Synergy Spotlight: Meet Pat Byrnes, Development Advisor

The name Pat Byrnes is well-known throughout the Massachusetts affordable housing industry, and for good reason. Throughout her extremely tenured career, Pat has worked for many organizations throughout the Commonwealth, including the Springfield Redevelopment Authority, MassHousing, the Department of Housing and Community Development (DHCD), the Regional Housing Network of Massachusetts (RHN), and most recently, RCAP Solutions.

Born into a family who immigrated from Italy, Pat grew up in Springfield, Massachusetts. Although she has worked in other states on both the east and west coasts, Western Massachusetts has always been her home. Pat’s very first job was working in retail at a children’s clothing store while in high school. This sparked her love of retail, leading to an executive training opportunity with Filene’s, which, she explained, “set my career on fire.”

One of Pat’s earliest accomplishments was working as a property manager at a 160-unit affordable housing complex in Springfield. Pat was in her early 20’s when her work managing such a large complex got her noticed by industry leaders. She moved to Boston, which was “the big click” for her career in housing, she loved what it stood for and that, much like retail, many of the industry leaders were women.

Later, Pat was recruited by DHCD and RHN to write the contract for the state’s Section 8 Homeownership Program. Upon completion of this project, Pat’s skills proved to be invaluable, and thus she was hired at RHN full-time. Pat worked there for 16 years, where she made strides assisting the nine Housing Consumer Education Centers (HCECs), hosting annual conferences, and working with legislators and advocates to ensure proper funding for affordable housing programs and developments across Massachusetts.

During her substantial time at RHN, Pat worked together with Maureen Fitzgerald, then-Executive Director of the organization, to ensure fair and equal treatment for the people we all collectively serve, as well as to uphold respect for the staff. These two female trailblazers brought the agency to where it is today – the forefront – and eventually positioned it for success under new leadership.

“For 16 years, I had the pleasure of working as a team with Pat Byrnes at the Regional Housing Network. Her efforts were woven into everything that the Network accomplished”, said Maureen, “Pat is one of the most mission-driven, smartest people I know in the housing industry. She is also one of the warmest, funniest, most generous people I know.  RCAP Solutions is very lucky to have her on board!”

Pat reflected on her history at RHN, stating, “For me and for Maureen, it was a shared experience. Whatever one accomplished, was also the accomplishment of the other. We were kind of seamless.”

Pat has worked tirelessly with other industry leaders, including Nancy Rivera, Housing Advisor at RCAP Solutions, who said, “Pat and I have known each other for more than 40 years. During this time, I’ve had the pleasure of working and participating with Pat in a variety of projects and subcommittees. Her knowledge and expertise have been invaluable. She is such a wealth of information in the housing industry and is always willing to share. Pat is a very kind, caring, and loving person. She is very sympathetic and is willing to support causes by contributing her time or helping monetarily. Pat is not only my co-worker, but she has also been a true friend to me and many of us who know her.”

In late 2019, Pat joined RCAP Solutions as the Development Advisor and currently works extensively with the organization’s housing department and in support of grant-writing activities. She is always up for a challenge and ready to assist with any new project which lands in her inbox. Pat’s extensive experience, knowledge of the housing industry, and familiarity with the non-profit world has proven an integral resource for the many RCAP Solutions staff members who collaborate with her on a daily basis.

When asked what she is most passionate about, Pat said, “People having homes – people having keys to a door that nobody else has. That has been a driving force of mine for years.”

Pat is a member of the board of directors at Valley Community Development in Northampton. When she is not working to ensure people have safe homes, she is often working to ensure animals have safe homes – Pat is a volunteer at her local animal shelter. Pat is also an avid college basketball fan and currently enjoys rooting for the Providence Friars, an NCAA Division I team.

Brian Scales, President & CEO at RCAP Solutions remarked, “I have had the pleasure of knowing and working with Pat for a number of years. When she came to work at RCAP Solutions, she brought with her a wealth of knowledge and experience; she very quickly became a vital member of our team. I am extremely grateful for all of her input and can rely on her to accomplish anything put before her, including assisting in filling out March Madness brackets.”

Fun Facts About Pat:

  • Hometown: Springfield, Massachusetts
  • Favorite Book: Still Life by Louise Penny
  • Favorite Movie: The Big Easy directed by Jim McBride
  • Favorite Food: Anything Italian
  • Favorite Musician: Tish Hinojosa (folk singer, songwriter, and guitarist)
  • Historical Figure She’d Like to Meet: Josephine Baker (American-born French dancer, singer, actress, and civil rights activist)
  • Place She’d Like to Travel to: Italy

RAFT Application Resources

RCAP Solutions serves as the regional Housing Consumer Education Center (HCEC) for Worcester County and administers financial assistance through the Residential Assistance for Families in Transition (RAFT) program. This program can provide eligible households with funding that can be used to help stay in current housing, obtain new housing, or otherwise avoid becoming homeless.

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Important Information for Worcester Residents:

Effective immediately, residents of the city of Worcester who apply for RAFT funding will be processed through the Central Massachusetts Housing Alliance, Inc. (CMHA). As a result, RCAP Solutions will not be able to provide application updates to any clients residing in Worcester. This includes clients who may have received application assistance from RCAP Solutions.

If you reside in Worcester and are unable to complete the online application or need other RAFT application assistance, please contact CMHA at hc@cmhaonline.org or call 508-752-5519, ext. 172. You may also visit: https://www.cmhaonline.org/raft-erma-home

If you are unsure of which agency services your community, please visit this link: https://hedfuel.azurewebsites.net/

Application Assistance:

The Commonwealth of Massachusetts now requires all renter and landlord applications and documents to be uploaded directly into their system by visiting this link: https://www.mass.gov/how-to/how-to-apply-for-raft

RCAP Solutions is no longer allowed to accept documents by email or to upload them for applicants. Renters, homeowners, and landlords must set up their accounts online using the above link.

Resources for Tenants:

If you encounter any problems while applying for RAFT funds, please download the Housing Assistance Application Reference Guide for tenants applying for housing assistance through the Massachusetts Emergency Housing Payment Assistance Portal: https://www.mass.gov/doc/tenant-portal-raft-reference-guide/download

Resources for Landlords and Property Owners:

How Landlords Can Apply for RAFT Information Page: https://www.mass.gov/how-to/how-landlords-can-apply-for-raft

Landlord and Property Manager Intro to New RAFT Application Portal Presentation: https://www.mass.gov/doc/landlord-and-property-manager-intro-to-new-raft-application-portal/download

Landlord and Property Manager Intro to New RAFT Application Portal Recording: https://www.youtube.com/watch?v=ou8nN2fW8pA

Housing Assistance Application Reference Guide for Landlords and Property Managers receiving payments through the Massachusetts Emergency Housing Payment Assistance Portal: https://www.mass.gov/doc/landlord-portal-reference-guide/download

These documents are found on the RAFT Public Resource and Training Portal: https://www.mass.gov/info-details/raft-public-resource-and-training-portal

If you need access to a computer to apply, locate your local library here: https://libraries.state.ma.us/libraries/search

For more information about the RAFT program please visit: (includes eligibility, timeline from application to award/denial, and how to check which agency is processing your application) https://www.mass.gov/service-details/residential-assistance-for-families-in-transition-raft-program

Finally, if you are unable to access or submit an online application, please contact RCAP Solutions at 978-630-6771 or HCEC@rcapsolutions.org for assistance.

Groton Commons Accepting Applications for Studio & One-Bedroom Apartments

A Place You Can Call Home!

Groton Commons, one of our Affordable Senior/Accessible Housing properties located in Groton, Massachusetts, is now accepting applications for studio and one-bedroom apartments!

The facility is set in a quiet, rural area, only minutes from groceries, banks, retail shops, and other conveniences; and only 35 miles from Boston.

These beautifully designed, 100% smoke-free studio and one-bedroom apartments are equipped with spacious closets, emergency pull cords, cable TV/internet hookup, air conditioning, wall-to-wall carpeting, ample storage, kitchens with modern appliances, and showers with grab bars.

Head of household must be 62 or older, OR mobility impaired. Residents must be income-eligible. Qualified applicants pay 30% of their monthly adjusted income for rent. Heat and hot water are provided. Residents are responsible for electricity, telephone, and cable services.

For more information, contact management at: (978) 448-9551 or GrotonCommons@rcapsolutions.org

Click Here for Groton Commons Application

John and Rebecca’s Story: Using Funds From the Home Modification Loan Program to Improve a Loved One’s Quality of Life

John and his wife Rebecca have been living in their Shrewsbury, Massachusetts home for over 40 years. Rebecca, who met John at a company they formerly worked at, is an avid ornamentalist and hangs the walls of their house with numerous pieces of art and other décor, making their home their home feel truly cozy.

During 2014, the couple went to the doctor after noticing changes in Rebecca’s behavior, such as her difficulty remembering things and confusion when performing daily activities. Rebecca was shortly diagnosed with Alzheimer’s disease.

For several years the disease progressed. Rebecca began to use a wheelchair and John looked for new ways to make their home more accessible.

John and Rebecca’s bathroom proved difficult for mobility, as Rebecca could not lift herself into the bathtub-shower. For Rebecca to stay clean, she was given sponge baths. Their caregiver, who tends to Rebecca while John is at work, informed John of the Home Modification Loan Program (HMLP) and how it could improve Rebecca’s quality of life.

After applying for the loan, identifying a certified contractor, and construction was completed, John and Rebecca’s old bathtub-shower was replaced with an ADA compliant barrier-free shower, allowing Rebecca to be rolled into the shower using a shower wheelchair.

Thanks to HMLP, Rebecca is now able to take frequent showers with ease and John has peace of mind knowing that his wife can cleanse safely. After taking her first shower in several years, Rebecca, who has limited vocal capabilities, managed to express her gratitude by saying the words “thank you” and giving a kiss to the caregiver who was assisting her.

Rockdale House Accepting Applications for Studio & One-Bedroom Apartments

A Place You Can Call Home!

Rockdale House Apartments, one of our Affordable Senior/Accessible Housing properties located in Northbridge, Massachusetts, is now accepting applications for studio and one-bedroom apartments!

Head of household must be 62 or older, OR mobility impaired. Residents must be income-eligible.

For more information, contact management at: 508-234-9263 or RockdaleHouse@rcapsolutions.org

Click Here for Rockdale House Apartments Application

Tania’s Story: A Graduate of the Family Self-Sufficiency Program Who Didn’t Just Meet Her Goals, but Exceeded Them!

A single parent, Tania had been living in a subsidized housing apartment for several years when she heard about the Family Self-Sufficiency (FSS) Program from a friend. In 2016, when she first enrolled in the program, Tania used a wheelchair due to a rare inflammation in her back and knees, but that did not hinder her ambition.

A self-proclaimed “go-getter”, Tania came into the program with very clear goals:

  • Improve and build her credit score
  • Purchase a new car
  • Further her education
  • Grow her career
  • And accomplish the ultimate task – purchasing a home

Coupled by the support provided by RCAP Solutions and her extreme drive to succeed, Tania not only met these goals – but exceeded them.

The FSS Program is a 5-year program which helps Section 8 Housing Choice Voucher holders and Project-Based Voucher recipients to achieve economic stability. Program participants receive a financial incentive of an escrow account in their name that they will have access to after graduating the program. In addition, program participants work with a dedicated case manager to set milestones and achieve several goals which result in increased financial independence.

Tania first had to fix her poor credit score, which she did by attending a Financial Capability workshop at RCAP Solutions. She was able to review her credit report and removed excess and unused accounts. She opened a new credit card account and learned to budget so that she could pay her bills when they were due.

No longer needing a wheelchair, and due to the success of her newfound financial freedom, Tania was able to purchase a new car. She attended community college and graduated with a degree in accounting.

Tania’s employers at a home improvement retailer, impressed by her achievements at both work and in her personal life, promoted her twice since she began working there in 2017. Tania now serves as a district manager and oversees the installation of doors, windows, cabinets, and other miscellaneous home improvement projects for customers across the region.

In addition, Tania has been the recipient of several professional awards for her dedication and commitment to her co-workers, customers, and associates. Tania has taken on further professional development courses and enrolled in leadership skills training.

After spending so much time working in the home improvement business, Tania decided it was time for a home of her own. She enrolled in the First-Time Homebuyer Certification class at RCAP Solutions, which furthered her ability to finance the purchase and was connected to low-interest mortgage programs and down-payment assistance options.

Tania graduated from the FSS Program in August 2021 and is now a proud homeowner with over $15,000 in savings which she accrued during her 5 years in the program.

As for others considering enrolling in this program and becoming more financially independent, Tania says, “Anything is possible if you give it your all. If you put in the effort, everything will fall into place, and it will all get accomplished”.

RCAP Solutions Career Expo

Achieve Your Professional Goals With a Career at RCAP Solutions!

When: September 8, 2021 • 10:00 AM – 3:00 PM
Where: RCAP Solutions, 191 May Street, Worcester, MA 01602 (Upper Parking Lot)

Add To Calendar

This September, RCAP Solutions will be hosting a walk-in Career Expo (no pre-registration required). There will be an opportunity to meet with our Human Resources department and program managers, ask questions, and learn more about the benefits of a career with RCAP Solutions. On-site interviews will be conducted, so bring your resume and dress to impress!

We are looking to recruit talented individuals throughout Central Massachusetts, the greater Northeast, and the Caribbean in several areas, including:

  • Affordable Housing Property Management
  • Community Development & Environmental Services (Water/Wastewater Sector)
  • Small Business Development
  • Subsidized Housing Vouchers Administration
  • Housing Counseling & Programs
  • Information Technology
  • Accounting

For a full list of available positions, click here.

Please note: This is a mask-friendly event.


We are looking to recruit talented individuals who are:

Ambitious • Creative • Data-Driven • Diligent • Passionate • Positive • Problem-Solving • Fun!

And who have experience or an interest in one or more of the following areas:

  • Social Services
  • Housing Counseling
  • Case Management
  • Customer Service
  • Property Management
  • Water/Wastewater Operations
  • Engineering Business Development
  • Community Capacity Building
  • Outreach Initiatives
  • Technology
  • Finance Administration
  • Office Administration

About RCAP Solutions

RCAP Solutions is the go-to resource of sustained success for individuals, families, and the communities in which they live. Established in 1969 (as Rural Housing Improvement), we have supported the power and potential of communities for over half a century as strategists of community-wide well-being. Dedicated to nurturing strength, resilience and confidence in those we serve, we engage communities in the realization of a collective vision, creating and implementing a plan to guide them to self-actualized and sustained success.

Our Culture

Our belief in potential extends from the people we work with, to the team we work alongside, all the way to our ourselves as drivers of a brighter future. Our organizational culture inspires all members to embrace opportunities to develop and flourish in the achievement of value-driven goals. Our team is comprised of big-picture thinkers, positive outlookers, flexible operators, and compassionate advocates. Though our backgrounds, skills and diverse perspectives, we are brought together by our dedication to a better world.


A career at RCAP Solutions opens the door to many opportunities!

  • Personal & Professional Growth
  • Community Involvement
  • Flex Your Creativity & Ambition
  • Networking Opportunities
  • Generous Benefits Package
  • Employee Incentives & Events

For more information, please contact our Human Resources department:

HR@rcapsolutions.org

774-303-9403

Upcoming Training Opportunities for Homebuyers & Homeowners

Upcoming Training Opportunities

RCAP Solutions’ Housing Consumer Education Center (HCEC) offers many workshops and trainings which are designed to support and educate tenants, potential homebuyers, and homeowners on purchasing and maintaining a home. We offer both virtual and in-person events.

Over the next several months, we will be offering First-Time Homebuyer education as well as Post-Purchase classes for individuals who recently bought a home. Stay tuned to our calendar of events as more workshops become available.


First-Time Homebuyer Workshops

In this MassHousing approved, HUD and CHAPA certified workshop, attendees will learn about programs available to assist income-eligible first time homebuyers; understand the steps in the homebuying process; meet with professionals who will discuss what to look for in a homebuying team; and receive the necessary certification required by many first time homebuyer programs. Check out the flyer below for more information.

Jan 12, 19, & 26, 2022
5:30 PM – 8:30 PM
Hybrid
Register Here

Mar 8, 15, & 22, 2022
5:30 PM – 8:30 PM
Hybrid
Register Here 

 

 

 

 

 

 

 


HomeSafe Post-Purchase Workshops

Congratulations, you bought a house! Now what? By attending RCAP Solutions’ HomeSafe Post-Purchase workshop you will sharpen your knowledge and become equipped with the necessary skills to maintain your home and finances. Check out the flyer below for more information.

Dec 11, 2021
10:00 AM – 4:00 PM
In-Person
Register Here

Feb 9 & 16, 2022
5:30 PM – 8:30 PM
Virtual
Register Here

Apr 30, 2022
10:00 AM – 4:00 PM
In-Person
Register Here

 

 

 

 

 


If you have any questions, please email us at: HCECedu@rcapsolutions.org or call us at: 978-630-6772

SNO Mass Program Offers Incentives to Landlords

Supporting Neighborhood Opportunity in Massachusetts (SNO Mass) aims to assist families with housing vouchers in moving to communities with high-quality schools, parks and open spaces, and other amenities that help children grow and thrive. SNO Mass provides important benefits to landlords by helping connect our eligible, pre-screened tenants with available rental properties in these desirable neighborhoods. By participating in SNO Mass, we can help landlords meet their financial goals as a property owner and provide families with a place they are proud to call home.

Program benefits for landlords include:

  • Assurance of prompt payment of rent subsidy each month
  • Protection from tenant financial hardships as the voucher can absorb income loss
  • $500 signing bonus + additional $500 after the first year if you renew the lease with the original SNO Mass tenant, have another SNO Mass participant move in, or need to make repairs to the unit that exceed the security deposit
  • Potentially higher rent subsidy than you have been offered by other housing authorities in your area
  • Ready pool of pre-screened applicants who have access to financial assistance to help them settle into their new community
  • Decreased vacancy rates and reduced tenant turnover and related expenses
  • Single point of contact at our agency for any questions/issues that may arise

We have dedicated staff to help make the lease-up process as smooth as possible, and to reduce delays between application and move-in. We will work with tenants in advance to ensure they understand the responsibilities of maintaining their homes and lease obligations. Our staff continue to check in with families during the first two years in their new neighborhood, and property owners are also welcome to reach out at any time.

If you are a landlord who has available units, we would like to schedule a time to talk about this program with you and your property management team. Click here to see if your unit is located in a designated SNO Mass Opportunity Area and check out our SNO Mass FAQs.

We hope you will consider participating in SNO Mass, and becoming part of this important work, while at the same strengthening your bottom line.

Contact Us:
SNOMass@rcapsolutions.org
978-630-6648
www.rcapsolutions.org/sno-mass

RCAP Solutions Hires Residential Loan Fund Manager

RCAP Solutions is pleased to announce the addition of Ashur Gurbuz as Residential Loan Fund Manager, providing Home Modification Loan Program services to residents in the Central Massachusetts region. Mr. Gurbuz comes to RCAP Solutions with a diverse background in lending, banking, real estate, customer service, and management gives him a solid understanding of this critical housing program and the challenges that his clients may face.

Gurbuz served as a Loan Officer for JG Wentworth Home Lending, where he provided a variety of housing loans to his customers, providing step by step guidance and customer service throughout the entire process of the loan. He also has experience as a Realtor with Coldwell Banker Residential Brokerage, where he assisted customers in buying or selling real estate, acted as a trusted resource for answers about the real estate process and supported customers through the closing process. Prior to this, he was a Branch Manager at Santander Bank where he received the “Top Performer Award” for customer satisfaction, and Assistant Vice President at Bank of America, where he was ranked nationally for his sales and relationship management skills.

The Home Modification Loan Program distributes financing to disabled persons and their families, to make structural and accessibility improvements to homes, allowing individuals to remain safely independent. Funds are delivered through a state-funded loan program of the Massachusetts Rehabilitation Commission in collaboration with the Community Economic Development Assistance Corporation (CEDAC). RCAP Solutions is the direct administrator of this program for all of Worcester County and parts of Norfolk and Middlesex Counties.

“Mr. Gurbuz is a great complement to the Home Modification Loan Program,” said Lovette Chislom, RCAP Solutions Director of Housing Counseling & Financial Services. “I believe it is critical for our lending staff to be able to draw on their experience to help ensure the satisfaction of our clients. This program has experienced a high volume of interest this year as caregiving families would like to keep their loved ones at home due to concerns around the pandemic. Ashur’s compassionate and engaging personality will help our clients to feel at ease and supported during this difficult time.”

Ashur Gurbuz earned a Bachelor of Arts degree in Sociology from Assumption College in Worcester. Mr. Gurbuz is a licensed Real Estate Agent, a HUD Certified Housing Counselor, and a holds a Mortgage License, which makes him well qualified to handle a variety of homeownership issues that may arise during the lending and construction phases of the program.

The Home Modification Loan Program is part of The RCAP Solutions Housing Consumer Education Center, the organization’s front door to the public for all housing and emergency assistance programs. This includes financial and economic assistance programs such as Residential Assistance for Families in Transition (RAFT), Emergency Rental and Mortgage Assistance (ERMA), and HomeBASE. There are also education and training programs, such as first-time home buyer and financial empowerment classes, and counseling support including pre and post homebuyer services and landlord/tenant assistance.

For additional information about the Home Modification Loan Program, please contact Ashur Gurbuz, Residential Loan Fund Manager at: (978) 630-6725, agurbuz@rcapsolutions.org or visit: https://www.rcapsolutions.org/home-modification-loan-program.

About RCAP Solutions:
RCAP Solutions is a thriving integrated community development corporation working with a multi-faceted suite of services and opportunities. Established in 1969, RCAP Solutions’ mission is to foster personal and public self-reliance and improve the quality of life for individuals, families, and the communities in which they live. For more information, please visit www.rcapsolutions.org.

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