The primary function of the Resident Service Coordinator (RSC) is to effectively assist in maintaining resident tenancy through a variety of programs enabling them to age in place.
- Welcome new residents, establish contact with existing residents, and explain the resident services program, its offerings, and the RSC role in assisting residents who desire access to benefits and services.
- Identify and assess individual needs when appropriate; inform the resident of available resources and provide support in accessing services successfully.
- Develop positive relationships with local non-profit agencies, social service agencies/providers, residents, and community.
- Maintain accurate, timely, and confidential documentation of all residents served by using the AASC/data base.
- Maintain and update accurate confidential files in a secure locked location.
- Communicate through written or verbal any concerns, issues, or problems relevant to property with senior resident services coordinator.
- Required to complete certification by Massachusetts Association Resident Service Coordinators (MARSCH) within first two years of employment. Attend classes, workshops, or trainings a minimum of 12 hours each year to maintain certification. Be available to attend weeklong training conference annually. Attend monthly Resident service coordinator meetings.
- Host monthly meeting with residents related to health and wellness by locating local providers/vendors to present on a variety of relative topics.
- Plan and execute two social events every year with property manager. Host monthly meeting with residents related to health and wellness by locating local providers/vendors to present on a variety of relative topics.
- Report lease violations to property manager when observed.
- Bachelor’s degree or higher in Social Work, Psychology, Counseling, or a related specialty. 1-3 years of resident services experience or equivalent with the aging population.
- Bilingual a plus (Spanish/English).
- Excellent verbal and written communication skills. The ideal candidate must be able to effectively communicate with individuals from diverse backgrounds.
- Must maintain a high level of interpersonal skills to handle sensitive and confidential situations.
- Must have exceptional knowledge of computer systems and databases, Microsoft Office software including Outlook, Excel, and Word.
- Valid driver’s license and reliable transportation.
- Hours – 32 Hours
- Competitive compensation
- Medical, Dental, Vision, LTD, and Life Insurance
- Flexible Spending Account and Health Savings Account
- Competitive Vacation and Sick time
- 14-paid holidays
- 403(b) plan RCAP Contribution and Match
- Click below to email your resume and cover letter to our Human Resources department.