Meet the RCAP Solutions Housing Experts

RCAP Solutions “Housing Help” Webinar Series

In the spring of 2021, RCAP Solutions hosted a 3-part Zoom webinar series for tenants, homeowners, landlords, and all other interested parties. Attendees heard from the experts about our robust housing programs including; emergency rental/mortgage assistance, subsidized housing options, and much more. Participants had the ability to ask questions and the presentations were made available afterwards on our YouTube channel.


Watch the recordings below!

Part 1: Webinar for Landlords & Property Owners

Part 2: Webinar for Tenants & Homeowners

Part 3: Webinar for the General Public

Worcester Office is Closed

RCAP Solutions’ Worcester Office is currently closed.

*Update: RCAP Solutions will re-open to staff on Wednesday, March 25. At that time we will continue to be closed to public visits, but will be available via email, phone, and fax. We ask that clients be patient as all return messages and paperwork from the previous week will be completed on a first come, first served basis. 

It was brought to our attention that a client who visited the office  later tested positive for COVID-19. As a result, the leadership team made the decision to close until further notice.

We are monitoring the situation daily. Decisions are being made based on the most current information available and our policies and response to this situation are subject to change without notice. Our concern is for the health and safety of staff and clients.

The team will continue to assess the situation and will make a decision as to when we feel it is safe to reopen the office.

Please check our website and social media pages for additional information.

If you are a housing client: Please note that cases and files are not being processed until it is safe for staff to return to the office. Paperwork can still be submitted and we will resume processing when we return. For more information on program and contact information, please visit: www.rcapsolutions.org/closing/

This message is regarding our Worcester Office Only and does not affect our Community Resources Services or Staff.

We appreciate your attention and apologize for any inconvenience it may cause.

Thank you. Be safe and be well everyone.

*Due to the constantly evolving COVID-19 crisis this announcement may be subject to change without notice.

RCAP Solutions Closed to the Public

RCAP Solutions is Closed to the Public Until Further Notice.*

This decision was made with an abundance of caution and in the interest of protecting the health and safety of our staff and clients. During this time, the office will not be open to the public for face to face meetings. There will be no RAFT hours for onsite intakes, housing workshops, first time homebuyer classes or any in-person meetings during this time. In order to continue to serve our clients to the best of our ability, staff will still be available via email, phone, and fax.

Please note: Email is the best means of contact for quicker response.


Housing Programs:

  • Housing Consumer Education Center (HCEC): Residential Assistance for Families in Transition (RAFT), First Time Home Buyer Counseling and Education, or other housing counseling assistance, please email: HCEC@rcapsolutions.org, documents can be faxed to: 508.365.6008
    • Financial Assistance for Renters & Homeowners: RCAP Solutions administers financial assistance programs such as Residential Assistance for Families in Transition (RAFT), Emergency Rental and Mortgage Assistance (ERMA), and the Federal Emergency Rental Assistance Program (ERAP). These programs are designed for renters and homeowners of all household sizes to help prevent homelessness.
  • HomeBASE and SafeStep Clients: Please contact your case workers directly.

Additional housing information can be found here: www.rcapsolutions.org/individual-and-family-resources/.

Our phone number is: 800.488.1969 and staff is available Monday – Friday from 8:30 AM – 4:30 PM.

The Worcester office is closed from 12:00 pm – 1:00 PM each day for lunch.


Senior, Disabled & Family Housing:  

  • Senior, Disabled & Family Housing Applications can be found here: www.rcapsolutions.org/housing-applications/, documents can be faxed to: 978.630.2751
  • All RCAP Solutions’ managed communities are closed to the public at this time. Access is limited to caregivers and aides, and essential visitors, defined as those bringing necessary supplies, groceries and medications to a resident, as well as property operations.
  • We strongly recommend residents:
    • Remain on campus and not visit public places;
    • Maintain social distancing (at least 6 feet) at all times.

Community Resources:

  • Technical Assistance Providers are available for phone and remote web-based meetings. Staff travel to meetings is postponed during this time period and any previously scheduled face-to-face meetings will now be conducted remotely.
  • Updates will be provided for training and workshops scheduled in all our states and territories, with either links for online workshops or postponement plans. Our National partner has negotiated Training Contact Hours for web-based trainings.

We appreciate your attention and support of this temporary precaution and apologize for any inconvenience it may cause.

*Subject to change without notice due to rapidly changing environment.

RAFT Applications Reinstated

RCAP Solutions is now taking RAFT (Residential Assistance for Families in Transition) applications.

RAFT is a program funded by MA Department of Housing and Community Development that can provide eligible families in our service area with financial assistance to help prevent homelessness.

Our Housing Consumer Education Center will provide intake for applicants at our Worcester Office each Tuesday and Friday from  9am-11am at 12 East Worcester Street, 2nd floor, Worcester.

NO walk-in hours will be conducted outside of the Worcester Office.

Appointments are preferred, but not required for walk-ins.

Please visit our website @ www.rcapsolutions.org for the most recent updates.