New Testimonial Sheds Light on Importance of Training Sessions

“You don’t know how happy I am.” RCAP Solutions’ team in Puerto Rico recently held a review session that yielded impressive turnout and results

A few months ago, the Puerto Rican Treatment Plant Operators Board of Examiners announced an exam for current and would-be drinking water treatment plant operators. As a result of this announcement, several communities requested assistance in preparing. RCAP Solutions’ team in Puerto Rico quickly arranged a free training session, opened registration, and just as quickly filled all of the available spaces.

The training session was conducted in November 2018 and covered areas of math, biology, physics, and chemistry – as well as other topics like safety, equipment maintenance, regulation, and public health. The goal was to assist prospective operators who already had basic knowledge of how to treat community systems by giving them a “refresher course” regarding topics that would be on the exam.

The session attendees who took the exam recently got their results back. One participant who passed with an exceptional score told us, “You don’t know how happy I am, this means a lot to me in many ways. I felt I needed to tell you guys the great news first. It was not the first time I took the exam and the training was a difference this time. Thanks to all [at the] RCAP team.”

Juan Campos Collazo, our Community Development Specialist in Puerto Rico, led the training and was assisted by Carlos Velazquez-Figueroa, a Wastewater Technician. Campos Collazo expressed his thoughts, “The relationship between [the participants] and RCAP Solutions is an open one, with confidence to talk about their experience in the field and to ask questions. They have the opportunity to be themselves, be taken seriously, and be treated with respect.”

He continued, “The refresher training is maybe their best chance, for some of them – the only chance, to prepare for the Operator Certification Exam. I would add that this is the best investment for the required effort, as a certified operator will be more careful in the operation of a system in order to keep his license and will rely on better operation practices, thus producing more reliable drinking water.” He finished his thoughts with one final statement about the sessions, “We should keep doing them.”

It’s a Great Time to Clean Up Your Credit!

Upcoming Financial Wellness Workshops

As we push through the first few weeks of the new year you may find yourself recovering from the craziness of the holidays. Now is the time when you return to work, children return to school, and everything goes back to normal. However, you may be asking yourself, how am I going to manage my finances after spending money on all those gifts?! Well, we can help.

RCAP Solutions is hosting a three-part Financial Wellness workshop series starting this Wednesday, January 16. These workshops will cover several topics including financial planning and growth, credit scores, investing, life insurance plans, and much more. All of these workshops are free and are held at our Worcester office, 12 East Worcester Street, from 5:30 to 7:00 PM. Below is a list of all dates for all three workshops:

Credit 101: Improve Your Score!

Wed., January 16

Wed., April 10

Wed., July 10

Wed., October 9

Financial Growth: Increase Your Cash Flow!

Wed., February 13

Wed., May 8

Wed., August 7

Wed., November 6

Financial Planning: Envision Your Future!

Wed., March 13

Wed., June 5

Wed., September 11

Wed., December 4

The first workshop, Credit 101, will give you a better understanding about how to develop good credit, how to maintain credit, and how to use credit wisely. In the second workshop offered, Financial Growth, you will develop a personal spending plan, learn to track spending, and understand how to save toward increasing personal net worth. In, Financial Planning, the third and final workshop, you will take an in-depth look at investing in the future, create a personal plan to meet goals, and learn about purchasing a home, life insurance, or retirement plan.

Start the new year off with a good financial plan, if you or someone you know could benefit from these free workshops, we invite you to register by contacting

To view the flyer for these workshops click here.