice that service providers can employ to assess and report upon the status of system source, collection, treatment and dispersal components as part of system management. The content also includes troubleshooting tools and critical safety protocols for operation and maintenance activities.

This is a two-part workshop. Attendance at both sessions is required.

🎶 On the first day of winter RCAP provided the community, a private well, debris free! 🎶

Check out our unique spin on the beloved holiday classic, “The Twelve Days of Winter: RCAP Solutions Redux”. This festive twist highlights some of the many services our organization provides to individuals, families, and the communities in which they live.

A heartfelt thank you to our incredible vocalists, Marie, Addie, Lindsay, and Nicole! Their pitch-perfect performances have truly elevated this project and brought our vision to life.

And from all of us, to all of you – we wish you joy and warmth this holiday season! ❄️

  1. Your donation is tax-deductible. RCAP Solutions is exempt under section 501(c)(3) of the Internal Revenue Code.
  2. 55 years of experience building strong communities. Established in 1969 (as Rural Housing Improvement), RCAP Solutions has supported the power and potential of communities for over half a century as strategists of community-wide well-being.
  3. Local, statewide, and national resources. RCAP Solutions is a member of two key networks: the Rural Community Assistance Partnership (RCAP), based in Washington, DC, and the Regional Housing Network of Massachusetts (RHN). RCAP Solutions supports underserved communities both locally and throughout the Northeast United States and Caribbean Islands.
  4. Candid Platinum Seal of Transparency. RCAP Solutions has earned this designation by sharing our impact, strategies, and financials. We aim to be transparent about our efforts to support the power and potential of communities. More info here: https://www.guidestar.org/profile/04-2454675
  5. A track record of success. RCAP Solutions provides various housing services for families and individuals in Worcester County. Watch here: https://www.youtube.com/watch?v=MxAEgLKSv9Y&t=3s
  6. Financially stable and fiscally conservative. A recent audit noted that 95 cents of every dollar is spent on our programs. Your donation will make a difference in uplifting underserved communities and the people who reside in them.
  7. Flexibility. Since the advent of COVID-19, RCAP Solutions successfully pivoted almost every aspect of its daily operations to overcome the challenges of the pandemic. We saw a massive increase in the need for our services and worked to ensure that the most vulnerable populations were and continue to be provided with the resources, services, and tools needed for long-term health and well-being.
  8. Partnerships. RCAP Solutions has long-standing relationships with legislators, social service agencies, and complementary organizations throughout the Commonwealth, the Northeast, and the Caribbean, providing supportive and self-sustaining services to lift the region’s most vulnerable.
  9. The state of the current housing market. While unaffordable housing and availability are serious issues across the country, Worcester County was named the third-worst rental market in the U.S. https://bit.ly/USRentalMarkets Our resolute staff is tackling this critical challenge to ensure that no one loses their home in this tough environment.
  10. Investing in the future. In implementing our newly completed strategic plan, we’re forging private partnerships and increasing unrestricted funding to support growth initiatives. By leveraging federal dollars with non-federal matching funds, we create economic development opportunities for our communities.

Together, we can solve pressing housing issues and deliver a brighter future.

Join us in making a difference. Your support provides housing stability, uplifts vulnerable communities, and creates thriving neighborhoods. Let’s transform the Worcester County housing market together and build a stronger, more resilient community.

Visit https://www.rcapsolutions.org/donate today.

REGISTER HERE
 
The purpose of this webinar is to highlight the critical role that Capacity Development plays in the resilience of community water systems. The presentation discusses the importance of promoting capacity development and the main concepts related to this effort. In addition, experiences are shared with the impact on the communities in the technical, administrative, and financial areas, from their daily operations as well as in times of urgent need, like after natural disasters. Tropical storms, hurricanes, and earthquakes are common and typical threats all year long in the Caribbean and now all around the world. Finally, suggestions and recommendations are provided that might facilitate the process of assisting a community to develop its capacity. This webinar is funded under RCAP’s EPA NPA 1 23-25 grant.
 
The presenter of this webinar will be Carmen Yolanda Montañez Velázquez, Community Specialist, RCAP Solutions Caribbean.

Carl Allen, RCAP Solutions Board Member

Carl Allen joined the RCAP Solutions Board of Directors in July 2019. With almost 50 years of experience, Carl has dedicated his career to housing and rural community service.

He was drawn to the housing field from his college experiences and had an interest in both student life and financial aid. After completing graduate school, he began his career in college housing at Southwest Minnesota State College in Marshall, Minnesota. The campus was brand new and designed from day one to be accessible for those in wheelchairs. Out of the 2,000 students, 500 were in wheelchairs or blind. This has given him a lifetime sensitivity to the needs of disabled people. He then moved to Michigan State University while doing doctoral work. After nine years of working in the collegiate residential life sector, Carl “got tired of being called at 2 am to reset fire alarms,” and began his career at RCAP Solutions (formerly Rural Housing Improvement or RHI) holding several positions in both housing and environmental programs.

“In the early 90’s I was motivated to help people”,” stated Carl. “Having gone to college during the Vietnam war, I became very sensitive to people who didn’t have as much as I did and wanted to help others, both with college housing and then at RCAP. The way this organization helps individuals and communities is especially important to me.”

Carl retired from RCAP Solutions as the Executive Vice President, responsible for all mission related activity, contract deliverables, strategic planning, ensuring compliance with organizational policies, and serving on the executive leadership team. “I worked for RCAP for a little more than 26 years,” noted Carl. “I enjoyed 95% of it, and it was an incredibly rewarding, fulfilling, and successful experience.”

When asked what makes him unique in his profession, Carl responded, “What helped me to be successful, is my ability to learn complex federal regulations and distil the information down into easily understandable material for others.”

While talking about his time at RCAP, Carl reminisced about a professional achievement of which he is incredibly proud. “A colleague of mine and I had worked with several section 8 clients and realized that these tenants were in quite a bind,” he mentioned. “The federal administration in office at the time had a policy that would automatically decline social security disability applications, forcing an appeal process to get them approved. That process would sometimes take 2-3 years to be appealed, and if approved, the appeal went back to the date they were declined. These clients sometimes received checks for very large sums of money. As a result, the family would receive conflicting messages from the federal government, on the one hand the Social Security Administration would tell them to spend the money, on the other hand, HUD would say to the Section 8 tenants, save the money because you will have to pay back overpaid subsidy when your income is reviewed. We worked for many months to propose a change to the regulations, which ultimately was adopted by HUD. Today, section 8 clients are no longer required to count retroactive payments as income, and that rule is still in effect today, nationwide. Only the money earned on the retroactive payments are counted as income.”

Carl was attracted to volunteering at RCAP Solutions due to his lengthy tenure at the organization. “I’m very fond of the organization,” he noted. “I have enormous respect for staff and the important work that they are doing here.” He believes his experience in running the housing programs for many years has been helpful to the leadership team in solving issues that have come up and in identifying things to look out for in the future.

RCAP’s mission based on self-sufficiency is what resonates most with Carl. “The housing programs help people to become independent so that they will no longer need the services that the organization provides,” He stated. “The organization provides the same services to rural communities. We go into a community, and our goal is to make sure the officials and volunteers have the tools to effectively and independently deal with their local and regional issues. Ultimately, whether it’s an individual or a small community, we help train them to solve problems on their own.”

As a board member, Carl hopes to help RCAP with a succession plan and assist in identifying new leadership that can continue to move the organization forward as effectively as the current team has done. “It’s been fun,” he commented. “For me it’s been a wonderful experience supporting the leadership team. I really enjoy working on this board and have enormous respect for the entire staff.”

Carl currently works as the Management Specialist for Keene Housing in Keene, NH. “One of the reasons I moved to Keane is to be close to our camp on Sand Pond,” remarked Carl. “I enjoy the calm of early mornings, but also love the activity, riding the boat, and seeing people water skiing and sailing. It’s one of the great joys of my life, especially when my family comes to visit every summer.”

He was a past member and treasurer for Homeowner Options for Massachusetts Elders, in Lowell, MA; and is the past club president and active member of the Keene Kiwanis Club, where he serves on the board of directors, along with the community services and membership committees.

Carl is an active member of the United Church of Christ in Keene and is involved in 2 bell choirs and 2 vocal choirs. He is a self-proclaimed tinkerer, and enjoys “fixing little repairs in house, like light switches. I know enough about plumbing and electricity to not have to pay someone,” he joked.

Carl holds a B.A. in History from Bloomfield College, an M.Ed. in College Student Personnel Administration from The Pennsylvania State University, and has completed doctoral course work in educational administration at Michigan State University.

Carl’s full bio can be found on our website.

Established in 1969 (as Rural Housing Improvement), RCAP Solutions has supported the power and potential of communities for 55 years as strategists of community-wide well-being.

This month, we’re thrilled to celebrate a significant milestone – RCAP Solutions is turning 55! Since our incorporation on October 27, 1969, we’ve dedicated ourselves to empowering communities across the Northeast and Caribbean by providing essential support and resources.

As we celebrate this landmark anniversary, we reflect on the countless lives impacted through our efforts. Whether it’s helping a small town improve its water infrastructure or providing housing assistance to individuals and families, our work is driven by a passion for community sustainability.

This timeline highlights the important milestones that have shaped our organization, showcasing our growth, accomplishments, and the impact we’ve made along the way.

In addition, these historical photos capture the essence of RCAP Solutions and the decades that have paved our path.

Thank you for being a part of our journey!

Learn More About Our History

REGISTER HERE

This workshop has been designed to assist water utilities to assess your wastewater utility performance by developing SMART safety goals, enhance staff participation and training, identifying hazards, reviewing your safety protocols and evaluation activities.

Bring your laptops for firsthand assistance or use RCAP’s training laptops provided as part of the training. Workshop funding is provided by the U.S. Environmental Protection Agency (EPA) and has been approved by NHDES for 5 TCHs for wastewater system operators.

RCAP Solutions’ 2024–2027 Strategic Plan – Empowering Communities, Elevating Potential!

On behalf of the RCAP Solutions Board of Directors and staff, we are pleased to present our three-year strategic plan.

In 2020, COVID-19 prompted significant operational changes within our organization. We had to adapt our methods of community assistance and observed major shifts in our client demographics.

As we emerged from the pandemic, we recognized the need to comprehensively evaluate our framework, particularly our staff, to reassess our needs, internal procedures, and business practices.

With this in mind, we initiated a year-long strategic planning process with a comprehensive research study to analyze our organization comprehensively. We interviewed key stakeholders, community partners, staff, and volunteers. Following a focused working session with our board, several team meetings were held to define our goals, objectives, and key performance indicators. These discussions provided valuable insights into key issues, sector dynamics, trends, and emerging issues.

With the completion of this extensive process, we look forward to focusing on implementation by aligning our processes, and concentrating on strategic and sustainable growth, guided by principles of transparency, inclusivity, and integrity.

While certain aspects of our strategic plan will formalize existing beliefs and processes, other areas will push and challenge the organization in novel ways.

We anticipate enthusiastically that this strategic plan will position RCAP Solutions to pursue new opportunities and expand, as we continue striving to become a premier provider of community and client services.

We sincerely appreciate the consideration, time, and efforts of all those who helped to make this strategic planning process a success.

With gratitude,

REGISTER HERE

Maintenance and upkeep of water distribution systems is particularly challenging for small water utilities with volunteer staff and recurring repairs needed for aged, undersized piping that is common in many of our small systems. This training will build on the recently completed Service Line Inventories (prepared for the new LCR Revisions) to assist systems with updating their Record Drawings, monitoring water use data for timely leak repairs, performing oversight of water infrastructure improvements, and accessing funding assistance. Bring your laptops for hands-on assistance or use RCAP’s training laptops provided as part of the training. Workshop funding is provided by the US Environmental Protection Agency and has been approved by NHDES for 4 TCHs for water system operators.

REGISTER HERE

Maintenance and upkeep of water distribution systems is particularly challenging for small water utilities with volunteer staff and recurring repairs needed for aged, undersized piping that is common in many of our small systems. This training will build on the recently completed Service Line Inventories (prepared for the new LCR Revisions) to assist systems with updating their Record Drawings, monitoring water use data for timely leak repairs, performing oversight of water infrastructure improvements, and accessing funding assistance. Bring your laptops for hands-on assistance or use RCAP’s training laptops provided as part of the training. Workshop funding is provided by the US Environmental Protection Agency and has been approved by NHDES for 4 TCHs for water system operators.

LEAD SERVICE LINE INVENTORY (LSLI) REQUIREMENTS: WHAT WATER SYSTEMS NEED TO KNOW

About Lead in Drinking Water

Lead pipes in public water systems and drinking fixtures have been banned in new home construction since 1986, when Congress amended the Safe Drinking Water Act. However, in some older homes, services lines which are connected to the water mains may be made of lead. In addition, some faucets and plumbing fixtures in homes built before 1986 may also be made of lead.

Lead can be harmful to human health even at low exposure levels – especially in children. Exposure to lead can cause adverse effects such as damage to the brain and nervous system and slowed growth and development.

About the Federal Lead Service Line Inventory (LSLI) Requirements for Water Systems

Knowing where lead pipes are located is critical to replacing them efficiently. Every public or private water system which serves water to over 15 service connections across the country will be required to provide an initial inventory of their water service lines to the U.S. Environmental Protection Agency (EPA) by October 16, 2024, through their state regulatory agency. State regulatory agencies are very proactive in helping communities meet these requirements.

As such, representatives from your local water service provider or municipality may be visiting households to assess whether or not certain homes have lead service lines if they don’t have an accurate record of the service material. This inventory would be publicly accessible and offer homeowners a way to find out if they have a lead service line. This inventory is NOT an indication that you have lead in your water.

PLEASE NOTE: The requirement to complete a Lead Service Line Inventory DOES NOT apply to transient non-community water systems (TNCWS) or bottled, vended, retail, or bulk hauling (BVRB) water systems.

Why the Lead Service Line Inventory (LSLI) is Important

This initiative is an important first step in ensuring every family across the country has access to clean drinking water – as the EPA’s goal is to replace 100% of the nation’s lead pipes and service lines within 10 years.

In addition, surveying service lines and determining which are made of lead or galvanized pipe is a pivotal process in which water systems must undertake to secure government funding in order to reduce the cost burden on homeowners.

Cooperation between homeowners and local water service provider or municipalities will be an essential part of the process to protect public health, in particular the health of children and of vulnerable communities.

More Information & State-Specific Resources

For more information about Lead & Copper Rule Revisions (LCRR) and the Lead Service Line Inventory (LSLI) check out these federal and state-specific resources:

If you are interested in receiving complimentary technical assistance for you water or wastewater system, please visit Our Services by State page and select your state or territory to view regional contact information.

Susan Bachman, RCAP Solutions Board Member

Susan Bachman is the Solutions Marketing Manager for Netrix Global located in Chicago, IL. As a marketing professional with over 15 years of experience, she is a team player with excellent interpersonal and communication skills. She is detail oriented and a deadline focused multi-tasker, versed in fast-paced creative environments.


Susan brings a broad range of professional communications skills to her role as board member, including implementing marketing strategies, market research, project management, website and content management, writing and editing, creative concepts, event management, public relations, product demo voice-overs, vendor management, and digital communications.


When asked what she is passionate about, Susan responded that “she really enjoys being outside in nature and spending time with friends and family.” She noted “family time together is important, whether it be bike riding, hiking, walking, or attending my 11-year-old twins’ hockey and soccer sporting events.”


She was drawn to the field of marketing because she has always loved three things: creativity, people, and psychology. “I always loved graphic design and using my imagination to create something.” She stated. “With a psychology minor in college, I felt like the field of marketing helped me to draw all my passions together by knowing what makes people tick. It helps you to better understand how people think and taps into what makes a person buy a certain product.”


When asked what she is most proud of, Susan notes that she is most proud of her kids and seeing them growing up to be independent, capable, and enthusiastic about life. On a professional level, she said it’s “building a culture of teamwork.” She went on to note “I love bringing people together and, in my career, I feel a huge sense of accomplishment after seeing people collaborate on a project. I am more of a visionary and enjoy helping a team work together and overcome obstacles.”


Susan was attracted to volunteering at RCAP Solutions because of the work the organization does to support rural and underserved communities. She felt drawn to the private well program to protect public health and wanted to know more, especially since she had her own private well.


She feels that RCAP’s vision of a world made up of strong and resilient communities and individuals, confident in their potential and with ownership of their success really resonates with her. She said “building those connections and being a part of an organization that can help others to have independence is so important to me. We guide others and help them have trust in themselves and their accomplishments.” She went on to say that “giving has a ripple effect. During the Pandemic people were not together physically, and the impact was evident. I am a positive person and seeing people help others has a gratifying effect, and creates a better world for us to live in.”


Susan believes that her experience working on the RCAP Board “has been amazing so far.” She thinks of herself as fairly new to the board but enjoys getting to know everyone. “I’ve really enjoyed the strategic planning work, seeing the vision for the future, and better understanding the opportunities for the communities we serve.”


When asked how she feels her skills and expertise have benefited RCAP’s work, she stated “I believe that I can help to build connections with people and other organization and see how building partnerships can help us grow.” She went on to say “after the pandemic I’ve taken on more global and remote roles. I’ve missed making a difference in the local community. I’m looking forward to doing more of that and working with RCAP has been wonderful in that regard.”


So far, Susan sees her time at RCAP as a work in progress. “After the strategic planning process, I’m more aware of all the perspectives to move things forward,” she noted. I’m seeing more collaboration, and the things we’ve discussed are starting to manifest. I look forward to seeing the changes we’ve targeted come to fruition.”


Susan received her MA in Visual Communications at San Francisco State University, CA, and a BA in Graphic Design at the University of Massachusetts, Amherst, MA. She received a certificate in Bank Marketing from the American Bankers Association, participated in the North Central MA Chamber of Commerce Community Leadership Institute, and the Emerging Leadership LAUNCH program with Fidelity Bank and Nichols College.


Her lengthy volunteer experience includes work with the Boston Women’s Leaders Organization, board membership with New England Financial Marketing Association (NEFMA), Marketing Strategic Planning committee with the Greater Gardner Chamber of Commerce, Women’s Leadership Connection Board with the North Central MA Chamber of Commerce, Community Care Crew Chair and Heart Club Co-Chair at Fidelity Bank, and the United Way.

Susan’s full bio can be found on our website.

RCAP Solutions’ 2023 Impact Report – Paving the Path Forward!

In 2023, RCAP Solutions continued to gain momentum as we shifted our focus from the pandemic and began to strategically plan for the next phase of our organization. Navigating the dynamic landscapes of our service industry, it is essential to assess our current position and anticipate our future direction. View our 2023 Impact Report to learn more about last year’s accomplishments and check out stories from the people we serve!

Amid programmatic expansion, staff growth, and new partnership opportunities, it was ideal to prioritize strategic planning initiatives and envision the future of RCAP Solutions. Our enthusiastic board of directors collaborated closely with an engaged management team to address internal and external challenges, successes, and opportunities, positioning our organization for continued success.

We thank our partners and continued supporters and invite you to join us as we pursue a collective vision of a world made up of strong and resilient communities and individuals, confident in their potential and with ownership of their success.

We look forward to a productive 2024 as we remain steadfast in our commitment to fulfilling our mission: To foster personal and public self-reliance and improve the quality of life for individuals, families, and the communities in which they live.

REGISTER HERE

Small water utilities awarded with grants and loans from the NH Department and Environmental Services (NHDES) are required to complete a Business Plan for Small Water Utilities, before funding is dispersed. This training was designed to help small utilities to understand the purpose and review the format of the Business Plan. Small systems such as Manufactured Home Communities, local Water Association, and Small Water Districts will benefit from this training for multiple reasons: Very often they have significant accumulated debt, poor economy of scale and a low-income customer base. RCAP Solutions in collaboration with the NHDES is offering FREE 2 HOUR TRAINING to help these systems and participants to manage their water system while improving financial sustainability. This workshop is made possible through funding through the USDA Rural Development and the Department of Health and Human Services. This training is approved by NHDES for 2 TCHs for water operators.

REGISTER HERE

Small water utilities awarded with grants and loans from the NH Department and Environmental Services (NHDES) are required to complete a Business Plan for Small Water Utilities, before funding is dispersed. This training was designed to help small utilities to understand the purpose and review the format of the Business Plan. Small systems such as Manufactured Home Communities, local Water Association, and Small Water Districts will benefit from this training for multiple reasons: Very often they have significant accumulated debt, poor economy of scale and a low-income customer base. RCAP Solutions in collaboration with the NHDES is offering FREE 2 HOUR TRAINING to help these systems and participants to manage their water system while improving financial sustainability. This workshop is made possible through funding through the USDA Rural Development and the Department of Health and Human Services. This training is approved by NHDES for 2 TCHs for water operators.

Julie Carroll, RCAP Solutions Board Member

Julie Carroll is a human resources and operations professional with more than 25 years of experience in diverse business environments. She joined the RCAP Solutions Board in July of 2022.

Her portfolio includes proven achievements in business operations management, risk management, employee relations, training, and development. She is a self-starter; dependable, highly motivated and a thorough performer with a demonstrated ability to work with all levels of management to design, develop and implement strategies to improve business and employee performance, and can effectively inspire others to achieve individual and corporate goals. Julie is also a Real Estate Sales Agent with Keller Williams Realty, Inc. and brings community development experience as a former planning board member for the town of Boxborough, MA.

Julie began her career in the areas of finance and operations. Working in an entrepreneurial small business environment for a family-owned company, she found herself moving into a human resources role, bringing the organization together working with benefits, employee handbooks and enjoyed supporting the employees. “I felt challenged in that arena,” she noted. “I could hone my skills in that area and used strategy to focus on the employee experience. As a result, my career evolved, and I went on to own and operate a small HR outsourcing company for several years.”

Julie received her AAS in Liberal Studies at Middlesex Community College in Bedford, MA, and a Professional Human Resources (PHR) certification from the Society of Human Resource Management (SHRM) in Alexandria, VA. She brings a wide range of specialties in operations, HR implementation, employer and employee regulations, small business operations and employee engagement to her role as board member.

When asked what she is passionate about, Julie responded “I find that what I’m enthusiastic about has evolved.” She continued “I really enjoy creating experiences with friends and family. I enjoy being outdoors, doing things like gardening, kayaking, and boating in summer, snowshoeing, and snowmobiling in winter. I really appreciate being outdoors. My passion is in creating a fuller life as I mature. I want to have experiences with my family and grandchildren.”

Julie has found that it is important to achieve a work-life balance and be there for both family and work. “My greatest accomplishment is my family,” she noted. “The resilience I have experienced with my mom getting Multiple Sclerosis and taking care of her, along with the loss of my brother, my personal triumph is in raising my family. I was able to achieve much of my growth in my career without needing a big educational base to launch from. I feel immensely proud of my achievements.”

Julie was attracted to becoming involved at RCAP Solutions because of the housing programs, which she believes are essential for success. “Personally, I saw my mom go back into the workforce after not working for many years,” she commented. “Seeing how RCAP provides housing services is paramount to resetting someone in a difficult position. Empowering people beyond just providing vouchers was intriguing to me, I felt I could relate and have good insight.”

Julie went on to say “RCAP’s mission of improving the quality of life for individuals, giving them what they need are tools for success.” She stated, “I am very big on accountability, and I believe that ownership of that success and vision, and ownership of your actions is a good balance with self-reliance and self-sufficiency. The financial literacy and first-time homebuyer workshops and other housing services provide the benefit of giving, and seeing the ripple effects it can create for people, really relates to my core values.”

Julie noted that her skills and expertise complement RCAP’s mission. “My mindset aligns with the board’s work, strategic planning, creating success, evaluating overall performance is very parallel with HR. I can relate to what you are doing, being able to add to that strategic insight and HR, both sides are human capital. Helping people solve a problem and see success.” When asked about her experience volunteering on RCAP Solutions’ board, she observed “RCAP is open, inviting, educational, and what we are doing is huge. It’s not an intimidating environment and without any background, someone can come in and sit comfortably on the board and be able to provide their skills and benefit the organization.”

Julie has been involved in RCAP’s recent strategic planning process and has enjoyed seeing that come to fruition. “It was much needed,” she noted. “I have spent a lot of time with entrepreneurs, telling businesses that they needed to re-strategize, work on goals, and focus on expectations and communications styles. Being a part of this process and hearing feedback from employees and partners has been beneficial. Strategic planning is a monumental rock, and for any organization, it’s like pushing it up a hill. I feel like I can continue to contribute to this area as it is similar to what I do as a consultant, and I can support the organization in that capacity. As we continue and finalize this process, that is something that we will all be enormously proud of.”

Julie’s full bio can be found on our website.

REGISTER HERE
 
RCAP Solutions invites small system water operators to participate in an online workshop focused on GIS mapping. This workshop is designed for operators seeking accurate and reliable mapping solutions for their system’s assets. Participants will learn how to utilize GIS technology to create digital maps that are accurate, secure, and accessible.

 
This workshop will review the lead and copper rule and its recent revisions. Trainers will provide a brief history of the regulations throughout the years, replacement efforts when lead service lines are present, lead inventory information, tap sampling improvements, and remediation options such as treatment requirements, and point of use options. This class will comprehensively explain the federal and state Lead Service Line Inventory requirements and how to conduct the inventory. The training is targeted to public water systems newly registered with the NH Department of Environmental Services.

REGISTER HERE
 
Community water systems are required to deliver a Consumer Confidence Report (CCR) to their consumers by July 1 each year. The CCR provides consumers with water quality and other water system information, and can be an opportunity to highlight improvement, accomplishments, and other valuable information to your residents. In this training we will help managers, operators and volunteers taking advantage of the two templates developed by NHDES to complete the CCR in an efficient and effective way.

‘Twas Mid December at RCAP Solutions…

‘Twas Mid-December and all through the skies,
RCAP teams with care and wise.
In every office, staff worked with glee,
Offering essential aid, as busy as can be.

The needy many, deserving of cheer,
In this season of giving, their hopes draw near.
For when the demand rises, so great and so clear,
RCAP’s dedication shines, year after year.

In our Housing Consumer Education Center,
We make sure every client has a supportive mentor,
To assist in all aspects of home ownership and leasing,
In case you should see a problem increasing,
If a concern should arise, there’s lending or training,
Should you find your bank account suddenly draining.

With Subsidized Housing, we help pay the rent,
Offering programs for both landlord and tenant.
Everyone deserves a safe home and a bed,
Where each family member can rest their head.
We can also assist with housing mobility,
And case management for economic stability.

Our Housing for Seniors and the Mobility Impaired,
Offers features and services that can’t be compared.
Our professional staff is supportive and giving,
With countless services for independent living.
For those who reside in RCAP’s great care,
Our teams will provide for ALL who live there.

Our Environmental Crew work with communities to ensure,
The water that pours from the tap is pure.
From Maine to Pennsylvania, we offer technical assistance,
For those in rural regions, we’ll travel the distance.
Whether it’s wastewater, mapping, training, and more,
We’ll assess your infrastructure, and help settle the score.

The Caribbean Team helps the islands with pollution,
Teaching about recycling, and solid waste solutions.
We offer disaster planning, and prepare for the future,
Should climate change impact your region and need suture.
Financial assistance for septic or well repair,
We’re here for our communities, never despair!

Here in Massachusetts, we’re Advocating for Change,
For private well homeowners, who may need a range,
Of regulations for education, testing, and support,
Should their water tests come up short,
And need repair to keep families in good health,
For every resident, across the Commonwealth.

Our Administrative Staff provides support to our programs,
IT keeps us online, and safely protected from scams.
Finance cuts checks and keeps the books in balance,
HR supports the organization, hiring people with talents.
Marketing ensures the public is in the know,
And Development guarantees that funding won’t slow.

In the Northeast our influence spreads, far and wide in stride,
In Puerto Rico and Virgin Islands, forever shall we reside.
Fostering community’s power, potential, a bond we unify,
In this commitment, our focus and unity lie.

Nurturing strength, resilience, and confidence, our gift to bestow,
Supporting individuals, families, communities, helping them grow.

Timothy Grinham, RCAP Solutions Board Member

Timothy Grinham, a Commercial Banking and Lending Specialist at S&P Global Market Intelligence, joined the RCAP Solutions Board of Directors in July of 2022.

Headquartered in New York City, S&P Global is a world-wide leader providing financial services information. Tim works in their Market Intelligence division, working with financial institutions under $5 Billion in Total Assets on workflow automation and commercial prospecting.

Tim has a professional background in technology, banking, lending, real estate, and brings over 20 years of experience in finance, investment, and sales management to his role on the board. He has extensive knowledge of working with federal funding sources, financing, managing customer accounts and portfolios, developing business opportunities, customer service, and training.

When asked what he likes to do with his free time, Tim responds, “For me, it’s all about family time. I spend as much time as possible with my wife and my two daughters and am excited to be coaching my daughters in soccer and basketball.” In his spare time, he enjoys reading, catching up on current events, banking news and the stock market.

Tim was drawn to the banking profession almost by accident. “When I graduated in 2002, I walked into a large recession due to 9/11,” he stated. “There was not much activity going on in the job market, so I stumbled into the mortgage industry. It was a good opportunity with rates dropping and I was able to get into refinancing existing debt. I began the first part of my career in the residential market and later became involved in commercial banking.”

He had always wanted to pursue a career in technology, and in his current position, he is able to draw from his previous experience working with banks, credit unions, and smaller institutions, providing them with technological solutions for their information service needs.

Tim received his BA in Business Management from Johnson State College in Johnson, VT. His volunteer experience includes board membership with Worcester Community Housing Resources, the Town of Paxton Capital Improvements Committee, and as a mentor for SBA workshops and business incubation companies in and around MA.

When asked what Tim feels his greatest professional achievement is, he mentioned the impact that banking and commercial lending can have in the community. “We moved to the Worcester area in 2014,” he stated. “I was very excited to start a position lending with a bank located in downtown Worcester. Over the course of the next several years, I was able to be a part of the Worcester economy during a growth period. I take a lot of pride when traveling through Worcester and seeing the businesses that I worked with throughout my career and knowing that I had a small part in the positive impact on the area. I find it extremely rewarding to drive around the city with my family and say, ‘I worked on that building, or I or helped to finance those renovations.’”

He went on to say, “What I miss most about banking is the positive involvement in the community, which is what drew me to RCAP Solutions. I want to support the work the organization does in both the urban and rural areas of the region.”

Tim believes “it’s critically important to serve both markets, especially in these times of economic uncertainty, when there are factors outside of our control.” He went on to say, “RCAP is a great organization to be involved in. Because of the range of programs, we have an opportunity to serve many communities and a diverse client base.

As a relatively new board member, Tim considers his time volunteering with RCAP to be a positive experience. “I’ve learned a lot about the services RCAP offers,” he states. “When I came to the organization, I was familiar with the housing and lending services. Now that I have really gotten involved, I’m extremely impressed with how much the organization and staff accomplishes.” He has enjoyed getting to know the board members and employees. “I think the staff is incredible,” he remarked. “They work hard and do an excellent job. I have really appreciated learning more about the teams and their programs.”

Tim looks forward to completing the year-long strategic planning process that the organization is undergoing. “I anticipate that once we’re implementing it, we will see the positive impact that it has on both the organization and the clients that we work with.” He concluded by saying “It’s just been a great experience, and I look forward to continuing to see the organization do great work.”

Tim’s full bio can be found on our website.

REGISTER HERE
 
This workshop will discuss six (6) topics:
 

  • Day 1 is Distribution Systems and Water Quality, Large Building Water Quality Issues, Main Breaks/Cross Connections
  • Day 2 is Flushing, Contaminants of Concern: Manganese, Source Water Assessment and Protection

Tracey Weeden, MSW, LCSW/LICSW; RCAP Solutions Board of Directors, Vice Chair

Tracey Weeden is the Executive Director of Brockton Behavioral Health Facility at Boston Medical Center and joined the RCAP Solutions Board of Directors in January of 2021.

She has extensive experience in the healthcare and nonprofit arena, with a background in administration, behavioral health, and homelessness prevention. In her previous position as Chief Operating Officer for First Step of Sarasota, she focused on affordable behavioral health treatment and system of care optimization. She also has experience managing a private practice as a psychotherapist.

Tracey was drawn to social work because of her childhood experiences growing up in an urban environment. She remarked “there was a lot of violence, parentification, mental illness, and substance misuse. But amid the prevalence of trauma, there was also so much hope for a better way of life. At an early age I was interested in other people’s stories and potential. When I went to college, I did not know what I wanted to do, but knew I wanted to break the cycle of oppression in the community I had grown up in. I majored in social work, and it just felt right. At an early age, I felt sensitive to others’ needs and seemed to be able to put myself in someone else’s shoes. Although I don’t make it a practice to disclose my experiences, oftentimes I deeply understand the barriers to quality of life clients experience.”

Tracey is a former employee of RCAP Solutions, where she was a member of the leadership team, as Director of Counseling and Homeless Services. “When I was at RCAP, I absolutely loved the work,” she commented. “Working at RCAP, I showed up 100% every day for the organization and our clients. They were long days, but it was all worth it. RCAP is deeply mission driven. RCAP’s services for people in need is undeniable. Who wouldn’t want to be a part of a community, helping people where they are and supporting them as they move to a better place? RCAP’s work aligns with my values and everything I stand for as a social worker, a woman, and a woman of color.”

Tracey went on to say “RCAP’s work comes down to people helping people. This resonates with me and is what’s unique about RCAP. The employees genuinely want their clients to achieve a better quality of life. At RCAP we are paying it forward.”

Tracey feels strongly about being an active board member. “I want to be a real objective resource to the leadership team and a sounding board. I understand the culture and dynamics as a social worker and as a businesswoman.”

When talking about her experience serving on the board, Tracey exclaimed, “It’s been fun! I like the diverse expertise the volunteer team brings to the table. The board is open to looking at things differently and trying new ideas. This will determine the sustainability of the organization overall. The board is engaged, understands the impact of the work, and is realistic about what it takes to provide services. It’s very exciting to be a part of this energized board.”

When asked about her future goals for the organization, she replied, “I hope that a year from now we are in the process of implementing a successful, operational, and people-driven strategic plan. I believe we can really put RCAP on the map as a leader in all aspects of community and environmental services.”

Tracey is a self-published author and has volunteered for the City of Worcester’s Human Rights Commission and the Massachusetts Department of Public Health’s suicide prevention initiative. She is currently a Commissioner for the Massachusetts Status of Woman of Plymouth County. Tracey earned a MS in social work at Boston University and is working towards her Doctorate degree in Business Administration with a focus in Health Services Administration at Northcentral University. She brings a deep understanding of the programmatic, funding, and strategic needs of the organization, along with nonprofit leadership, fundraising and community outreach.

When asked about her personal and professional achievements, Tracey commented, “it was always a goal for me to do more of the work in helping others to grow and lift themselves out of traumatic environments. I’m proud of that. In this field of social work, there are not many Black People or Native Americans in leadership positions. I don’t see a lot of “me” represented and I will never take it for granted. I hope to be an example and to inspire others.”

In her free time, Tracey enjoys creating things. “I love candle making, jewelry making, upcycling furniture, gardening, and creating a new space in my yard or home. It helps me relax. Being creative helps me to think outside of the box overall. I enjoy focusing on the hobby and it’s extremely relaxing for me.”

REGISTER HERE
 
The Water Environment Federation Wastewater Collection System Basics training is an introductory program that has been designed to provide systems of all sizes with a basic understanding of how wastewater collection systems function and are best managed. The training will include a description of system operations, internal components, and maintenance & repairs from historical and modern perspectives. The program will give an overview of system attributes for operators, board members, managers, and support staff including the ability to identify and define collection system components to better recognize their role in wastewater management and treatment.

RCAP Solutions’ 2022 Impact Report – A Year of Rejuvenation

2022 was a year marked by growth, development, and ultimately rejuvenation as RCAP Solutions began its rebound from a tumultuous and transformational time. View our 2022 Impact Report to learn more about last year’s accomplishments and check out stories from the people we serve!

We thank our partners and continued supporters and invite you to join us as we continue to work towards a collective vision of a world made up of strong and resilient communities and individuals, confident in their potential and with ownership of their success.

We look forward to a productive 2023 as we remain steadfast in our commitment to fulfilling our mission: To foster personal and public self-reliance and improve the quality of life for individuals, families, and the communities in which they live.

REGISTER HERE
 
Is your water utility anticipating funding from the State of New Hampshire in 2023 or planning to apply in 2024? Are you aware that completing a Water System Business Plan or Asset Management Plan must be completed as a condition of the State funding, and can help your project rank higher for future funding? This free training will walk you through the steps to complete and apply your Water System Business Plan to ensure the long-term upkeep and sustainability of your water infrastructure assets. The training is targeted to all water operators, managers, consultants, and board members of small, privately-owned community systems serving less than 1,000 people.

REGISTER HERE
 
Is your water utility anticipating funding from the State of New Hampshire in 2023 or planning to apply in 2024? Are you aware that completing a Water System Business Plan or Asset Management Plan must be completed as a condition of the State funding, and can help your project rank higher for future funding? This free training will walk you through the steps to complete and apply your Water System Business Plan to ensure the long-term upkeep and sustainability of your water infrastructure assets. The training is targeted to all water operators, managers, consultants, and board members of small, privately owned community systems serving less than 1,000 people.

 
Need help managing your finances? Interested in developing a sustainable spending plan? At this workshop you will learn about managing personal finances and be empowered to make better decisions in order to achieve financial stability for yourself and your family!