Rebekah Novak, Water Compliance Specialist for Massachusetts, Online Tech Team Lead

Since COVID-19 hit in the early months of 2020, almost all businesses, schools, and government departments were impacted in a very big way; we could not meet face to face anymore. Every business was affected differently. But the show had to go on for essential workers like highway and construction workers, medical field staff, food industry, drinking water operations and wastewater operations. For many of these fields, people must earn contact hours/credits/education credits for the license they hold by taking classes to stay educated and informed. But with the limitations on in-person meetings, and how many people are allowed in a room, how are these license holders supposed to get the training they need to maintain their licenses? A little leeway was given for those people who had to renew their drivers license, but are Wastewater Operators allowed to to lapse in credits? No. License holders waited to see if they would be given extensions on earning credits but decision makers did not loosen up on the rules. Every person with a Wastewater License in the State of Massachusetts still had to earn 20 Total Contact Hours (TCHs) by the same deadline as before COVID.

For the first few months of the “lock-down” people just figured they had a whole year ahead of them to earn credits, but as the months passed, the clock kept counting down, yet the states did not open up. Luckily, some organizations adapted and learned a new platform: virtual training. RCAP Solutions was one of those organizations that jumped right into virtual training as soon as they saw there was no end it sight to the shutdowns. Wanting to keep their staff members as well as the public safe at home or in the office, RCAP Solutions decided if they couldn’t bring people to their training, they would bring their training to the people, virtually.
Once the virtual platform was learned, the PowerPoint presentations were then altered to a friendlier format for virtual learning. The first session to go online was Basic Math for Operators. This course is intended to help both existing operators brush up on their math skills, (while earning credits) but also to help future operators prepare to pass the exam, by learning about the basic math concepts that are applied every day on the job (and it the exam).

Teaching Math in person is not all that easy but teaching it virtually made for some additional difficulties. RCAP does not typically use webcams because most clients/attendees do not have a strong internet connection and the webcams use too much bandwidth. So how do you know if your attendees are understanding the concepts you are teaching without being able to SEE them? There are several tools to use to make sure the attendees are paying attention and keeping up with you on the other side of that computer screen:

1. PowerPoint/Presentation visuals:
a. use more animation than in person slides to make the slides more interesting. The attendees have little else to look at and many distractions within an arm’s reach.
b. Use less words on each slide. Too much reading on a computer screen is tiresome, so add more pictures to convey the ideas that are discussed.

2. Virtual Interactive tools:
a. Polls: gather information or beliefs about attendees. ASK how the pace of the class is, or if they understand the topic at hand.
b. Tests: quiz attendees on covered topics to keep them engaged, and to get an idea of how well they understand that topic.
c. Virtual hand raising: ask yes/no questions or invite attendees to ask questions
d. Virtual group work: create a sense of community and work together to complete an activity
e. Chat box: ask attendees to answer your questions in the chat box. Ask them to ask questions of their own in the chat box. Get people comfortable with the chat box right away, ask icebreaker questions to get them warmed up to it.
f. Evaluation: break your evaluations down by topic, so they can be rated individually. Ask attendees to rate the platform, or each of the tools separately to see how effective they were. Ask for suggestions to make the training session better.

3. Voice:
a. Inflection: Work on your presentation voice. Try to use inflections, making your voice pitch go up and down to signify important words, grammar, or the end of sentences. Monotone voices are hard to listen to for long periods of time.
b. Quality: Be sure the quality of your audio is good. Use a headset or a microphone so your audience only hears your voice. Tinny or muffled voices are hard to understand.

4. Technical assistance: One of the most important tools to have ready is technical assistance. Some people run into issues and if they have never used online training before, they will need some help to navigate, or else, they will most likely give up and sign off. Have an extra person or two who can help individuals solve their technical issues, like connecting to audio in the beginning of a training.
Are you a License holder looking for more virtual training? Sign up for the email lists of your local associations or memberships. Express your interest in learning about a certain topic to a virtual trainer that puts on multiple sessions a year.

Are you a committee member/government official/association looking to present topics to a certain audience but do not have a way to do so? Talk to someone who recently put on a training to see if they will host your topics. Or see if they know of others who simply “host” presentations on their platform license.

Virtual trainings and presentations can be intimidating, but with the right tools and a little preparation, they can be as effective as a face to face meeting. As an added bonus, they are incredibly attractive for busy people, cut down on travel time and expenses, and promote safe learning and communications during this challenging time.