Synergy Spotlight: Meet Jeysa Nortey, Senior Property Manager

Synergy Spotlight: Meet Jeysa Nortey, Senior Property Manager

Jeysa Nortey has a diverse background; her experience in the medical field, human services, and even interior designing (her now public “hidden talent”) has positioned her to excel throughout her career, including in her current role as Senior Property Manager at RCAP Solutions. Working primarily with older adults, Jeysa’s versatility has proven to be an asset for the residents at our affordable housing properties as well as her colleagues.

Born in Puerto Rico, Jeysa moved to Worcester, Massachusetts when she was just two months old. Jeysa has always been family-driven, she spends most of her free time with her husband, children, cats, and dog named “Ashy”, a Maltese-Chihuahua mix. Jeysa has a passion for interior design, embracing many styles and making the simplest of spaces come alive – a talent that comes in handy when decorating our properties during the holidays.

Jeysa’s first job was working at the YMCA as a summer camp counselor. Working with young children enrolled in the summer camp program springboarded her love of being involved and giving back to the community. Shortly thereafter, she began attending college at Salter School, where she received her certification in medical assisting. After working as a Certified Medical Assistant at several hospitals in Worcester, Jeysa attended Becker College, earning an Associate of Applied Science (AAS) in Human Services.

After a few years in the medical field, Jeysa shifted her career and began working in property management. Jeysa worked as a Leasing Agent – and eventually Leasing Manager – at Lincoln Village Apartments while it was managed by Cornerstone Corporation. In 2015, after 6 years with Cornerstone, Jeysa began working at RCAP Solutions as the Property Manager at Slater Estates – one of our affordable senior and accessible housing complexes located in Webster, Massachusetts.

At Slater Estates, Jeysa oversees the day-to-day operations of the building, manages the financial aspects of the property, fosters relationships with vendors, and works with residents to ensure they have a safe and healthy home. When asked what she likes most about working at RCAP Solutions, Jeysa said she feels a sense of fulfillment, remarking, “The reward is in the success and smiles of my residents’ faces, along with my co-workers’.”

A few years after joining RCAP Solutions, Jeysa briefly left the organization for a new opportunity, where she quickly realized she was not as happy. After only a month, Jeysa re-joined the RCAP Solutions team in the same role she had left, citing the work-life balance as the main reason for her return. Jeysa reflected on this stating, “It says a lot when you leave a company on good terms and your work speaks for yourself and you’re able to come back. It’s a good feeling.”

Upon her return to RCAP Solutions, Jeysa continued to be a trailblazer in her department and was eventually promoted to Senior Property Manager in December 2020, several months into navigating her residents through a tumultuous time – the height of the Coronavirus pandemic. In her new role, while still based at Slater Estates, Jeysa has taken on additional responsibilities such as training new staff, developing new policies and procedures, and assisting with other properties located in the southern tier of our Central Massachusetts footprint.

Jeysa’s contributions were noted by Linda Kirwan, Chief Elderly Services Officer & Director of Property Management, who said, “We are extremely lucky to have an employee like Jeysa. She has raised the bar with the quality of her hard work and services she provides to her colleagues and residents. Companies dream of hiring employees like her. She is always one to volunteer a helping hand when needed. We couldn’t do it without her, she’s a true gem to the organization and the property management team!”

In addition, Jeysa is a volunteer at the United Way of Central Massachusetts, where she helps with the Dollars for Scholars program – an initiative aimed at providing financial literacy skills and knowledge to support school-aged children’s college, career, and life plans. She is passionate about many causes including inclusion for women, homelessness prevention, and the Black Lives Matter movement. She is also a strong advocate for mental health awareness.

Deb Foley, Deputy Director of Property Management, added, “Working with Jeysa over the years and watching her grow into a role that allows her to mentor others by sharing her many skills of organization, compliance, and teamwork, just to name a few, is what makes her truly special and someone I am proud to have as a co-worker and friend. She always steps up to the plate and gives 110% no matter the task.”

Fun Facts About Jeysa:

  • Hometown: Worcester, Massachusetts
  • Favorite Book: In Her Shoes by Jennifer Weiner
  • Favorite Movie: Jumanji directed by Joe Johnston
  • Favorite Food: Macaroni and cheese
  • Favorite Musician: John Legend (singer, songwriter, pianist, record producer, and actor)
  • Historical Figure She’d Like to Meet: Rosa Parks (African-American activist in the civil rights movement)
  • Place She’d Like to Travel to: Ghana or Egypt

Check Out This Video (ft. Jeysa) About Life at Slater Estates!