Holiday Shutdown Information

Please be advised that both our Gardner and Worcester offices will be closed from Tuesday, December 24, 2013 through Wednesday, January 1, 2014.

Any calls received during this time will be returned on Thursday, January 2, 2014.

During the shutdown, a few extensions will be monitored for emergency calls:

  • Emergencies involving inspection issues, such as no heat, should call extension 6686.
  • Emergencies involving other issues should call extension 6696.
  • RCAP Solutions Housing Consumer Education Center (HCEC) line will be monitored for tenant emergencies such as homelessness or tenants facing loss of housing.  Routine phone calls will be returned after the shutdown.  The HCEC extension is 6770.
  • HomeBase program emergencies should call extension 6771.

All HomeBASE activities for homeless families will continue throughout the agency shutdown period.

Routine messages and questions left at these extensions will be forwarded to the appropriate staff person for response when they return to the office on Thursday January 2, 2014.


The RCAP Solutions office phones WILL NOT be monitored during the shutdown. You must call the 800 number below to reach any of the extensions listed above:

(800) 488-1969

RCAP Solutions staff wishes you a safe, happy and healthy holiday.