RCAP Solutions Career Expo

Achieve Your Professional Goals With a Career at RCAP Solutions!

When: September 8, 2021 • 10:00 AM – 3:00 PM
Where: RCAP Solutions, 191 May Street, Worcester, MA 01602 (Upper Parking Lot)

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This September, RCAP Solutions will be hosting a walk-in Career Expo (no pre-registration required). There will be an opportunity to meet with our Human Resources department and program managers, ask questions, and learn more about the benefits of a career with RCAP Solutions. On-site interviews will be conducted, so bring your resume and dress to impress!

We are looking to recruit talented individuals throughout Central Massachusetts, the greater Northeast, and the Caribbean in several areas, including:

  • Affordable Housing Property Management
  • Community Development & Environmental Services (Water/Wastewater Sector)
  • Small Business Development
  • Subsidized Housing Vouchers Administration
  • Housing Counseling & Programs
  • Information Technology
  • Accounting

For a full list of available positions, click here.

Please note: This is a mask-friendly event.


We are looking to recruit talented individuals who are:

Ambitious • Creative • Data-Driven • Diligent • Passionate • Positive • Problem-Solving • Fun!

And who have experience or an interest in one or more of the following areas:

  • Social Services
  • Housing Counseling
  • Case Management
  • Customer Service
  • Property Management
  • Water/Wastewater Operations
  • Engineering
  • Business Development
  • Community Capacity Building
  • Outreach Initiatives
  • Technology
  • Finance Administration
  • Office Administration

About RCAP Solutions

RCAP Solutions is the go-to resource of sustained success for individuals, families, and the communities in which they live. Established in 1969 (as Rural Housing Improvement), we have supported the power and potential of communities for over half a century as strategists of community-wide well-being. Dedicated to nurturing strength, resilience and confidence in those we serve, we engage communities in the realization of a collective vision, creating and implementing a plan to guide them to self-actualized and sustained success.

Our Culture

Our belief in potential extends from the people we work with, to the team we work alongside, all the way to our ourselves as drivers of a brighter future. Our organizational culture inspires all members to embrace opportunities to develop and flourish in the achievement of value-driven goals. Our team is comprised of big-picture thinkers, positive outlookers, flexible operators, and compassionate advocates. Though our backgrounds, skills and diverse perspectives, we are brought together by our dedication to a better world.


A career at RCAP Solutions opens the door to many opportunities!

  • Personal & Professional Growth
  • Community Involvement
  • Flex Your Creativity & Ambition
  • Networking Opportunities
  • Generous Benefits Package
  • Employee Incentives & Events

For more information, please contact our Human Resources department:

HR@rcapsolutions.org

774-303-9403

RCAP Solutions Hires Residential Loan Fund Manager

RCAP Solutions is pleased to announce the addition of Ashur Gurbuz as Residential Loan Fund Manager, providing Home Modification Loan Program services to residents in the Central Massachusetts region. Mr. Gurbuz comes to RCAP Solutions with a diverse background in lending, banking, real estate, customer service, and management gives him a solid understanding of this critical housing program and the challenges that his clients may face.

Gurbuz served as a Loan Officer for JG Wentworth Home Lending, where he provided a variety of housing loans to his customers, providing step by step guidance and customer service throughout the entire process of the loan. He also has experience as a Realtor with Coldwell Banker Residential Brokerage, where he assisted customers in buying or selling real estate, acted as a trusted resource for answers about the real estate process and supported customers through the closing process. Prior to this, he was a Branch Manager at Santander Bank where he received the “Top Performer Award” for customer satisfaction, and Assistant Vice President at Bank of America, where he was ranked nationally for his sales and relationship management skills.

The Home Modification Loan Program distributes financing to disabled persons and their families, to make structural and accessibility improvements to homes, allowing individuals to remain safely independent. Funds are delivered through a state-funded loan program of the Massachusetts Rehabilitation Commission in collaboration with the Community Economic Development Assistance Corporation (CEDAC). RCAP Solutions is the direct administrator of this program for all of Worcester County and parts of Norfolk and Middlesex Counties.

“Mr. Gurbuz is a great complement to the Home Modification Loan Program,” said Lovette Chislom, RCAP Solutions Director of Housing Counseling & Financial Services. “I believe it is critical for our lending staff to be able to draw on their experience to help ensure the satisfaction of our clients. This program has experienced a high volume of interest this year as caregiving families would like to keep their loved ones at home due to concerns around the pandemic. Ashur’s compassionate and engaging personality will help our clients to feel at ease and supported during this difficult time.”

Ashur Gurbuz earned a Bachelor of Arts degree in Sociology from Assumption College in Worcester. Mr. Gurbuz is a licensed Real Estate Agent, a HUD Certified Housing Counselor, and a holds a Mortgage License, which makes him well qualified to handle a variety of homeownership issues that may arise during the lending and construction phases of the program.

The Home Modification Loan Program is part of The RCAP Solutions Housing Consumer Education Center, the organization’s front door to the public for all housing and emergency assistance programs. This includes financial and economic assistance programs such as Residential Assistance for Families in Transition (RAFT), Emergency Rental and Mortgage Assistance (ERMA), and HomeBASE. There are also education and training programs, such as first-time home buyer and financial empowerment classes, and counseling support including pre and post homebuyer services and landlord/tenant assistance.

For additional information about the Home Modification Loan Program, please contact Ashur Gurbuz, Residential Loan Fund Manager at: (978) 630-6725, agurbuz@rcapsolutions.org or visit: http://www.rcapsolutions.org/home-modification-loan-program.

About RCAP Solutions:
RCAP Solutions is a thriving integrated community development corporation working with a multi-faceted suite of services and opportunities. Established in 1969, RCAP Solutions’ mission is to foster personal and public self-reliance and improve the quality of life for individuals, families, and the communities in which they live. For more information, please visit www.rcapsolutions.org.

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Virtual Math Training

Rebekah Novak, Water Compliance Specialist for Massachusetts, Online Tech Team Lead

Since COVID-19 hit in the early months of 2020, almost all businesses, schools, and government departments were impacted in a very big way; we could not meet face to face anymore. Every business was affected differently. But the show had to go on for essential workers like highway and construction workers, medical field staff, food industry, drinking water operations and wastewater operations. For many of these fields, people must earn contact hours/credits/education credits for the license they hold by taking classes to stay educated and informed. But with the limitations on in-person meetings, and how many people are allowed in a room, how are these license holders supposed to get the training they need to maintain their licenses? A little leeway was given for those people who had to renew their drivers license, but are Wastewater Operators allowed to to lapse in credits? No. License holders waited to see if they would be given extensions on earning credits but decision makers did not loosen up on the rules. Every person with a Wastewater License in the State of Massachusetts still had to earn 20 Total Contact Hours (TCHs) by the same deadline as before COVID.

For the first few months of the “lock-down” people just figured they had a whole year ahead of them to earn credits, but as the months passed, the clock kept counting down, yet the states did not open up. Luckily, some organizations adapted and learned a new platform: virtual training. RCAP Solutions was one of those organizations that jumped right into virtual training as soon as they saw there was no end it sight to the shutdowns. Wanting to keep their staff members as well as the public safe at home or in the office, RCAP Solutions decided if they couldn’t bring people to their training, they would bring their training to the people, virtually.
Once the virtual platform was learned, the PowerPoint presentations were then altered to a friendlier format for virtual learning. The first session to go online was Basic Math for Operators. This course is intended to help both existing operators brush up on their math skills, (while earning credits) but also to help future operators prepare to pass the exam, by learning about the basic math concepts that are applied every day on the job (and it the exam).

Teaching Math in person is not all that easy but teaching it virtually made for some additional difficulties. RCAP does not typically use webcams because most clients/attendees do not have a strong internet connection and the webcams use too much bandwidth. So how do you know if your attendees are understanding the concepts you are teaching without being able to SEE them? There are several tools to use to make sure the attendees are paying attention and keeping up with you on the other side of that computer screen:

1. PowerPoint/Presentation visuals:
a. use more animation than in person slides to make the slides more interesting. The attendees have little else to look at and many distractions within an arm’s reach.
b. Use less words on each slide. Too much reading on a computer screen is tiresome, so add more pictures to convey the ideas that are discussed.

2. Virtual Interactive tools:
a. Polls: gather information or beliefs about attendees. ASK how the pace of the class is, or if they understand the topic at hand.
b. Tests: quiz attendees on covered topics to keep them engaged, and to get an idea of how well they understand that topic.
c. Virtual hand raising: ask yes/no questions or invite attendees to ask questions
d. Virtual group work: create a sense of community and work together to complete an activity
e. Chat box: ask attendees to answer your questions in the chat box. Ask them to ask questions of their own in the chat box. Get people comfortable with the chat box right away, ask icebreaker questions to get them warmed up to it.
f. Evaluation: break your evaluations down by topic, so they can be rated individually. Ask attendees to rate the platform, or each of the tools separately to see how effective they were. Ask for suggestions to make the training session better.

3. Voice:
a. Inflection: Work on your presentation voice. Try to use inflections, making your voice pitch go up and down to signify important words, grammar, or the end of sentences. Monotone voices are hard to listen to for long periods of time.
b. Quality: Be sure the quality of your audio is good. Use a headset or a microphone so your audience only hears your voice. Tinny or muffled voices are hard to understand.

4. Technical assistance: One of the most important tools to have ready is technical assistance. Some people run into issues and if they have never used online training before, they will need some help to navigate, or else, they will most likely give up and sign off. Have an extra person or two who can help individuals solve their technical issues, like connecting to audio in the beginning of a training.
Are you a License holder looking for more virtual training? Sign up for the email lists of your local associations or memberships. Express your interest in learning about a certain topic to a virtual trainer that puts on multiple sessions a year.

Are you a committee member/government official/association looking to present topics to a certain audience but do not have a way to do so? Talk to someone who recently put on a training to see if they will host your topics. Or see if they know of others who simply “host” presentations on their platform license.

Virtual trainings and presentations can be intimidating, but with the right tools and a little preparation, they can be as effective as a face to face meeting. As an added bonus, they are incredibly attractive for busy people, cut down on travel time and expenses, and promote safe learning and communications during this challenging time.

Beer Waste Information from MassDEP

Notice to Local Boards of Health, Restaurants, and other Hospitality Associations about Beer Waste

The closure of restaurants, bars, and other venues due to the COVID-19 outbreak has resulted in an abundance of beer and other food waste going stale in these establishments. Beer, in particular, has a very high Biochemical Oxygen Demand (BOD), making it what is referred to as “high strength wastewater”, which also has a very low pH. The combination of the beer’s high BOD and low pH, make disposing of stale beer in the sewer system extremely problematic, with the potential to cause damaging conditions within the sewer system and to potentially overwhelm the receiving wastewater treatment plant. Given the current volumes of stale beer and other food waste across the Commonwealth, it is imperative that it is disposed of properly. MassDEP and MWRA recommend:

  1. Stale beer and other food waste should not be disposed of down the drain.
  2. Restaurants, bars, and other venues should work with distributor to collect full and partially full kegs.
  3. Through MassDEP or RecyclingWorks, distributors and other venues can explore options for disposal at anaerobic digestion facilities. More information can be found here. For assistance, contact RecyclingWorks at 888-254-5525 or email info@recyclingworksma.com.

Important information about COVID-19 from the RCAP Solutions USVI team

Dear Valued Colleague,

The COVID-19 response from RCAP Solutions is intended to keep our customers, and staff isolated from exposure and potentially stem the spread of the virus. We are still open for business with staff available for phone and remote web-based meetings. Staff travel to meetings is postponed during this time period as well; if they were scheduled to attend an in-person meeting, they would be in touch to coordinate remote participation.

We have the tools and resources to meet with you remotely; please be in touch with your contact to reschedule any meetings scheduled until April 21st. On trainings and workshops scheduled in all our states and territories, look for updates in the next few weeks with either links for online workshops or postponement plans. Our National partner is negotiating Training Contact Hours for web-based training vs. the required in-person trainings, and we will communicate when we have more information.

We have included a World Health Organization technical briefing on water, sanitation, hygiene, and waste management for the COVID-19 virus as well as the latest information from the USVI Department of Health, which has guidance on mitigation strategies.

Thank you for your understanding and assistance as we take these steps.

Sincerely,

The RCAP Solutions Team

USVI Department of Health Alert

What you need to know about Coronavirus Disease 2019 (COVID-19)

Symptoms of Coronavirus Disease 2019

Handwashing: Keeping Your Family Healthy

Stay Healthy. Wash Your Hands.

Share Facts About COVID-19

Steps to help prevent the spread of COVID-19 if you are sick

Stop the Spread of Germs

Información importante sobre COVID-19 del equipo de RCAP Solutions Puerto Rico

Estimados Colegas Valiosos, Compañeros de Trabajo y Comunidad:

La respuesta de RCAP Solutions al COVID-19, tiene como objetivo mantener a nuestros clientes y al personal aislados de la exposición y potencialmente detener la propagación del virus. Estamos abiertos para asuntos de los negocios con personal disponible para contestar llamadas y reuniones remotas vía internet a través del portal. Viajes del personal a reuniones, están pospuestos durante este período de tiempo, así como también las reuniones programadas en persona, por lo que se pondrán en contacto para coordinar la participación remota.

Tenemos las herramientas y recursos para reunirnos con usted de forma remota. Por favor, póngase en contacto con el proveedor de asistencia técnica para reprogramar cualquier reunión pospuesta por esta situación hasta el 21 de abril. Sobre adiestramientos y talleres programados en todos los estados y territorios, busque actualizaciones en las próximas semanas en cualquiera de los enlaces para talleres en línea o planes aplazados. Nuestro socio nacional está negociando las horas de contacto de capacitación en línea versus la capacitación presencial, por lo que nos comunicaremos cuando tengamos más información.

Hemos incluido información técnica de la Organización Mundial de la Salud sobre el agua, el saneamiento, la higiene y el manejo de desperdicios para el virus COVID-19, así como la información más reciente de la Oficina de Servicios Comunitarios / Salud y Servicios Humanos, que ofrece orientación sobre estrategias de mitigación para una variedad de instalaciones.

Gracias por su comprensión y cooperación, a medida que tomamos estas medidas.

Sinceramente,

El Equipo de RCAP Solutions

Carta circular: medidas de protección por COVID-19

Lo que necesita saber sobre la enfermedad del coronavirus 2019 (COVID-19)

Síntomas de la enfermedad del coronavirus 2019

Lavado de manos: Mantenga sana a su familia

Los microbios están por todos lados

Comparta la información sobre el COVID-19

Qué hacer si contrae la enfermedad del coronavirus 2019 (COVID-19)

Detenga la propagación de los microbios

Worcester Office is Closed

RCAP Solutions’ Worcester Office is currently closed.

*Update: RCAP Solutions will re-open to staff on Wednesday, March 25. At that time we will continue to be closed to public visits, but will be available via email, phone, and fax. We ask that clients be patient as all return messages and paperwork from the previous week will be completed on a first come, first served basis. 

It was brought to our attention that a client who visited the office  later tested positive for COVID-19. As a result, the leadership team made the decision to close until further notice.

We are monitoring the situation daily. Decisions are being made based on the most current information available and our policies and response to this situation are subject to change without notice. Our concern is for the health and safety of staff and clients.

The team will continue to assess the situation and will make a decision as to when we feel it is safe to reopen the office.

Please check our website and social media pages for additional information.

If you are a housing client: Please note that cases and files are not being processed until it is safe for staff to return to the office. Paperwork can still be submitted and we will resume processing when we return. For more information on program and contact information, please visit: www.rcapsolutions.org/closing/

This message is regarding our Worcester Office Only and does not affect our Community Resources Services or Staff.

We appreciate your attention and apologize for any inconvenience it may cause.

Thank you. Be safe and be well everyone.

*Due to the constantly evolving COVID-19 crisis this announcement may be subject to change without notice.

RCAP Solutions Closed to the Public

RCAP Solutions is Closed to the Public Until Further Notice.*

This decision was made with an abundance of caution and in the interest of protecting the health and safety of our staff and clients. During this time, the office will not be open to the public for face to face meetings. There will be no RAFT hours for onsite intakes, housing workshops, first time homebuyer classes or any in-person meetings during this time. In order to continue to serve our clients to the best of our ability, staff will still be available via email, phone, and fax.

Please note: Email is the best means of contact for quicker response.


Housing Programs:

  • Housing Consumer Education Center (HCEC): Residential Assistance for Families in Transition (RAFT), First Time Home Buyer Counseling and Education, or other housing counseling assistance, please email: HCEC@rcapsolutions.org, documents can be faxed to: 508.365.6008
    • Financial Assistance for Renters & Homeowners: RCAP Solutions administers financial assistance programs such as Residential Assistance for Families in Transition (RAFT), Emergency Rental and Mortgage Assistance (ERMA), and the Federal Emergency Rental Assistance Program (ERAP). These programs are designed for renters and homeowners of all household sizes to help prevent homelessness.
  • HomeBASE and SafeStep Clients: Please contact your case workers directly.

Additional housing information can be found here: www.rcapsolutions.org/individual-and-family-resources/.

Our phone number is: 800.488.1969 and staff is available Monday – Friday from 8:30 AM – 4:30 PM.

The Worcester office is closed from 12:00 pm – 1:00 PM each day for lunch.


Senior, Disabled & Family Housing:  

  • Senior, Disabled & Family Housing Applications can be found here: www.rcapsolutions.org/housing-applications/, documents can be faxed to: 978.630.2751
  • All RCAP Solutions’ managed communities are closed to the public at this time. Access is limited to caregivers and aides, and essential visitors, defined as those bringing necessary supplies, groceries and medications to a resident, as well as property operations.
  • We strongly recommend residents:
    • Remain on campus and not visit public places;
    • Maintain social distancing (at least 6 feet) at all times.

Community Resources:

  • Technical Assistance Providers are available for phone and remote web-based meetings. Staff travel to meetings is postponed during this time period and any previously scheduled face-to-face meetings will now be conducted remotely.
  • Updates will be provided for training and workshops scheduled in all our states and territories, with either links for online workshops or postponement plans. Our National partner has negotiated Training Contact Hours for web-based trainings.

We appreciate your attention and support of this temporary precaution and apologize for any inconvenience it may cause.

*Subject to change without notice due to rapidly changing environment.

RCAP Solutions Welcomes Kathy Rodgers to Maine Team

Kathy Rodgers joined RCAP Solutions as Maine’s newest technical assistance provider.  Ms. Rodgers’ work in the water industry over the last fifteen years has cultivated a solid understanding of small community water and wastewater system challenges and needs.

“Ms. Rodgers is a great compliment to our team of professionals,” said Art Astarita, RCAP Solutions Maine State Lead. “I believe it is critical for our technical assistance providers to be able to draw on their experience to help ensure the success of our region. Kathy’s invaluable skills and expertise will make a difference in communities that need vital assistance with their drinking water and wastewater systems.”

Kathy Rodgers earned a Master of Business Administration and Bachelor of Science in Chemistry from Southern Illinois University in Carbondale, IL.  Kathy holds water treatment and distribution licenses in multiple states.  She is experienced in root cause analysis and solution development, board trainings, funding applications, strategic planning, and drinking water operations. Kathy’s full bio can be found here.

RCAP Solutions, Inc., Community Resource Division’s committed staff works hand in hand with community leaders and homeowners to incorporate the best tools and resources suited to protect public health and the environment while progressing towards financial sustainability and improved quality of life.   RCAP Solutions Maine field offices are home to a dedicated team of staff members living and working in the Maine communities in which they serve.

About RCAP Solutions:

Established in 1969, RCAP Solutions mission is to foster personal and public self-reliance and improve the quality of life for individuals, families and the communities in which they live.  RCAP Solutions is a comprehensive nonprofit community development corporation that works with communities of all sizes to address a broad range of needs including community resources; real estate services; client resources, advocacy and housing programs; financial services and education and training.  RCAP Solutions is part of a coordinated nationwide network with an integrated, multi-faceted approach to delivering high-quality services customized to each community’s unique requirements.  For more information, please visit www.rcapsolutions.org.

First Time HomeBuyer Certification Workshop Series

RCAP Solutions Housing Consumer Education Center Hosts First Time HomeBuyer Certification Workshop Series

 Curriculum designed to create smart and savvy homebuyers

(Worcester, Mass., November 27, 2019) – RCAP Solutions is pleased to offer a three-day workshop in December to support and educate future homebuyers on purchasing and maintaining a home. The First Time Homebuyer Workshop will take place on December 10, 11 and 12 from 5:30 – 8:30 PM at RCAP’s new headquarters and training center, located at 191 May Street, Worcester.

In this Mass Housing approved, HUD and CHAPA certified workshop, attendees will learn about programs available to assist first time homebuyers; understand the steps in the homebuying process; meet with professionals who will discuss what to look for in a homebuying team; and receive the necessary certification required by many first time homebuyer programs.

Please note, attendance is required at all three days of the workshop per HUD guidelines. The cost to attend this workshop is $100 for the first individual, with an added $35 charge for each additional attendee.

To register please visit: http://bit.ly/FTHBDec19. For additional information, please contact Jonathan Marien, Senior Housing and Consumer Education Manager at FTHB@rcapsolutions.org or call 978.630.6734.

RCAP Solutions’ Housing Consumer Education Center (HCEC) offers answers to a wide range of questions about housing issues. Tenants, landlords, prospective buyers and homeowners can access information designed to maximize housing stability, strengthen investments and minimize disputes. RCAP Solutions is one of nine member agencies in the statewide Regional Housing Network of Massachusetts, offering housing assistance, services, and information to low-and moderate-income residents of Massachusetts.

About RCAP Solutions:
Established in 1969 as Rural Housing Improvement, RCAP Solutions is a 501(c)(3) nonprofit organization with a mission to foster personal and public self-reliance and improve the quality of life for individuals, families and the communities in which they live. RCAP Solutions is an integrated community development organization serving the rural northeast, Caribbean, and Worcester county region for housing assistance. RCAP Solutions is the Worcester County affiliate of The Regional Housing Network (RHN) of Massachusetts and the Northeast affiliate of the national Rural Community Assistance Partnership (RCAP) Network based in Washington D.C.