Julie Carroll, RCAP Solutions Board Member
Julie Carroll is a human resources and operations professional with more than 25 years of experience in diverse business environments. She joined the RCAP Solutions Board in July of 2022.
Her portfolio includes proven achievements in business operations management, risk management, employee relations, training, and development. She is a self-starter; dependable, highly motivated and a thorough performer with a demonstrated ability to work with all levels of management to design, develop and implement strategies to improve business and employee performance, and can effectively inspire others to achieve individual and corporate goals. Julie is also a Real Estate Sales Agent with Keller Williams Realty, Inc. and brings community development experience as a former planning board member for the town of Boxborough, MA.
Julie began her career in the areas of finance and operations. Working in an entrepreneurial small business environment for a family-owned company, she found herself moving into a human resources role, bringing the organization together working with benefits, employee handbooks and enjoyed supporting the employees. “I felt challenged in that arena,” she noted. “I could hone my skills in that area and used strategy to focus on the employee experience. As a result, my career evolved, and I went on to own and operate a small HR outsourcing company for several years.”
Julie received her AAS in Liberal Studies at Middlesex Community College in Bedford, MA, and a Professional Human Resources (PHR) certification from the Society of Human Resource Management (SHRM) in Alexandria, VA. She brings a wide range of specialties in operations, HR implementation, employer and employee regulations, small business operations and employee engagement to her role as board member.
When asked what she is passionate about, Julie responded “I find that what I’m enthusiastic about has evolved.” She continued “I really enjoy creating experiences with friends and family. I enjoy being outdoors, doing things like gardening, kayaking, and boating in summer, snowshoeing, and snowmobiling in winter. I really appreciate being outdoors. My passion is in creating a fuller life as I mature. I want to have experiences with my family and grandchildren.”
Julie has found that it is important to achieve a work-life balance and be there for both family and work. “My greatest accomplishment is my family,” she noted. “The resilience I have experienced with my mom getting Multiple Sclerosis and taking care of her, along with the loss of my brother, my personal triumph is in raising my family. I was able to achieve much of my growth in my career without needing a big educational base to launch from. I feel immensely proud of my achievements.”
Julie was attracted to becoming involved at RCAP Solutions because of the housing programs, which she believes are essential for success. “Personally, I saw my mom go back into the workforce after not working for many years,” she commented. “Seeing how RCAP provides housing services is paramount to resetting someone in a difficult position. Empowering people beyond just providing vouchers was intriguing to me, I felt I could relate and have good insight.”
Julie went on to say “RCAP’s mission of improving the quality of life for individuals, giving them what they need are tools for success.” She stated, “I am very big on accountability, and I believe that ownership of that success and vision, and ownership of your actions is a good balance with self-reliance and self-sufficiency. The financial literacy and first-time homebuyer workshops and other housing services provide the benefit of giving, and seeing the ripple effects it can create for people, really relates to my core values.”
Julie noted that her skills and expertise complement RCAP’s mission. “My mindset aligns with the board’s work, strategic planning, creating success, evaluating overall performance is very parallel with HR. I can relate to what you are doing, being able to add to that strategic insight and HR, both sides are human capital. Helping people solve a problem and see success.” When asked about her experience volunteering on RCAP Solutions’ board, she observed “RCAP is open, inviting, educational, and what we are doing is huge. It’s not an intimidating environment and without any background, someone can come in and sit comfortably on the board and be able to provide their skills and benefit the organization.”
Julie has been involved in RCAP’s recent strategic planning process and has enjoyed seeing that come to fruition. “It was much needed,” she noted. “I have spent a lot of time with entrepreneurs, telling businesses that they needed to re-strategize, work on goals, and focus on expectations and communications styles. Being a part of this process and hearing feedback from employees and partners has been beneficial. Strategic planning is a monumental rock, and for any organization, it’s like pushing it up a hill. I feel like I can continue to contribute to this area as it is similar to what I do as a consultant, and I can support the organization in that capacity. As we continue and finalize this process, that is something that we will all be enormously proud of.”