Synergy Spotlight: Meet Meet Wil Diaz, Maintenance Supervisor

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Synergy Spotlight: Meet Meet Wil Diaz, Maintenance Supervisor

Wil Diaz, our dedicated Maintenance Supervisor, was introduced to the world of screwdrivers and safety goggles by his uncle. Tasked with painting a laundry room at a property managed by his aunt, he discovered an innate talent for detail and precision that would shape his career. His uncle quickly recognized this potential and entrusted him with more responsibilities around the facility.

Wil eventually expanded his skill set by building home additions and remodeling basements while earning his universal HVAC license. His career took an exciting turn when he transitioned into the hotel industry, where he worked tirelessly in maintenance roles and eventually rose to Maintenance Manager. One of Wil’s most significant accomplishments was working at an organization that helped troubled youth – where he not only excelled professionally but also became a role model for many students.

Ultimately, Wil joined the RCAP Solutions team in 2018. A typical day for Wil involves overseeing maintenance operations at our eleven Affordable Housing Properties and coordinating contracts with external service providers to ensure specialized repairs are handled seamlessly. He leads a team of Maintenance Technicians with expertise while troubleshooting complex issues and ensuring compliance with ADA codes and safety protocols – a testament to his commitment to excellence.

For those considering a career at RCAP Solutions, Wil has encouraging words: “This would be the perfect career path for anyone who likes to help others in need.” His collaborative approach extends beyond his team; he emphasizes how well property management staff work together to resolve issues effectively across locations.

What truly sets Wil apart is his unwavering attention to detail and commitment to excellence. He believes that listening to resident needs is essential in property management and strives to ensure that every task is completed correctly. However, Wil’s journey has not been without challenges; meeting high expectations from managers taught him valuable lessons about leadership and motivation. Today, those experiences enrich our team as he continues to navigate complicated projects with ease.

Every day, Wil comes to work with clear goals in mind: he actively seeks innovative ways to enhance the mechanical functionality of our properties while staying on-top of new technologies that can help cut costs.

Wil Diaz exemplifies what it means to be a leader within RCAP Solutions – his technical expertise combined with his genuine care for both his team and the residents living at our properties makes him an invaluable part of our organization.

Wil’s contributions were noted by Linda Kirwan, Chief Elderly Services Officer & Director of Property Management, who said, “I truly enjoy working with Wil because of his dedication, positive attitude, and strong work ethic. He consistently brings a can-do attitude, even when faced with challenges, and is always willing to learn and improve. His ability to collaborate with others, along with the respect he has earned from coworkers, vendors, and residents, makes him a pleasure to work alongside. Wil’s commitment to excellence makes him a standout member of the Property Management Team, and I’m grateful to have him as part of our team.”

Fun Facts About Wil:

  • Favorite Movie: Braveheart directed by Mel Gibson
  • Favorite Sports Team: All New England Teams!
  • Last Song He’s Listened to: Shackles by Steven Rodriguez
  • Favorite Musicians: Nas, Wu-Tang Clan
  • Historical Figure He’d Like to Meet: John D. Rockefeller
  • Place He’d Like to Travel to: Norway
  • Hidden Talents & Hobbies: Has a 3rd Degree Black Belt in Shotokan Karate. Enjoys working on high-performance cars.

Advocating for Rural Communities: Highlights from the 2025 Washington, D.C. Fly-In

The 2025 Washington, D.C. Fly-In took place on February 24–28, 2025! This annual event is a time for the entire Rural Community Assistance Partnership (RCAP) network to meet with elected officials and ensure effective coordination around federal priorities for RCAP assistance.

We engaged with government representatives about the critical importance of water, wastewater, and solid waste solutions, as well as our work implementing comprehensive economic development initiatives.

We are able to offer these complementary and affordable services with funds available to our organization through government grants and contracts we administer. Our efforts leverage millions of additional dollars annually for the people and areas we assist.

We created a virtual presentation to enhance our conversations. From projects and trainings to case studies and staff locations, viewers can search the data by a number of different criteria. Check it out here: https://bit.ly/2025-Fly-In-Storyraise

View the Photos

Press Release: New Legislation Aims to Protect Drinking Water, Provide Financial Assistance for Private Well Testing Statewide

As MassDEP Studies Potential Program, Coalition for Safe Drinking Water Urges Bill Passage

Media Contact: Greg Turner, Ball Consulting Group, LLC, Phone: 617-243-9950; Email: greg@ballcg.com

WORCESTER, Mass. (Jan. 16, 2025) – Legislation filed this week would enable Massachusetts to develop minimum statewide water quality standards for private wells and expand a financial assistance program to remediate wells affected by PFAS (“forever chemicals”) and other harmful contaminants in drinking water supplies.

The filing of the bill (S.585) by Sen. Jamie Eldridge (D-Marlborough) and Rep. Natalie Blais (D-Sunderland) was applauded by the Coalition for Safe Drinking Water, a grassroots group led by RCAP Solutions and supported by The Health Foundation of Central Massachusetts that is focused on equitable access to clean and safe drinking water.

More than half a million Massachusetts residents – located heavily in rural areas but also in all 351 cities and towns – rely on private wells for their drinking water. Yet many are consuming water that may be unsafe because the source is not regularly tested and treated like public water supplies and could have harmful contaminants such as PFAS, arsenic, radon, uranium and more. A 2023 poll revealed that 92% of residents believe that state government should play a role in ensuring safe drinking water for all.

“As the Legislature continues to address PFAS contamination in communities across the state this session, it’s crucial that the hundreds of thousands of households relying on private well water have access to clean and safe drinking water,” said Sen. Eldridge. “That’s why I’m proud to once again file legislation to empower the DEP to regulate private wells and establish a program to help homeowners test their wells for dangerous contaminants.”

The initiative gained momentum last year in the state budget process, with $100,000 appropriated to the Massachusetts Department of Environmental Protection (MassDEP) to conduct a study and make recommendations for a statewide program to ensure that drinking water from private wells is safe to consume. The MassDEP study is currently in progress.

The newly filed legislation would grant the MassDEP clear authority to establish standards and define testing requirements for new and existing wells to ensure effective implementation. Upon the sale of a home, a private well used for drinking water would have to pass a test for the transaction to be completed (similar to the state’s Title 5 septic system regulations). The state would make resources available to assist eligible homeowners with the cost of well water upgrades.

“We applaud Senator Eldridge, Representative Blais, Representative Kilcoyne and Representative Sena for their leadership on this important issue. Too many homeowners are not aware of what’s in their well water or how the presence of PFAS and other contaminants could harm their family’s health,” said Brian Scales, President & CEO of RCAP Solutions, a nonprofit community development corporation based in Worcester.

“Massachusetts residents who live in municipalities with public water systems have access to water that is tested and treated to meet state and federal standards, but those protections do not extend to those who rely on well water,” said Amie Shei, Ph.D., President & CEO of The Health Foundation of Central Massachusetts. “Wells require regular testing and maintenance, just as public water systems do, but not everyone is aware of the need or can afford these services – creating a regional equity issue that can be addressed through this legislation.”

RCAP Solutions’ Private Well Program to Protect Public Health, funded by The Health Foundation, conducted over 500 water quality tests of private wells across several Massachusetts communities from 2020 to 2022, finding that about a third of the wells contained levels of contaminants higher than state health standards or suggesting potential health risks.

For more information about the legislation and the Coalition for Safe Drinking Water, please visit www.whatsinyourwellwater.org.

Connecting senior homeowners who have available rooms to rent with Worcester-area graduate students in need of housing.

Worcester, MA – RCAP Solutions is thrilled to have received a generous $10,000 grant from the Greater Worcester Community Foundation to pilot an Intergenerational HomeShare Program in collaboration with the Worcester Community Connections Coalition of YOU, Inc., an affiliate of Seven Hills Foundation, with additional help from other community partners. This initiative comes at a critical time as the City of Worcester and other municipalities across the state are grappling with an unprecedented housing crisis.

The proposed solution involves creating a program to match graduate students with senior homeowners in Worcester and the surrounding communities who have available rooms to rent – addressing housing shortages while fostering intergenerational connections.

The success of a similar program in Boston has laid the groundwork for this initiative and demonstrates that homesharing is a valuable and viable option for increasing affordability and social relationships.

With this funding, the first step of the process will be to conduct outreach to seniors in Worcester and the surrounding towns. The primary objective is to gauge interest among older adults who have available rooms for rent. By creating a pipeline of homeowners eager to participate, we aim to grow this initiative into a comprehensive program supported by additional funding.

“RCAP Solutions’ commitment to affordable housing and strengthening communities is evident through our initiative in piloting this program,” remarked Brian D. Scales, President & CEO of RCAP Solutions. “We are grateful to the Greater Worcester Community Foundation for their support, and we are excited to collaborate with the Worcester Community Connections Coalition on this important project.”

This proposed opportunity will encourage homeowners to keep their rents low (below market rate) to alleviate financial challenges faced by graduate students, while empowering these older adults to remain engaged within their communities. Background checks and screenings will be conducted to ensure safe and lasting matches. Through collaborative efforts and strategic outreach, RCAP Solutions and the Worcester Community Connections Coalition of YOU, Inc. are committed to making a positive impact on housing accessibility and intergenerational connectedness in Worcester and beyond.

“Bringing this model to Worcester is a doable, winnable effort that can help address the current housing crisis – even if in one small way. Many efforts like this are desperately needed at this time. The program’s intergenerational piece also provides wonderful, needed support to our seniors to help keep them in their homes,” noted Anne Bureau, Program Director for the Worcester Community Connections Coalition of YOU, Inc.

“Affordable housing is a critical challenge across Worcester County,” said Pete Dunn, President & CEO of Greater Worcester Community Foundation. “The Intergenerational HomeShare Program offers an innovative approach to addressing the housing crisis while fostering connections between generations and strengthening the community.”

For more information about the pilot program or if you or someone you know is interested in participating, please contact RCAP Solutions’ Housing Consumer Education Center (HCEC) via phone: (978) 630-6773 or email: HCECedu@rcapsolutions.org. Alternatively, you may complete our Interest Form here: https://bit.ly/HomeShareInterest.

RCAP Solutions Spreads Holiday Cheer Throughout the Community! (2024)

This season, RCAP Solutions staff participated in an “Adopt a Child for the Holidays” program. Our team donated, wrapped, and delivered gifts for families with children living at Cottage Street Apartments & Hapgood Apartments – our affordable family housing properties located in Athol, Massachusetts!

In addition, gifts, food, and non-perishables were donated to families with children who are enrolled in the YWCA Central Massachusetts‘ housing, shelter, and domestic violence programs.

We hope all of these items will make the holidays brighter for those in need! 🎁 🎄 💜  We extend our gratitude to our staff for their generosity and dedication during this festive season. Their commitment exemplifies the spirit of giving that is essential during this time of year.

🎶 On the first day of winter RCAP provided the community, a private well, debris free! 🎶

Check out our unique spin on the beloved holiday classic, “The Twelve Days of Winter: RCAP Solutions Redux”. This festive twist highlights some of the many services our organization provides to individuals, families, and the communities in which they live.

A heartfelt thank you to our incredible vocalists, Marie, Addie, Lindsay, and Nicole! Their pitch-perfect performances have truly elevated this project and brought our vision to life.

And from all of us, to all of you – we wish you joy and warmth this holiday season! ❄️

  1. Your donation is tax-deductible. RCAP Solutions is exempt under section 501(c)(3) of the Internal Revenue Code.
  2. 55 years of experience building strong communities. Established in 1969 (as Rural Housing Improvement), RCAP Solutions has supported the power and potential of communities for over half a century as strategists of community-wide well-being.
  3. Local, statewide, and national resources. RCAP Solutions is a member of two key networks: the Rural Community Assistance Partnership (RCAP), based in Washington, DC, and the Regional Housing Network of Massachusetts (RHN). RCAP Solutions supports underserved communities both locally and throughout the Northeast United States and Caribbean Islands.
  4. Candid Platinum Seal of Transparency. RCAP Solutions has earned this designation by sharing our impact, strategies, and financials. We aim to be transparent about our efforts to support the power and potential of communities. More info here: https://www.guidestar.org/profile/04-2454675
  5. A track record of success. RCAP Solutions provides various housing services for families and individuals in Worcester County. Watch here: https://www.youtube.com/watch?v=MxAEgLKSv9Y&t=3s
  6. Financially stable and fiscally conservative. A recent audit noted that 95 cents of every dollar is spent on our programs. Your donation will make a difference in uplifting underserved communities and the people who reside in them.
  7. Flexibility. Since the advent of COVID-19, RCAP Solutions successfully pivoted almost every aspect of its daily operations to overcome the challenges of the pandemic. We saw a massive increase in the need for our services and worked to ensure that the most vulnerable populations were and continue to be provided with the resources, services, and tools needed for long-term health and well-being.
  8. Partnerships. RCAP Solutions has long-standing relationships with legislators, social service agencies, and complementary organizations throughout the Commonwealth, the Northeast, and the Caribbean, providing supportive and self-sustaining services to lift the region’s most vulnerable.
  9. The state of the current housing market. While unaffordable housing and availability are serious issues across the country, Worcester County was named the third-worst rental market in the U.S. https://bit.ly/USRentalMarkets Our resolute staff is tackling this critical challenge to ensure that no one loses their home in this tough environment.
  10. Investing in the future. In implementing our newly completed strategic plan, we’re forging private partnerships and increasing unrestricted funding to support growth initiatives. By leveraging federal dollars with non-federal matching funds, we create economic development opportunities for our communities.

Together, we can solve pressing housing issues and deliver a brighter future.

Join us in making a difference. Your support provides housing stability, uplifts vulnerable communities, and creates thriving neighborhoods. Let’s transform the Worcester County housing market together and build a stronger, more resilient community.

Visit https://www.rcapsolutions.org/donate today.

This testimonial features Mirelys – a successful graduate of the Family Self-Sufficiency (FSS) Homeownership Track here at RCAP Solutions, who recently achieved her dream of owning a house! 🏡

Mirelys’ incredible accomplishment of becoming a homeowner was driven by her desire to set a positive example for her children. Through her dedication and hard work, combined with support from the RCAP Solutions staff, she transformed her aspirations into reality!

For more information about our Economic Opportunity & Workforce Development Programs for voucher holders, please visit: https://www.rcapsolutions.org/economic-opportunities/

The FSS Homeownership Track can assist Section 8 Housing Choice Voucher holders and Project-Based Voucher recipients with targeted information and support about becoming a successful homebuyer and homeowner.

RCAP Solutions Partners with Orange EDIC to Provide Economic Development Assessment & Strategy

Contact for RCAP Solutions: Maegen McCaffrey, RCAP Solutions, Inc., Phone: 978-630-6714; Email: mmccaffrey@rcapsolutions.org

Worcester, MA – RCAP Solutions is pleased to announce a partnership with the Orange Economic Development Industrial Corporation (OEDIC) to explore local capacity, support the small business community, and promote sustainable economic development.

OEDIC is the economic development agency charged with leading commercial and industrial development initiatives for the Town of Orange, MA. The project is managed by Elyse Oliver, RCAP Solutions’ Economic Recovery Corps (ERC) Fellow.

By partnering with OEDIC, Ms. Oliver aims to advance its Economic Development Plan by piloting the newly developed Rural Infrastructure Strengths Evaluation (RISE). This resource will assess the town’s assets and community members’ priorities for economic development. Insights from RISE can form a strength-based local economic development strategy and aid in decision-making and future implementation.

In Orange, RISE activities include demographic and economic data analysis, community surveying, interviewing municipal staff, and participatory asset mapping to identify development opportunities aligned with community priorities. At the conclusion of the project, OEDIC will gain an actionable equitable development strategy for growing community assets and economic, commercial, and industrial goals; and acquire tools to enhance their capacity to manage complex development projects, identify viable funding sources, and obtain resources for future public engagement opportunities.

RISE supports equitable development, which provides benefits to all, with a particular focus on residents, community-based organizations, small businesses, and other local entities that have had limited access to economic opportunity. To do so, RISE takes into consideration a broad range of community assets in its assessment, from physical assets like buildings, parks, and rivers to intangible assets like local traditions, social relationships, skills, and mental wellness.

“The Orange EDIC looks forward to collaborating with Elyse and RCAP Solutions,” stated Mikael Pyrtel, OEDIC Executive Director. “The combined approach through community engagement, rural ecosystem analysis, and infrastructure assessment can feed into economic development planning and are all critical elements to help shift the narrative in rural communities over the long term. We can also use feedback from Elyse’s experience to recruit future talent and potentially develop a fellowship program.”

RISE in Orange is one of several pilots that RCAP Solutions will lead over the next 2.5 years in communities in Massachusetts, Maine, and Vermont. RISE is part of RCAP Solutions’ wider efforts to tackle challenges faced by small rural communities concerning infrastructure development and economic sustainability. Through RISE, RCAP Solutions aims to change the narrative of rural areas as disadvantaged by identifying opportunities to grow existing local capacity, foster thriving small businesses, and promote community-led economic development. RISE highlights the link between economic development and the urgent needs in communities of all sizes, including workforce development, entrepreneurial ecosystem building, housing, childcare, climate resiliency, broadband, and access to capital.

“RCAP Solutions has successfully diagnosed challenges and supported locally driven solutions for rural water and wastewater systems for decades,” said Sarah Buck, RCAP Solutions’ New Project Director. “With the RISE’s asset-based process, we can do so more holistically across all areas of community development need in the future so rural communities across the Northeast and US Caribbean can truly thrive. We are so grateful for Orange to be the first rural community willing to partner with us on this exciting pilot.”

For more information on how communities in Franklin County can bring RISE to their community, please contact Elyse Oliver at eoliver@rcapsolutions.org.

For more information about the national Economic Recovery Corps Fellowship – the initiative that makes this partnership possible – please visit: www.economicrecoverycorps.org.

About RCAP Solutions: RCAP Solutions is the go-to resource of sustained success for communities throughout the northeastern part of the U.S. and the Caribbean. Established in 1969 (as Rural Housing Improvement), RCAP Solutions has supported the power and potential of communities for over half a century as strategists of community-wide well-being. Our mission is to foster personal and public self-reliance and improve the quality of life for individuals, families, and the communities in which they live. For more information, please visit: www.rcapsolutions.org

Carl Allen, RCAP Solutions Board Member

Carl Allen joined the RCAP Solutions Board of Directors in July 2019. With almost 50 years of experience, Carl has dedicated his career to housing and rural community service.

He was drawn to the housing field from his college experiences and had an interest in both student life and financial aid. After completing graduate school, he began his career in college housing at Southwest Minnesota State College in Marshall, Minnesota. The campus was brand new and designed from day one to be accessible for those in wheelchairs. Out of the 2,000 students, 500 were in wheelchairs or blind. This has given him a lifetime sensitivity to the needs of disabled people. He then moved to Michigan State University while doing doctoral work. After nine years of working in the collegiate residential life sector, Carl “got tired of being called at 2 am to reset fire alarms,” and began his career at RCAP Solutions (formerly Rural Housing Improvement or RHI) holding several positions in both housing and environmental programs.

“In the early 90’s I was motivated to help people”,” stated Carl. “Having gone to college during the Vietnam war, I became very sensitive to people who didn’t have as much as I did and wanted to help others, both with college housing and then at RCAP. The way this organization helps individuals and communities is especially important to me.”

Carl retired from RCAP Solutions as the Executive Vice President, responsible for all mission related activity, contract deliverables, strategic planning, ensuring compliance with organizational policies, and serving on the executive leadership team. “I worked for RCAP for a little more than 26 years,” noted Carl. “I enjoyed 95% of it, and it was an incredibly rewarding, fulfilling, and successful experience.”

When asked what makes him unique in his profession, Carl responded, “What helped me to be successful, is my ability to learn complex federal regulations and distil the information down into easily understandable material for others.”

While talking about his time at RCAP, Carl reminisced about a professional achievement of which he is incredibly proud. “A colleague of mine and I had worked with several section 8 clients and realized that these tenants were in quite a bind,” he mentioned. “The federal administration in office at the time had a policy that would automatically decline social security disability applications, forcing an appeal process to get them approved. That process would sometimes take 2-3 years to be appealed, and if approved, the appeal went back to the date they were declined. These clients sometimes received checks for very large sums of money. As a result, the family would receive conflicting messages from the federal government, on the one hand the Social Security Administration would tell them to spend the money, on the other hand, HUD would say to the Section 8 tenants, save the money because you will have to pay back overpaid subsidy when your income is reviewed. We worked for many months to propose a change to the regulations, which ultimately was adopted by HUD. Today, section 8 clients are no longer required to count retroactive payments as income, and that rule is still in effect today, nationwide. Only the money earned on the retroactive payments are counted as income.”

Carl was attracted to volunteering at RCAP Solutions due to his lengthy tenure at the organization. “I’m very fond of the organization,” he noted. “I have enormous respect for staff and the important work that they are doing here.” He believes his experience in running the housing programs for many years has been helpful to the leadership team in solving issues that have come up and in identifying things to look out for in the future.

RCAP’s mission based on self-sufficiency is what resonates most with Carl. “The housing programs help people to become independent so that they will no longer need the services that the organization provides,” He stated. “The organization provides the same services to rural communities. We go into a community, and our goal is to make sure the officials and volunteers have the tools to effectively and independently deal with their local and regional issues. Ultimately, whether it’s an individual or a small community, we help train them to solve problems on their own.”

As a board member, Carl hopes to help RCAP with a succession plan and assist in identifying new leadership that can continue to move the organization forward as effectively as the current team has done. “It’s been fun,” he commented. “For me it’s been a wonderful experience supporting the leadership team. I really enjoy working on this board and have enormous respect for the entire staff.”

Carl currently works as the Management Specialist for Keene Housing in Keene, NH. “One of the reasons I moved to Keane is to be close to our camp on Sand Pond,” remarked Carl. “I enjoy the calm of early mornings, but also love the activity, riding the boat, and seeing people water skiing and sailing. It’s one of the great joys of my life, especially when my family comes to visit every summer.”

He was a past member and treasurer for Homeowner Options for Massachusetts Elders, in Lowell, MA; and is the past club president and active member of the Keene Kiwanis Club, where he serves on the board of directors, along with the community services and membership committees.

Carl is an active member of the United Church of Christ in Keene and is involved in 2 bell choirs and 2 vocal choirs. He is a self-proclaimed tinkerer, and enjoys “fixing little repairs in house, like light switches. I know enough about plumbing and electricity to not have to pay someone,” he joked.

Carl holds a B.A. in History from Bloomfield College, an M.Ed. in College Student Personnel Administration from The Pennsylvania State University, and has completed doctoral course work in educational administration at Michigan State University.

Carl’s full bio can be found on our website.

Established in 1969 (as Rural Housing Improvement), RCAP Solutions has supported the power and potential of communities for 55 years as strategists of community-wide well-being.

This month, we’re thrilled to celebrate a significant milestone – RCAP Solutions is turning 55! Since our incorporation on October 27, 1969, we’ve dedicated ourselves to empowering communities across the Northeast and Caribbean by providing essential support and resources.

As we celebrate this landmark anniversary, we reflect on the countless lives impacted through our efforts. Whether it’s helping a small town improve its water infrastructure or providing housing assistance to individuals and families, our work is driven by a passion for community sustainability.

This timeline highlights the important milestones that have shaped our organization, showcasing our growth, accomplishments, and the impact we’ve made along the way.

In addition, these historical photos capture the essence of RCAP Solutions and the decades that have paved our path.

Thank you for being a part of our journey!

Learn More About Our History

RCAP Solutions Team Takes Home Several Awards from 2024 RCAP National Conference!

Pictured (from left, top-to-bottom): Olga Morales-Pate, President & CEO at RCAP National; Candace Balmer, Regional Director (NY/NJ/PA); Mark Johnson, Director of Community & Environmental Resources; Keith Ashby, Board President at RCAP National; Brian Scales, President & CEO; John Bright, Community Specialist (PA); Becky Sims, State Manager (NY); Jesse LaVigne, Community Specialist (NY); Amy Forsha, State Manager (PA); and Mark Agostini, Community Specialist (NJ).

Congratulations to Candace Balmer, Regional Director (NY/NJ/PA), and winner of the Rural Community Assistance Partnership (RCAP)‘s John Squires Hall of Fame Award for working to better the network and for making significant contributions to RCAP over her past 27+ years of service! 🏆

This prestigious achievement recognizes Candace for her incredible work done on behalf of rural communities across our region and throughout her career. This award was named after John Squires, who served as the Executive Director of Communities Unlimited (formerly known as Community Resource Group or “CRG”) from 1975–2014.

An asset to RCAP Solutions, the entire RCAP Network, and the staff members whom she mentors – we truly appreciate Candace’s hard work and dedication!

The RCAP Solutions team also took home several wins as part of the photo contest during RCAP National’s Annual Conference! Candace Balmer’s photo took the crown in the “Rural Landscapes” category and Rebekah Novak’s photo took the crown in the “Faces in the Community” category!

RCAP Solutions’ 2024–2027 Strategic Plan – Empowering Communities, Elevating Potential!

On behalf of the RCAP Solutions Board of Directors and staff, we are pleased to present our three-year strategic plan.

In 2020, COVID-19 prompted significant operational changes within our organization. We had to adapt our methods of community assistance and observed major shifts in our client demographics.

As we emerged from the pandemic, we recognized the need to comprehensively evaluate our framework, particularly our staff, to reassess our needs, internal procedures, and business practices.

With this in mind, we initiated a year-long strategic planning process with a comprehensive research study to analyze our organization comprehensively. We interviewed key stakeholders, community partners, staff, and volunteers. Following a focused working session with our board, several team meetings were held to define our goals, objectives, and key performance indicators. These discussions provided valuable insights into key issues, sector dynamics, trends, and emerging issues.

With the completion of this extensive process, we look forward to focusing on implementation by aligning our processes, and concentrating on strategic and sustainable growth, guided by principles of transparency, inclusivity, and integrity.

While certain aspects of our strategic plan will formalize existing beliefs and processes, other areas will push and challenge the organization in novel ways.

We anticipate enthusiastically that this strategic plan will position RCAP Solutions to pursue new opportunities and expand, as we continue striving to become a premier provider of community and client services.

We sincerely appreciate the consideration, time, and efforts of all those who helped to make this strategic planning process a success.

With gratitude,

This testimonial features Charlotte – an accomplished participant in the Family Self-Sufficiency (FSS) Homeownership Track here at RCAP Solutions!

A single mother of two, Charlotte decided to begin the journey to homeownership so her family could experience increased freedom in a house of their own. Some of Charlotte’s many accomplishments during her time in the program include raising her credit score, creating a plan to pay-off her car loan, and graduating with an Master’s Degree in Social Work! 💳 🚗 🎓

For more information about our Economic Opportunity & Workforce Development Programs for voucher holders, please visit: https://www.rcapsolutions.org/economic-opportunities/

The FSS Homeownership Track can assist Section 8 Housing Choice Voucher holders and Project-Based Voucher recipients with targeted information and support about becoming a successful homebuyer and homeowner.

Your generosity will help RCAP Solutions to improve housing stability, uplift vulnerable community members, and create thriving neighborhoods for individuals and families.

Make a Difference, Give Today!

Every day at RCAP Solutions, we witness the urgent struggles of local individuals and families who are striving to improve their lives and are in need of housing or financial counseling.

Our Housing Consumer Education Center (HCEC) is staffed with HUD-Certified Housing Counselors. However, the enormity of the housing crisis in Worcester County is pressing, and we need your support to meet it head-on. In April 2024, Forbes published a thought-provoking article stating that the Worcester region has the third-most competitive rental market in the United States, with “meager vacancy rates and some of the worst availability of rental units.”

Our staff works tirelessly to ensure that individuals and families embroiled in this challenging market do not lose their homes. With your help, we can expand our services, including our existing sustainable spending classes, workforce development programs, and one-on-one counseling – delivering tailored solutions for every struggling individual and family who walks through our door.

Your generosity means the world to us and to the individuals and families we serve. Together, we can create meaningful change and open new pathways of opportunity for our neighbors.

Let’s transform the Worcester County housing market together and build a stronger, more resilient community. Thank you for your compassion and support!

MAKE A DIFFERENCE, GIVE TODAY! Alternatively, you may send a check to: RCAP Solutions, 191 May Street, Worcester, MA 01602

RCAP Solutions is exempt under section 501(c)(3) of the Internal Revenue Code. Your donation is tax-deductible.

Watch Our Video – RCAP Solutions Housing Services: Join Us in Making a Difference for Worcester County Residents

Synergy Spotlight: Meet Melissa Reyes-Maisonet, Deputy Director of Rental Assistance

Melissa Reyes-Maisonet is a thoughtful and accomplished professional with a diverse background. From her early days working at a music store in Puerto Rico to her current role as Deputy Director of Rental Assistance at RCAP Solutions, Melissa has demonstrated a strong work ethic and a passion for helping others.

Melissa holds a Bachelor’s Degree in Accounting from the American University of Manati in Puerto Rico and is now pursuing a Human Services Degree at Quinsigamond Community College. This dedication to learning and self-improvement is a testament to Melissa’s drive and desire to make a positive impact in her field.

Melissa’s professional journey has been marked by a range of experiences, from working at the aforementioned music store, a call center, and even a small restaurant (which she owned and managed for 3 years). However, it was her role at RCAP Solutions that truly ignited her passion for the human services field. Melissa was originally hired by RCAP Solutions in 2018 as a Triage Associate. Under the guidance of her mentor, Sally Nieves, Melissa received a promotion almost every year since then, and now serves as the Deputy Director of Rental Assistance – where she helps oversee the administration of the organization’s housing voucher programs.

“I never knew how much I enjoyed working in the human services field until I started working here at RCAP Solutions,” said Melissa. “I had and have the best mentor – Sally Nieves – who guided me and shared her knowledge and love for the field.”

“Her excellence in work shines like a beacon, uplifting and inspiring all those around her,” stated Sally Nieves, Director of Rental Assistance. “Melissa embodies positivity and dedication in everything she does.”

Melissa finds immense joy in assisting her team and passing on her knowledge to help them advance within the organization, just as she did. Her focus is on nurturing her staff’s development and ensuring they have the support they need to thrive.

While Melissa faces the ongoing challenge of maintaining adequate staffing levels, she remains determined to provide the best possible service to participants and applicants. Her resilience and problem-solving skills allow her to navigate these obstacles effectively.

Susie Rich, fellow Deputy Director of Rental Assistance, proclaimed “There is a quote by the late Kobe Bryant that says: ‘The most important thing is to try and inspire people so that they can be great in whatever they want to do.’ Melissa Reyes-Maisonet does just that. She inspires and encourages those placed in her path and around her to bring out the best by taking risks and celebrating the rewards. It is a pleasure to work with her and witness her compassion towards clients, property managers, owners, and staff and know that her focus is always on the positive aspects of life.”

Beyond her professional accomplishments, Melissa is a well-rounded individual with diverse interests and hobbies. She enjoys spending time with her family, including her daughters and grandbaby. Melissa also has an unwavering commitment to empowering and supporting youth. She firmly believes that every young person deserves to feel loved and empowered, and she strives to be a positive role model and mentor in her community.

Melissa’s contributions were echoed by Josh Bedarian, Chief Housing & Compliance Officer, who said, “Melissa Reyes-Maisonet epitomizes what it means to be an employee of RCAP Solutions. Melissa started her tenure with the organization at the front desk, assisting clients, learning program administration, and developing an understanding of how RCAP Solutions operates as an organization. Since then, Melissa has worked her way up to the position of Deputy Director of Rental Assistance and oversees a multitude of different functions in one of our most dynamic business units. Melissa is truly committed to the mission, vision, and values of RCAP Solutions and that reflects not only in her work for our participants, but in her commitment to her family, her community, and her peers. Melissa is an integral part of the RCAP Solutions team and has been one of the leaders of our growth in the last five years.”

Fun Facts About Melissa:

  • Hometown: Worcester, Massachusetts
  • Favorite Book: Paula by Isabel Allende
  • Favorite Movie: Beauty and the Beast directed by Gary Trousdale & Kirk Wise
  • Favorite Sports Team: Boston Red Sox
  • Favorite Musician: Ricky Martin
  • Place She’d Like to Travel to: Spain

LEAD SERVICE LINE INVENTORY (LSLI) REQUIREMENTS: WHAT WATER SYSTEMS NEED TO KNOW

About Lead in Drinking Water

Lead pipes in public water systems and drinking fixtures have been banned in new home construction since 1986, when Congress amended the Safe Drinking Water Act. However, in some older homes, services lines which are connected to the water mains may be made of lead. In addition, some faucets and plumbing fixtures in homes built before 1986 may also be made of lead.

Lead can be harmful to human health even at low exposure levels – especially in children. Exposure to lead can cause adverse effects such as damage to the brain and nervous system and slowed growth and development.

About the Federal Lead Service Line Inventory (LSLI) Requirements for Water Systems

Knowing where lead pipes are located is critical to replacing them efficiently. Every public or private water system which serves water to over 15 service connections across the country will be required to provide an initial inventory of their water service lines to the U.S. Environmental Protection Agency (EPA) by October 16, 2024, through their state regulatory agency. State regulatory agencies are very proactive in helping communities meet these requirements.

As such, representatives from your local water service provider or municipality may be visiting households to assess whether or not certain homes have lead service lines if they don’t have an accurate record of the service material. This inventory would be publicly accessible and offer homeowners a way to find out if they have a lead service line. This inventory is NOT an indication that you have lead in your water.

PLEASE NOTE: The requirement to complete a Lead Service Line Inventory DOES NOT apply to transient non-community water systems (TNCWS) or bottled, vended, retail, or bulk hauling (BVRB) water systems.

Why the Lead Service Line Inventory (LSLI) is Important

This initiative is an important first step in ensuring every family across the country has access to clean drinking water – as the EPA’s goal is to replace 100% of the nation’s lead pipes and service lines within 10 years.

In addition, surveying service lines and determining which are made of lead or galvanized pipe is a pivotal process in which water systems must undertake to secure government funding in order to reduce the cost burden on homeowners.

Cooperation between homeowners and local water service provider or municipalities will be an essential part of the process to protect public health, in particular the health of children and of vulnerable communities.

More Information & State-Specific Resources

For more information about Lead & Copper Rule Revisions (LCRR) and the Lead Service Line Inventory (LSLI) check out these federal and state-specific resources:

If you are interested in receiving complimentary technical assistance for you water or wastewater system, please visit Our Services by State page and select your state or territory to view regional contact information.

Susan Bachman, RCAP Solutions Board Member

Susan Bachman is the Solutions Marketing Manager for Netrix Global located in Chicago, IL. As a marketing professional with over 15 years of experience, she is a team player with excellent interpersonal and communication skills. She is detail oriented and a deadline focused multi-tasker, versed in fast-paced creative environments.


Susan brings a broad range of professional communications skills to her role as board member, including implementing marketing strategies, market research, project management, website and content management, writing and editing, creative concepts, event management, public relations, product demo voice-overs, vendor management, and digital communications.


When asked what she is passionate about, Susan responded that “she really enjoys being outside in nature and spending time with friends and family.” She noted “family time together is important, whether it be bike riding, hiking, walking, or attending my 11-year-old twins’ hockey and soccer sporting events.”


She was drawn to the field of marketing because she has always loved three things: creativity, people, and psychology. “I always loved graphic design and using my imagination to create something.” She stated. “With a psychology minor in college, I felt like the field of marketing helped me to draw all my passions together by knowing what makes people tick. It helps you to better understand how people think and taps into what makes a person buy a certain product.”


When asked what she is most proud of, Susan notes that she is most proud of her kids and seeing them growing up to be independent, capable, and enthusiastic about life. On a professional level, she said it’s “building a culture of teamwork.” She went on to note “I love bringing people together and, in my career, I feel a huge sense of accomplishment after seeing people collaborate on a project. I am more of a visionary and enjoy helping a team work together and overcome obstacles.”


Susan was attracted to volunteering at RCAP Solutions because of the work the organization does to support rural and underserved communities. She felt drawn to the private well program to protect public health and wanted to know more, especially since she had her own private well.


She feels that RCAP’s vision of a world made up of strong and resilient communities and individuals, confident in their potential and with ownership of their success really resonates with her. She said “building those connections and being a part of an organization that can help others to have independence is so important to me. We guide others and help them have trust in themselves and their accomplishments.” She went on to say that “giving has a ripple effect. During the Pandemic people were not together physically, and the impact was evident. I am a positive person and seeing people help others has a gratifying effect, and creates a better world for us to live in.”


Susan believes that her experience working on the RCAP Board “has been amazing so far.” She thinks of herself as fairly new to the board but enjoys getting to know everyone. “I’ve really enjoyed the strategic planning work, seeing the vision for the future, and better understanding the opportunities for the communities we serve.”


When asked how she feels her skills and expertise have benefited RCAP’s work, she stated “I believe that I can help to build connections with people and other organization and see how building partnerships can help us grow.” She went on to say “after the pandemic I’ve taken on more global and remote roles. I’ve missed making a difference in the local community. I’m looking forward to doing more of that and working with RCAP has been wonderful in that regard.”


So far, Susan sees her time at RCAP as a work in progress. “After the strategic planning process, I’m more aware of all the perspectives to move things forward,” she noted. I’m seeing more collaboration, and the things we’ve discussed are starting to manifest. I look forward to seeing the changes we’ve targeted come to fruition.”


Susan received her MA in Visual Communications at San Francisco State University, CA, and a BA in Graphic Design at the University of Massachusetts, Amherst, MA. She received a certificate in Bank Marketing from the American Bankers Association, participated in the North Central MA Chamber of Commerce Community Leadership Institute, and the Emerging Leadership LAUNCH program with Fidelity Bank and Nichols College.


Her lengthy volunteer experience includes work with the Boston Women’s Leaders Organization, board membership with New England Financial Marketing Association (NEFMA), Marketing Strategic Planning committee with the Greater Gardner Chamber of Commerce, Women’s Leadership Connection Board with the North Central MA Chamber of Commerce, Community Care Crew Chair and Heart Club Co-Chair at Fidelity Bank, and the United Way.

Susan’s full bio can be found on our website.

Press Release: State Invests in MassDEP Study to Ensure Safe Drinking Water from Private Wells

FY2025 State Budget Includes $100,000 for MassDEP, an Important Step Towards a Statewide Private Wells Program

Contact for RCAP Solutions: Maegen McCaffrey, RCAP Solutions, Inc., Phone: 978-630-6714; Email: mmccaffrey@rcapsolutions.org

Contact for The Health Foundation of Central Massachusetts: Greg Turner, Ball Consulting Group, LLC, Phone: 617-243-9950; Email: greg@ballcg.com

With the FY2025 state budget, which was signed by Gov. Maura Healey on July 29, the Massachusetts Department of Environmental Protection (MassDEP) will finally have dedicated funding to explore how best to ensure safe drinking water from private wells. The agency will receive $100,000 to conduct a study and make recommendations for a statewide program to ensure that drinking water from private wells is safe to consume. This study represents an important step forward in developing a statewide drinking water program for private wells to ensure that all Massachusetts residents have access to safe water.

Currently, many Massachusetts residents who rely on private wells are consuming water that may be unsafe. Over 500,000 people throughout the Commonwealth rely on these wells, yet there are no statewide regulations to ensure private well water is safe from harmful contaminants such as PFAS, arsenic, radon, uranium, and more. In contrast, public water systems are subject to state and federal regulations and are routinely monitored. As written in the budget, MassDEP will submit a report detailing its findings to the Joint Committee on Environment and Natural Resources as well as the House and Senate Committees on Ways and Means by Jan. 1, 2025.

The funding was made available through a budget amendment filed by Sen. Jamie Eldridge of the Middlesex and Worcester District. In the House, Rep. Meghan Kilcoyne (12th Worcester District), Rep. Smitty Pignatelli (3rd Berkshire District), and Rep. Dan Sena (37th Middlesex District) have been leading champions of safe drinking water for residents relying on private wells.

“I am grateful to RCAP Solutions and The Health Foundation of Central Massachusetts for leading the effort over the past two years to protect the drinking water of hundreds of thousands of residents across Massachusetts who live in rural communities,” said Sen. Eldridge. “I was pleased to secure funding in the fiscal year 2025 budget for MassDEP to study state regulation of private wells, which is a key step toward passing the comprehensive legislation.”

“Safe drinking water is something many of us take for granted, yet the reality is that nearly half a million Massachusetts residents rely on unregulated drinking water from private wells that could be contaminated and potentially cause negative health impacts,” said Amie Shei, PhD, President & CEO of The Health Foundation of Central Massachusetts. “This funding is an important investment toward ensuring that all Massachusetts residents have access to safe drinking water, regardless of where they live.”

“Ensuring the safety and health of our homeowners throughout the Commonwealth is vital,” added Brian D. Scales, President & CEO of RCAP Solutions. “This state-funded initiative to study private wells is a crucial step toward establishing comprehensive statewide regulations for drinking water. Clean, safe water should be a fundamental right for every homeowner.”

RCAP Solutions and The Health Foundation of Central Massachusetts are working together to improve access to safe drinking water for private well owners. From 2020 to 2022, the Private Well Program to Protect Public Health, which has received nearly $1.5 million in grant funding from The Health Foundation, has conducted over 500 water quality tests across several Massachusetts towns and found that approximately 32% of wells had levels of contaminants exceeding state health standards and/or suggesting potential health risks.

The Coalition for Safe Drinking Water was subsequently launched to engage a wide range of stakeholders in working together to ensure safe drinking water for all Massachusetts residents. The Coalition’s efforts have been instrumental in raising awareness and garnering support for this critical initiative, which has the potential to significantly improve the health and well-being of communities across the Commonwealth.

For more information about this legislation, our private well programming, and the Coalition for Safe Drinking Water, please visit: www.whatsinyourwellwater.org

About RCAP Solutions: RCAP Solutions is an integrated community development corporation working with a multi-faceted suite of services in communities throughout the northeastern part of the U.S. and the Caribbean. Established in 1969 (as Rural Housing Improvement), RCAP Solutions has supported the power and potential of communities for over half a century as strategists of community-wide well-being. Our mission is to foster personal and public self-reliance and improve the quality of life for individuals, families, and the communities in which they live. For more information, visit: www.rcapsolutions.org

About The Health Foundation of Central Massachusetts: The Health Foundation of Central Massachusetts is dedicated to improving the health of those who live or work in Central Massachusetts, with particular emphasis on vulnerable populations and unmet needs. Through its unique and impactful approach to grantmaking, The Health Foundation supports community-identified health issues, with health defined broadly to include social determinants of health and with a focus on promoting health equity. As a health conversion foundation launched in 1999 following the sale of the not-for-profit HMO Central Massachusetts Health Care Inc., The Health Foundation’s grants have totaled over $57 million to more than 230 unique organizations over its history. For more information, visit: www.thfcm.org

RCAP Solutions Partnering with USDA Rural Development to Help Very-Low-Income, Rural Homeowners with Funding to Repair, Improve, and Modernize Their Houses

Full Press Release

RCAP Solutions and the U.S. Department of Agriculture Rural Development (Southern New England Region) are proud to announce a partnership between our two agencies in helping very-low-income, rural homeowners with funding to repair, improve, and modernize their houses.

The USDA’s Section 504 Home Repair Program provides funding in the form of a 1% fixed-interest loan up to $40,000 to complete single-family home repairs or to remove health and safety hazards. In addition, applicants 62 years of age or older are eligible for a $10,000 grant. The loan and grant may be combined for up to $50,000 in assistance. In order to quality for assistance, the family must be very-low-income and live in an eligible rural area. You can visit the USDA Income and Property Eligibility website for complete details.

RCAP Solutions will be acting as a “loan packager” on behalf of USDA Rural Development and eligible homeowners; performing credit checks for applicants, providing guidance on bids and repairs that need to be made, and ensuring all documents listed in the application checklist are submitted.

USDA Rural Development’s Single Family Home Repair Loans and Grants are a perfect complement to RCAP Solutions’ Home Modification Loan Program (HMLP), which provides funding to homeowners to make accessibility changes to keep themselves or a family member with a disability or mobility impairment living comfortably in their own home. Loans are 0% interest and can range from $1,000 to $50,000.

RCAP Solutions has been administering HMLP since 2000 in collaboration with the Massachusetts Rehabilitation Commission (MRC) and the Community Economic Development Assistance Corporation (CEDAC). The program has generous income guidelines and allows for accessibility renovations based on the household member’s medical need. HMLP can benefit anyone in the house who has a disability or mobility impairment; the homeowner themself, their child, or an elderly family member. Possible home modifications can include ramps, stair lifts, walk-in bathtubs, and much more.

RCAP Solutions has a long-standing relationship with numerous federal and state branches of the USDA. The department is one of RCAP Solutions primary partners and funders directly involved in the implementation of our Community & Environmental Resources programs.

RCAP Solutions Hosts “Seminar for Advancing Renter Knowledge” Event Aimed at Helping Section 8 Housing Choice Voucher Participants to Become Rent Ready!

In June 2024, RCAP Solutions hosted an educational event geared towards empowering Section 8 Housing Choice Voucher Participants to stand out in their search for rental opportunities!

We sincerely appreciate everyone who participated in this interactive seminar – both in-person and virtually! 

We were honored to be joined by guest speakers including; a trusted landlord from Kensington Management LLC, legal service representatives from Community Legal Aid who covered Fair Housing Laws, and an RCAP Solutions Housing Quality Standards Inspector. In addition, we sincerely thank our friends from the MassHire Central Career Center and sponsors/representatives from the Massachusetts Executive Office of Housing & Livable Communities (EOHLC) who were in attendance!

For more information about our Workforce Development services, visit: www.rcapsolutions.org/economic-opportunities/

Watch the recording below:

Habib and Nozhat, residents of Shrewsbury, Massachusetts, decided to participate in the Home Modification Loan Program (HMLP) to make their house more accessible for their sons – Danial and Mahan – who were both diagnosed with the rare Juvenile Tay-Sachs disease when they were just toddlers.

Safely transporting their sons in-and-out of their beds and the house proved to be a challenge for the couple, who had many doctors’ appointments to attend – and the boys lacked their own separate, accessible living area.

HMLP provided funds for an addition to the home which consisted of an accessible bedroom, accessible bathroom, and ceiling lift.

Tragically, Mahan passed away before construction on the project was complete, but his legacy lives on with his parents, his older brother, and the many other lives he touched.

RCAP Solutions’ 2023 Impact Report – Paving the Path Forward!

In 2023, RCAP Solutions continued to gain momentum as we shifted our focus from the pandemic and began to strategically plan for the next phase of our organization. Navigating the dynamic landscapes of our service industry, it is essential to assess our current position and anticipate our future direction. View our 2023 Impact Report to learn more about last year’s accomplishments and check out stories from the people we serve!

Amid programmatic expansion, staff growth, and new partnership opportunities, it was ideal to prioritize strategic planning initiatives and envision the future of RCAP Solutions. Our enthusiastic board of directors collaborated closely with an engaged management team to address internal and external challenges, successes, and opportunities, positioning our organization for continued success.

We thank our partners and continued supporters and invite you to join us as we pursue a collective vision of a world made up of strong and resilient communities and individuals, confident in their potential and with ownership of their success.

We look forward to a productive 2024 as we remain steadfast in our commitment to fulfilling our mission: To foster personal and public self-reliance and improve the quality of life for individuals, families, and the communities in which they live.

Synergy Spotlight: Meet Juan Campos Collazo, Community Specialist

Juan Campos Callazo has been with RCAP Solutions since 2002, making him one of the most senior employees at the organization. But it’s not just Juan’s seniority that makes him an extremely valuable addition to our Community & Environmental Resources division; it’s his unyielding dedication to serving rural communities in Puerto Rico and the U.S. Virgin Islands – steadfast, for over 22 years.

Before joining RCAP Solutions, Juan worked in the Drinking Water Program at the Puerto Rico Department of Health for 14 years. As a former employee of the Department of Health, Juan developed many lasting relationships with rural communities and their drinking water systems’ staff, which carried over when he joined RCAP Solutions.

Ever since he was young, Juan knew he wanted to be involved in the engineering field and he wanted to help others, therefore he decided to pursue civil engineering. He holds a Bachelor’s Degree in Civil Engineering with a concentration in water resources from the Polytechnic University of Puerto Rico. In addition, Juan is a certified drinking water and wastewater operator, and is a member of the College of Engineers and Surveyors of Puerto Rico.

Juan truly finds fulfilment from his work, mainly because he is able to make a difference for people and their communities, ensuring they have safe drinking water and sanitary wastewater disposal. He noted, “I care first about people, which is why I decided to become an engineer and make a difference. I consider myself as an instrument to improve the quality of life of other people and feel that I am fulfilling my life too at another level. For me, respect and responsibility are important values and my performance as a professional and as a human being is based on both.”

Juan’s contributions were noted by Josefa Torres-Olivo, Regional Director (PR/USVI), who said, “Juan is a great human being that I have known since university. He is a person who transmits and gives serenity, he is calm but with a lot of commitment and dedication as technical assistance provider to rural communities, as well as a deacon of the church. It is an honor to know and work with Juan for so many years.”

Juan truly took his commitment to the next level when he became ordained as a Deacon in December 2023. This process, which took 4 years of studious work to complete, began when he was nominated by his parish that he is so deeply involved with.

This accomplishment changed Juan’s life. He stated, “Being a Deacon of the Catholic Church is first a great blessing, and a great responsibility too. I now serve the church through service to people with baptisms, funerals, visits to the elderly and sick people, Celebration of the Liturgy, and assisting the Priest at Mass. It has changed my life in all aspects, has made me more aware of the presence of God, how my family has contributed to this process, how the community with their prayers has given me the strength to complete the ordination, I’m more sensitive to the needs of others, and I have learned to be more patient and tolerant with others and myself.”

Whether it is through his work at RCAP Solutions or at his church, Juan is a person that people look to for guidance and support, and he is happy to give it.

Mark Johnson, Director of Community & Environmental Resources, added, “Juan’s positive attitude and infectious smile is immediately apparent to anyone in his presence. His concern for fellow employees and the communities he has been serving for decades is remarkable. He listens with intent, one of the many skills that makes him a successful technical assistance provider. Juan is a valuable member of the RCAP Solutions team, a trusted member of the community, and a leader by example.”

Fun Facts About Juan:

  • Hometown: Ponce, Puerto Rico
  • Favorite Book: Chicken Soup for the Soul by Jack Canfield, Mark Victor Hansen, and Amy Newmark
  • Favorite Movie: Ladyhawke directed by Richard Donner
  • Favorite Sports Teams: New York Yankees, Boston Celtics, Leones de Ponce (baseball & basketball)
  • Favorite Song: Can’t Fight This Feeling by REO Speedwagon
  • Historical Figure he’d Like to Meet: Jesus Christ
  • Places He’d Like to Travel to: France, Spain, and Italy

Julie Carroll, RCAP Solutions Board Member

Julie Carroll is a human resources and operations professional with more than 25 years of experience in diverse business environments. She joined the RCAP Solutions Board in July of 2022.

Her portfolio includes proven achievements in business operations management, risk management, employee relations, training, and development. She is a self-starter; dependable, highly motivated and a thorough performer with a demonstrated ability to work with all levels of management to design, develop and implement strategies to improve business and employee performance, and can effectively inspire others to achieve individual and corporate goals. Julie is also a Real Estate Sales Agent with Keller Williams Realty, Inc. and brings community development experience as a former planning board member for the town of Boxborough, MA.

Julie began her career in the areas of finance and operations. Working in an entrepreneurial small business environment for a family-owned company, she found herself moving into a human resources role, bringing the organization together working with benefits, employee handbooks and enjoyed supporting the employees. “I felt challenged in that arena,” she noted. “I could hone my skills in that area and used strategy to focus on the employee experience. As a result, my career evolved, and I went on to own and operate a small HR outsourcing company for several years.”

Julie received her AAS in Liberal Studies at Middlesex Community College in Bedford, MA, and a Professional Human Resources (PHR) certification from the Society of Human Resource Management (SHRM) in Alexandria, VA. She brings a wide range of specialties in operations, HR implementation, employer and employee regulations, small business operations and employee engagement to her role as board member.

When asked what she is passionate about, Julie responded “I find that what I’m enthusiastic about has evolved.” She continued “I really enjoy creating experiences with friends and family. I enjoy being outdoors, doing things like gardening, kayaking, and boating in summer, snowshoeing, and snowmobiling in winter. I really appreciate being outdoors. My passion is in creating a fuller life as I mature. I want to have experiences with my family and grandchildren.”

Julie has found that it is important to achieve a work-life balance and be there for both family and work. “My greatest accomplishment is my family,” she noted. “The resilience I have experienced with my mom getting Multiple Sclerosis and taking care of her, along with the loss of my brother, my personal triumph is in raising my family. I was able to achieve much of my growth in my career without needing a big educational base to launch from. I feel immensely proud of my achievements.”

Julie was attracted to becoming involved at RCAP Solutions because of the housing programs, which she believes are essential for success. “Personally, I saw my mom go back into the workforce after not working for many years,” she commented. “Seeing how RCAP provides housing services is paramount to resetting someone in a difficult position. Empowering people beyond just providing vouchers was intriguing to me, I felt I could relate and have good insight.”

Julie went on to say “RCAP’s mission of improving the quality of life for individuals, giving them what they need are tools for success.” She stated, “I am very big on accountability, and I believe that ownership of that success and vision, and ownership of your actions is a good balance with self-reliance and self-sufficiency. The financial literacy and first-time homebuyer workshops and other housing services provide the benefit of giving, and seeing the ripple effects it can create for people, really relates to my core values.”

Julie noted that her skills and expertise complement RCAP’s mission. “My mindset aligns with the board’s work, strategic planning, creating success, evaluating overall performance is very parallel with HR. I can relate to what you are doing, being able to add to that strategic insight and HR, both sides are human capital. Helping people solve a problem and see success.” When asked about her experience volunteering on RCAP Solutions’ board, she observed “RCAP is open, inviting, educational, and what we are doing is huge. It’s not an intimidating environment and without any background, someone can come in and sit comfortably on the board and be able to provide their skills and benefit the organization.”

Julie has been involved in RCAP’s recent strategic planning process and has enjoyed seeing that come to fruition. “It was much needed,” she noted. “I have spent a lot of time with entrepreneurs, telling businesses that they needed to re-strategize, work on goals, and focus on expectations and communications styles. Being a part of this process and hearing feedback from employees and partners has been beneficial. Strategic planning is a monumental rock, and for any organization, it’s like pushing it up a hill. I feel like I can continue to contribute to this area as it is similar to what I do as a consultant, and I can support the organization in that capacity. As we continue and finalize this process, that is something that we will all be enormously proud of.”

Julie’s full bio can be found on our website.

Solid Waste Case Study: Challenges with Illegal Dumping Elimination in the Community of Santa Rita in Guánica, Puerto Rico

Written By: Edwin Vázquez-Asencio, Sustainable Materials Management Specialist

BACKGROUND: This community was referred by the municipality a year before the grant period. The community has had a problem with illegal dumping and improper management of debris and waste, even when the municipality has services for debris collection and curbside for waste. Three areas were commonly used as illegal dumping sites. The largest impacted area is a 0.6-mile dirt road, with debris on both sides of the path that has been used for illegal dumping for more than 4 decades according to RCAP Technical Assistant Provider (TAP) evaluation.

THE CHALLENGE: The place is used for illegal dumping by small contractors, community residents and others. Bulky items such as furniture, mattress, home appliances, auto parts, e-waste, construction and demolition debris (C&D), vegetative materials, domestic waste, and animal carcasses are commonly dumped on this site. Motor oils, refrigerator fluids, paints, acrylic roof sealers have been found or are part of the materials in the site. Many of them are possible sources of Volatile Organic Compounds (VOC’s), (hydrofluorocarbons) and heavy metals as well as other materials with constituents likely to contain PFAS, lead, and other regulated contaminants.

Vectors of diseases like the “Flesh Fly” (members of the subfamily Sarcophagidae), mosquitoes, cockroaches, rodents, mongoose (Herpestes auropuctatus – principal carrier of rabies in Puerto Rico), feral animals and community pets are commonly found in the area, creating a public health concern. In the rainy season the ditch behind the dumping site receives the runoff from the site and guides it to the community and the farms nearby. Many wells are in the area for agricultural purposes and drinking water that could be susceptible to any contamination from the dumping activities. The place is on the borderline of two municipalities and the road is not well defined as public or private property, creating additional challenges for investing in restoration by any of the municipal entities. The TAP presented the case to USDA looking for options for the community.

THE APPROACH & SOLUTION: An assessment was performed, and the results presented to the community and other stakeholders like the municipality, the PR Department of Natural and Environmental Resources, the PR Police Department, Public Works, and others.

The TAP presented the following plan of five steps to address the problem for short term, medium, and long-term results.

  1. Education and awareness of the community and establish a working group.
  2. Clean up to remove all dumped materials and dispose of them correctly and collect data about the materials removed for developing a long-term action plan.
  3. Add value, changing the appearance and promote the use of the area by the community as a walking place or other recreational activities.
  4. Maintenance plan to establish an adoption plan of the area and law enforcement support to reduce illegal dumping activities.
  5. Empower the community to develop activities that keep the area clean, organized, and build their capacity to address the situation and get financial support.

In the presentation for all the stakeholders and working group, the TAP covered important topics that included: PFAS, E-waste, Volatile Organic Compounds, Household Hazardous Waste and Vectors of diseases among other related information to create awareness of the problem and to validate and justify immediate action by the stakeholder group.

THE IMPACT: The community leaders are engaging in the remediation of the area used for illegal dumping for decades. The municipality and other stakeholders received technical instruction about the proper management of the area, and information about the problems associated with this situation including constituent materials and public health concerns that need attention. The community is receiving the skills and guidance to address the problem in conjunction with the stakeholders. This is an ongoing project in which the key stakeholders such as the Puerto Rico Department of Natural and Environmental Resources, the PR Police Bureau, the Municipality of Guánica and other are looking for alternatives with RCAP Solutions to help the community and eliminate this illegal dumping site. RCAP discussed the project with the local USDA Staff and Washington representatives to help these disadvantaged people and will continue the process to identify resources to tackle the problem with them. RCAP believes in community empowerment, capacity building, and sustainable management of their resources. These foundations complement RCAP’s technical support and lead the community to a better future and the solution of a problem they have been facing for decades. We are here for them!

RCAP Solutions Hosts “Lunch with Legislators” Event with Central Massachusetts Delegation + Briefing with USDA Rural Development

On March 8, 2024, we were delighted to have “Lunch with Legislators” at our headquarters office! During this interactive briefing with the Central Massachusetts delegation, we detailed the positive impact of our housing, community, and environmental programs.

We were honored to be joined by so many legislators, legislative staff, and local government officials to engage in a conversation about the issues facing families throughout Central Massachusetts and talk about how RCAP Solutions helps.

The event was graciously sponsored by the office of Representative David LeBoeuf and featured special guests Scott Soares, State Director (MA/CT/RI) at USDA Rural Development, as well as LaToya, a hardworking participant enrolled in both our Family Self-Sufficiency (FSS) and Supporting Neighborhood Opportunity in Massachusetts (SNO Mass) programs!

Watch the recording here!

On March 6, 2024, we were thrilled to be joined by USDA Rural Development (Southern New England Region) for a working lunch and meeting at our Worcester headquarters office!

We discussed our housing programs available to individuals and families in Central Massachusetts and learned more about the USDA’s housing, lending, and grant programs – with the goal of intertwining these services and increasing awareness of these opportunities throughout the communities we serve.

Special thank you to our incredible program staff, as well as USDA Holden, MA Area Office Director, Lyndon Nichols, and USDA Rural Housing Service staff members Jacob Sargent, Crystal Howe, and Jim Lavin for joining us!

Synergy Spotlight: Meet Jahaira Gonzalez, Deputy Director of Financial Services

Jahaira Gonzalez is a shining example of a successful, career-driven professional who shattered through the glass ceiling. Her extreme passion for the community in which she lives, as well as her desire to learn, can be traced back to when she was just a child.

Born in Puerto Rico, Jahaira moved to Worcester, Massachusetts when she was in kindergarten and immediately started English as a Second Language (ESL) classes. However, Jahaira’s grandmother, who raised her, encouraged her to only speak Spanish at home so that she would never forget it – and rightfully so – as her bilingual abilities have positioned her to excel throughout her career.

During high school, Jahaira began her first job as a summer camp counselor, part of a program for children at Assumption University in Worcester – the city in which she’s resided for most of her life. Not long after, Jahaira became employed at UMass Memorial Medical Center, where she initially started as an intern doing patient registration. Jahaira began rising through the ranks (something she would also later do at RCAP Solutions); she was quickly brought onboard as a temporary employee and subsequently hired to work in the hospital’s center for spine health.

Jahaira’s next venture led her to a local law firm, where she worked as a receptionist and interpreter for several years. After making an impression at the law firm, Jahaira was approached by the owner of an interpreting services company with a job offer to oversee the company’s 45 interpreters, who provided services to courthouses, hospitals, insurance adjusters, and more.

Although she was excelling, Jahaira found herself in a tough situation after being let go. A friend referred her to RCAP Solutions and informed her that they have programs that could assist with rent payments. However, instead of receiving financial assistance from RCAP Solutions, she received a job.

In 2013, Jahaira was hired by RCAP Solutions as Administrative Assistant to the President & CEO at the time, Karen A. Koller. Shortly after, the organization needed someone to take over duties at the front desk, and thus Jahaira transferred into the role. During her time at the front desk, Jahaira learned the ins-and-outs of the many various housing programs which RCAP Solutions administers, including our voucher programs and the Residential Assistance for Families in Transition (RAFT) program.

After approximately 2 years, a RAFT Specialist position became available – Jahaira applied, and got the job. Originally, the RAFT team consisted of approximately 3 staff members, including Jahaira, and the program was overseen by Bill Minkle, RCAP Solutions’ Executive Vice President at the time. During 2020, the COVID-19 pandemic and the resulting financial pressure put on families caused RAFT applications to skyrocket. The team quadrupled in size and Jahaira played a pivotal role in ensuring the success of the program alongside Bill.

In August 2020, Bill Minkle tragically passed away. His death rocked the RCAP Solutions staff and the greater Central Massachusetts community as a whole. Jahaira, who attributed Bill to many of her successes within the organization, lost a mentor.

The following month, Jahaira stepped into the role of Deputy Director of Financial Services – approximately 7 years after first joining RCAP Solutions as an administrative assistant and in the front desk role.

Working closely with the Director of Housing Counseling & Financial Services, Jahaira oversees the RAFT program, the HomeBASE program, and the Secure Jobs program. She also manages several staff members and when things get busy, she often reclaims her former duties as RAFT Specialist; processing applications and paperwork herself.

Jahaira attributes her success to the fact that she’s been in the same situation as many of the families we serve, describing the struggles during the early days of her career, “I know what the clients go through. I had no vehicle, so I had to improvise. I had to take the bus or walk with my daughter who at that time was just a baby, it was hard. Striving to meet your goals can be difficult, but with determination and perseverance you can achieve success.”

Jahaira’s contributions were noted by Josh Bedarian, Chief Housing & Compliance Officer, who said, “Jahaira embodies what commitment means in every sense of the word. Jahaira began her career at RCAP Solutions as a receptionist and through her tireless effort and commitment to the mission, vision, and values that RCAP Solutions holds dear, she has elevated herself to the position of Deputy Director of Financial Services. I cannot say enough about how proud I am of the work Jahaira has done for our clients, for herself, and most important of all, for her family. Jahaira’s passion and commitment to her work cannot be understated.”

In her role, Jahaira has become a strong mentor, encouraging her team to take advantage of the benefits that RCAP Solutions offers, including our many education and training offerings. She is a committed advocate and promotes the many opportunities for advancement within the organization.

Lovette Chislom, Director of Housing Counseling & Financial Services, concluded, “I’ve had the privilege of knowing Jahaira over the course of the last 11 years as she worked tirelessly to climb the RCAP Solutions ladder of success and have had the distinct honor of working with her as the Deputy Director of Financial Services for the last 3+ years. Jahaira stepped into this leadership role with professionalism, grace, and dignity. Jahaira goes above and beyond to assist staff and management no matter the ask. She is dedicated to providing guidance and continued encouragement to the staff. Jahaira is always striving for ways to improve processes while working diligently to elevate her managerial skills. She is held in high esteem by staff, colleagues, and management. Jahaira continues to strive for greatness in every aspect of her life. I am truly honored to work with Jahaira and look forward to many more years.”

Fun Facts About Jahaira:

  • Hometown: Worcester, Massachusetts
  • Favorite Book: Then She Was Gone by Lisa Jewell
  • Favorite Movie: The Notebook directed by Nick Cassavetes
  • Favorite Sports Team: Boston Celtics
  • Favorite Musicians: Goldford (LA-based pop/rock singer-songwriter) and JP Cooper (soul/alternative rock singer-songwriter)
  • Historical Figures She’d Like to Meet: Rosa Parks (African-American activist in the civil rights movement) and Martin Luther King Jr. (African-American minister and activist in the civil rights movement)
  • Places She’d Like to Travel to: Spain, Italy, and Greece

Check Out This Video (ft. Jahaira) About the Residential Assistance for Families in Transition (RAFT) Program!

Media Contact: Maegen McCaffrey, Vice President of Communications, RCAP Solutions, Phone: 978.630.6714; Email: mmccaffrey@rcapsolutions.org

RCAP Solutions is pleased to announce that the organization has been selected as a host for the first cohort of Economic Recovery Corps Fellows, headed by the International Economic Development Council (IEDC).

The Economic Recovery Corps (ERC) Fellowship program aims to build capacity in economically distressed areas across the U.S. while cultivating the next generation of economic development leaders. The program connects 65 host sites nationwide with diverse practitioners and leaders with the passion, skills, and vision to create new ways of performing economic development. The ERC Fellowship was launched in 2023 through a $30 million cooperative agreement with the U.S. Department of Commerce’s Economic Development Administration (EDA). It is led by the International Economic Development Council and supported by six other national economic development organizations.

Each project across the United States receives a dedicated fellow, who is fully funded for 2.5 years from the ERC program, serving as a field catalyst to enhance, strengthen, and coordinate relationships and local efforts alongside the host communities. RCAP Solutions was matched with Elyse Oliver, who brings a wealth of education, experience, and passion to help the organization and local stakeholders on the “Community Engagement to Guide Ecosystem Development” project.

“We are excited to begin work with Economic Recovery Corp fellow, Elyse Oliver, and engage in community-led economic development planning and stakeholder engagement in rural communities,” expressed Jenna Day, Director of Development at RCAP Solutions. “This is an exciting opportunity to partner with IEDC and EDA to impact sustainable infrastructure planning and we are looking forward to what the next 30 months will mean to growing local capacity for development.”

This community engagement project, led by RCAP Solutions, will address challenges faced by disadvantaged communities in Franklin County, Massachusetts, Maine and Vermont regarding infrastructure development and economic sustainability. The project aims to shift the narrative in rural communities, identifying opportunities for local capacity growth, fostering thriving small businesses, and promoting sustainable economic development. Ms. Oliver will play a pivotal role in community interaction, research of rural ecosystems, and infrastructure requirements. She will conduct extensive outreach and utilize online surveys and tools to validate identified needs. The goal is to communicate findings, gain insights, and identify catalysts for a regional action plan that will support resource planning for small rural communities seeking to cultivate sustainable economies.

“ERC is more than a fellowship; it is a testament to the power of collaboration and strategic partnerships deeply needed to produce lasting social and economic impact. By joining forces with national partners, host organizations, funders, and practitioners eager for new models and practices, ERC will build capacity in places of need while supporting the next generation of economic development leaders, all while driving more equitable economic outcomes,” said Nathan Ohle, President & CEO of IEDC. “By investing in capacity building and leadership development, facilitating knowledge sharing and partnerships, the ERC program will set the stage for the future of economic development and a new age of collaboration in the economic development field.”

RCAP Solutions was chosen from over 500 applications to be among the 65 host sites selected to receive help in advancing this project, which is critical to the economic recovery of our community. ERC projects represent the interconnectedness between economic development and the pressing needs in communities of all sizes, including workforce development, entrepreneurial ecosystem building, housing, childcare, climate resiliency, broadband, and access to capital.

“I’m excited about forming deep relationships with residents and town representatives,” commented Elyse Oliver, RCAP Fellow. “I look forward to demonstrating how community engagement can and should occur – as a central, guiding activity for pivotal planning efforts.”

For more information on how your community might benefit from RCAP Solutions’ “Community Engagement to Guide Ecosystem Development” project, please contact Madison Wellman at mwellman@rcapsolutions.org, call: (774) 239-9783, or visit: www.rcapsolutions.org/economic-development.

For more information about the Economic Recovery Corps program, please visit: economicrecoverycorps.org.

About RCAP Solutions, Inc.
RCAP Solutions is the go-to resource of sustained success for communities throughout the northeastern part of the U.S. and the Caribbean. Established in 1969 (as Rural Housing Improvement), RCAP Solutions has supported the power and potential of communities for over half a century as strategists of community-wide well-being. Our mission is to foster personal and public self-reliance and improve the quality of life for individuals, families, and the communities in which they live. For more information, please visit www.rcapsolutions.org.

About IEDC
The International Economic Development Council (IEDC) is a non-profit, non-partisan membership organization serving economic developers. With more than 4,300 members, IEDC is the largest organization of its kind. Economic developers promote economic well-being and quality of life for their communities by creating, retaining, and expanding jobs that facilitate growth, enhance wealth and provide a stable tax base. From public to private, rural to urban, and local to international, IEDC’s members engage in the full range of economic development practices. Given the breadth of economic development work, our members are employed in various settings, including local, state, provincial, and federal governments, public-private partnerships, chambers of commerce, universities, and a variety of other institutions. When we succeed, our members create high-quality jobs, develop vibrant communities, and improve the quality of life in their regions. Learn more at iedconline.org.

About the U.S. Economic Development Administration
The mission of the U.S. Economic Development Administration (EDA) is to lead the federal economic development agenda by promoting competitiveness and preparing the nation’s regions for growth and success in the worldwide economy. An agency within the U.S. Department of Commerce, EDA invests in communities and supports regional collaboration in order to create jobs for U.S. workers, promote American innovation, and accelerate long-term sustainable economic growth. Learn more at www.eda.gov.

RCAP Solutions Team in Maine Delivers Lead Service Line Inventory Trainings

Written By: Jamie Bowden, Community Specialist

In November 2023, the RCAP Solutions team delivered three separate training courses across the state of Maine on the latest updates and regulation revisions to the Lead and Copper Rule. The trainings included information about the emerging lead service line inventory and replacement program with a looming deadline of October 16, 2024. The sessions were held in Biddeford, Bangor, and Houlton with over 70 different operators, board members, utility employees, schools, and daycares in attendance.

These trainings included an exercise to help participants identify changes with the lead and copper rule revisions, which include a re-visioned system for sample sites, changes in action level/ trigger levels for lead and copper, as well as changes to the notifications and timeframes in which they must be reported when an exceedance or violation occurs.

The lineup focused on the lead service line inventory/replacement planning in which attendees were asked their system size and shown the necessary steps to complete inventories with the associated spreadsheets, as well as with the assistance of a GIS (Geographic Information System) mapping. Participants left with a better understanding of how the new changes will affect their utilities and how to implement the recent updates.

A grant from the U.S. Environmental Protection Agency (EPA) provided funding for these trainings. RCAP Solutions would like to thank the Maine Drinking Water Program for their assistance with delivering these vital trainings, as well as Maine Water Company, Eastern Maine Community College, and the Houlton Lodge of Elks for allowing us to host these trainings at their facilities.

‘Twas Mid December at RCAP Solutions…

‘Twas Mid-December and all through the skies,
RCAP teams with care and wise.
In every office, staff worked with glee,
Offering essential aid, as busy as can be.

The needy many, deserving of cheer,
In this season of giving, their hopes draw near.
For when the demand rises, so great and so clear,
RCAP’s dedication shines, year after year.

In our Housing Consumer Education Center,
We make sure every client has a supportive mentor,
To assist in all aspects of home ownership and leasing,
In case you should see a problem increasing,
If a concern should arise, there’s lending or training,
Should you find your bank account suddenly draining.

With Subsidized Housing, we help pay the rent,
Offering programs for both landlord and tenant.
Everyone deserves a safe home and a bed,
Where each family member can rest their head.
We can also assist with housing mobility,
And case management for economic stability.

Our Housing for Seniors and the Mobility Impaired,
Offers features and services that can’t be compared.
Our professional staff is supportive and giving,
With countless services for independent living.
For those who reside in RCAP’s great care,
Our teams will provide for ALL who live there.

Our Environmental Crew work with communities to ensure,
The water that pours from the tap is pure.
From Maine to Pennsylvania, we offer technical assistance,
For those in rural regions, we’ll travel the distance.
Whether it’s wastewater, mapping, training, and more,
We’ll assess your infrastructure, and help settle the score.

The Caribbean Team helps the islands with pollution,
Teaching about recycling, and solid waste solutions.
We offer disaster planning, and prepare for the future,
Should climate change impact your region and need suture.
Financial assistance for septic or well repair,
We’re here for our communities, never despair!

Here in Massachusetts, we’re Advocating for Change,
For private well homeowners, who may need a range,
Of regulations for education, testing, and support,
Should their water tests come up short,
And need repair to keep families in good health,
For every resident, across the Commonwealth.

Our Administrative Staff provides support to our programs,
IT keeps us online, and safely protected from scams.
Finance cuts checks and keeps the books in balance,
HR supports the organization, hiring people with talents.
Marketing ensures the public is in the know,
And Development guarantees that funding won’t slow.

In the Northeast our influence spreads, far and wide in stride,
In Puerto Rico and Virgin Islands, forever shall we reside.
Fostering community’s power, potential, a bond we unify,
In this commitment, our focus and unity lie.

Nurturing strength, resilience, and confidence, our gift to bestow,
Supporting individuals, families, communities, helping them grow.

Timothy Grinham, RCAP Solutions Board Member

Timothy Grinham, a Commercial Banking and Lending Specialist at S&P Global Market Intelligence, joined the RCAP Solutions Board of Directors in July of 2022.

Headquartered in New York City, S&P Global is a world-wide leader providing financial services information. Tim works in their Market Intelligence division, working with financial institutions under $5 Billion in Total Assets on workflow automation and commercial prospecting.

Tim has a professional background in technology, banking, lending, real estate, and brings over 20 years of experience in finance, investment, and sales management to his role on the board. He has extensive knowledge of working with federal funding sources, financing, managing customer accounts and portfolios, developing business opportunities, customer service, and training.

When asked what he likes to do with his free time, Tim responds, “For me, it’s all about family time. I spend as much time as possible with my wife and my two daughters and am excited to be coaching my daughters in soccer and basketball.” In his spare time, he enjoys reading, catching up on current events, banking news and the stock market.

Tim was drawn to the banking profession almost by accident. “When I graduated in 2002, I walked into a large recession due to 9/11,” he stated. “There was not much activity going on in the job market, so I stumbled into the mortgage industry. It was a good opportunity with rates dropping and I was able to get into refinancing existing debt. I began the first part of my career in the residential market and later became involved in commercial banking.”

He had always wanted to pursue a career in technology, and in his current position, he is able to draw from his previous experience working with banks, credit unions, and smaller institutions, providing them with technological solutions for their information service needs.

Tim received his BA in Business Management from Johnson State College in Johnson, VT. His volunteer experience includes board membership with Worcester Community Housing Resources, the Town of Paxton Capital Improvements Committee, and as a mentor for SBA workshops and business incubation companies in and around MA.

When asked what Tim feels his greatest professional achievement is, he mentioned the impact that banking and commercial lending can have in the community. “We moved to the Worcester area in 2014,” he stated. “I was very excited to start a position lending with a bank located in downtown Worcester. Over the course of the next several years, I was able to be a part of the Worcester economy during a growth period. I take a lot of pride when traveling through Worcester and seeing the businesses that I worked with throughout my career and knowing that I had a small part in the positive impact on the area. I find it extremely rewarding to drive around the city with my family and say, ‘I worked on that building, or I or helped to finance those renovations.’”

He went on to say, “What I miss most about banking is the positive involvement in the community, which is what drew me to RCAP Solutions. I want to support the work the organization does in both the urban and rural areas of the region.”

Tim believes “it’s critically important to serve both markets, especially in these times of economic uncertainty, when there are factors outside of our control.” He went on to say, “RCAP is a great organization to be involved in. Because of the range of programs, we have an opportunity to serve many communities and a diverse client base.

As a relatively new board member, Tim considers his time volunteering with RCAP to be a positive experience. “I’ve learned a lot about the services RCAP offers,” he states. “When I came to the organization, I was familiar with the housing and lending services. Now that I have really gotten involved, I’m extremely impressed with how much the organization and staff accomplishes.” He has enjoyed getting to know the board members and employees. “I think the staff is incredible,” he remarked. “They work hard and do an excellent job. I have really appreciated learning more about the teams and their programs.”

Tim looks forward to completing the year-long strategic planning process that the organization is undergoing. “I anticipate that once we’re implementing it, we will see the positive impact that it has on both the organization and the clients that we work with.” He concluded by saying “It’s just been a great experience, and I look forward to continuing to see the organization do great work.”

Tim’s full bio can be found on our website.

Synergy Spotlight: Meet Corey Stewart, Senior Accountant

Corey Stewart is one of the many young professionals making a significant impact on the dynamic and multi-faceted organization that is RCAP Solutions. Throughout his approximately 6 years in the professional accounting space, Corey has made tremendous strides in his career.

He has always had an interest in accounting, beginning in high school. His first accounting class was an introductory course during his junior year, which he had only originally taken to fill an elective. But Corey quickly learned accounting would be his forte, stating, “Accounting and everything just clicked so well, it came very naturally to me and realized that it was something I could see myself doing as a career.” He continued with accounting studies during his senior year of high school, where he helped tutor students in Ms. Rich’s finance class – the teacher whom he credits as being an important influence on him and his career path.

After graduating high school, Corey took the next step and applied to various colleges, eventually landing on Fitchburg State University, which he attended for one year. He then transferred to Johnson & Wales University in Providence, Rhode Island, earning his bachelor’s degree in accounting as part of the Class of 2017.

Simultaneously, while he was still in college, Corey worked at a tax firm – first as an assistant and eventually a tax accountant, where he managed tax returns, payroll, and bookkeeping. Shortly thereafter, Corey was hired by RCAP Solutions as a Staff Accountant and was quickly promoted to Senior Staff Accountant.

In early 2020, Corey made the decision to leave RCAP Solutions, citing the need to take a step-back and focus on his new family and building his own house (an impressive feat, which he eventually accomplished)! Corey became employed at a regional credit union, where he also made an impression – he received 2 promotions over the course of 3 years and earned the President’s Gold Standard of Excellence Award.

Although he was working for a new company, Corey kept in touch with his co-workers from RCAP Solutions. Corey thoroughly enjoyed working at the credit union, but when the opportunity arose for him to re-join the RCAP Solutions team, he leapt at the opportunity, explaining, “The mission statement and the work we do here has always spoke to me. My heart has always been with RCAP, even when I wasn’t here.” Corey officially re-joined RCAP Solutions in March 2023.

In his day-to-day role, Corey accounts for the money coming in and out of the organization. The finance department is a close-knit group of professionals, working to support employees, vendors, and our various programs, many of which have a significant cash-flow component to them.

In addition to the other finance team members, Corey works closely with our Property Management division – where he collaborates with the program directors and property managers to ensure the spending for our 11 affordable housing properties is on-pace, that expenses are accounted for, and that rent deposits are accurately collected. Corey is also involved with the distribution of RAFT (Residential Assistance for Families in Transition) Program funds, our flagship emergency financial assistance service which helps struggling individuals and families with their rent payments.

“I am very lucky, I love the work we do as an organization and the people that I am working alongside with are top-notch,” Corey concluded, “we have some incredible individuals that work here!”

Corey’s contributions were noted by Alyssa Glennon, Vice President & Chief Financial Officer, who said, “Corey is a dedicated and valued team member within the finance department and the organization. He cares about the work we do, and he is the definition of a team player. We are very lucky that Corey was able to re-join the team and bring his professionalism and positive attitude to our work every day. He is the type of employee that can see the big picture and always has our mission in mind. I look forward to watching Corey continue to grow and make a positive impact on RCAP Solutions with his expertise and leadership.”

Fun Facts About Corey:

  • Hometown: Templeton, Massachusetts
  • Favorite Book: Harry Potter and the Prisoner of Azkaban by J. K. Rowling
  • Favorite Movie: National Treasure directed by Jon Turteltaub
  • Favorite Sports Team: Boston Red Sox
  • Favorite Musician: Rob Thomas (lead singer of Matchbox Twenty)
  • Historical Figure He’d Like to Meet: Winston Churchill
  • Place He’d Like to Travel to: Tour of Northern Europe and back to Greece!

Amid Concerns Over Contaminants and Pending Legislation, The Health Foundation of Central Massachusetts Sponsors Survey by MassINC Polling Group

Media Contact: Greg Turner, Ball Consulting Group, LLC, Phone: 617-243-9950; Email: greg@ballcg.com

Topline

Crosstabs

A new public opinion survey released today by the MassINC Polling Group finds broad support among Massachusetts residents for strengthening drinking water protections for private wells to ensure safety and quality. The survey was sponsored by The Health Foundation of Central Massachusetts as part of its Private Well Program to Protect Public Health led by grantee RCAP Solutions.

More than 500,000 Massachusetts residents rely on private wells for their drinking water, yet, unlike with public water systems, these sources are not subject to any statewide regulations or testing requirements. With manmade and naturally occurring contaminants found in private well water across the state, this gap and higher risk of exposure has prompted growing concern and calls for legislative action.

According to the poll, 73% of Massachusetts residents think well water should be protected in the same way as other sources of drinking water. Nearly all of those polled agree that all Massachusetts residents should have access to safe drinking water (97%) and that state government should play a role in achieving that goal (92%). There was a clear majority supporting these statements, regardless of demographics or party affiliation.

The poll also found a worrisome gap in well water testing rates. Only 21% of well users had tested their water in the past year and another 21% were not sure when their water was last tested. Just over half (53%) of well users reported they had not paid anything for well testing or maintenance in the past year.

Other key findings from the survey:

  • Three-quarters (75%) support proposed legislation to enable the Massachusetts Department of Environmental Protection to develop statewide private well protections.
  • There was even stronger support (80%) when it was explained that the proposed legislation includes financial support for remediation of contamination for low-income homeowners with private wells.
  • A clear majority (57%) “strongly support” testing well water before a home is sold, and 72% of private well owners support such a policy to some extent (“strongly support” or “somewhat support”).

“The results of this poll demonstrate widespread support for improving access to safe drinking water and for developing greater protections and uniform testing standards for private well owners throughout the Commonwealth,” said Amie Shei, President and CEO of The Health Foundation of Central Massachusetts. “All Massachusetts residents should have access to safe drinking water regardless of where they live and whether they have access to public water systems or private wells.”

Many homeowners in Massachusetts are facing substantial costs over contamination found in their private wells, including water sources exposed to PFAS, synthetic substances known as “forever chemicals” because of their persistence and prevalence in the environment.

The poll results were unveiled today during a legislative briefing at the State House organized by The Health Foundation of Central Massachusetts, RCAP Solutions, and the Coalition for Safe Drinking Water which was launched as part of this project. The event highlighted pending legislation, An Act Promoting Drinking Water Quality for All (S.482/H.902), sponsored by Sen. Jamie Eldridge (D-Marlborough), Rep. Dan Sena (D-Acton) and Rep. Smitty Pignatelli (D-Lenox). The bill is scheduled for a public hearing before the Legislature’s Joint Committee on Environment and Natural Resources on Sept. 27.

The survey took a deep dive into general perceptions of public and well water quality. Majorities at least somewhat agree that they worry about whether their water is safe to drink  (61%) and that not everyone in Massachusetts has safe tap water (63%).

In an urban-rural breakdown of the data, those living in western Massachusetts – where private wells are more common – and in Suffolk County – home to the city of Boston and served by a public water supply – rated their water quality at home as “excellent” at higher rates than those living in other parts of the state. But those living in Massachusetts’ Gateway Cities – midsize urban areas served by public water and historically affected by socioeconomic challenges – reported their home tap water quality levels are lower than elsewhere.

The results are based on a survey of 1,013 Massachusetts residents by the MassINC Polling Group. Responses were collected via online survey Aug. 7-16, 2023, in English and Spanish.  Data was weighted to known and estimated population parameters on age, gender, race, party identification, education and geography. The credibility interval for the survey is +/- 3.4 percentage points, including the design effect. 

Detailed poll data is available online at the following link: https://www.massincpolling.com/the-topline/water-quality-poll

Tracey Weeden, MSW, LCSW/LICSW; RCAP Solutions Board of Directors, Vice Chair

Tracey Weeden is the Executive Director of Brockton Behavioral Health Facility at Boston Medical Center and joined the RCAP Solutions Board of Directors in January of 2021.

She has extensive experience in the healthcare and nonprofit arena, with a background in administration, behavioral health, and homelessness prevention. In her previous position as Chief Operating Officer for First Step of Sarasota, she focused on affordable behavioral health treatment and system of care optimization. She also has experience managing a private practice as a psychotherapist.

Tracey was drawn to social work because of her childhood experiences growing up in an urban environment. She remarked “there was a lot of violence, parentification, mental illness, and substance misuse. But amid the prevalence of trauma, there was also so much hope for a better way of life. At an early age I was interested in other people’s stories and potential. When I went to college, I did not know what I wanted to do, but knew I wanted to break the cycle of oppression in the community I had grown up in. I majored in social work, and it just felt right. At an early age, I felt sensitive to others’ needs and seemed to be able to put myself in someone else’s shoes. Although I don’t make it a practice to disclose my experiences, oftentimes I deeply understand the barriers to quality of life clients experience.”

Tracey is a former employee of RCAP Solutions, where she was a member of the leadership team, as Director of Counseling and Homeless Services. “When I was at RCAP, I absolutely loved the work,” she commented. “Working at RCAP, I showed up 100% every day for the organization and our clients. They were long days, but it was all worth it. RCAP is deeply mission driven. RCAP’s services for people in need is undeniable. Who wouldn’t want to be a part of a community, helping people where they are and supporting them as they move to a better place? RCAP’s work aligns with my values and everything I stand for as a social worker, a woman, and a woman of color.”

Tracey went on to say “RCAP’s work comes down to people helping people. This resonates with me and is what’s unique about RCAP. The employees genuinely want their clients to achieve a better quality of life. At RCAP we are paying it forward.”

Tracey feels strongly about being an active board member. “I want to be a real objective resource to the leadership team and a sounding board. I understand the culture and dynamics as a social worker and as a businesswoman.”

When talking about her experience serving on the board, Tracey exclaimed, “It’s been fun! I like the diverse expertise the volunteer team brings to the table. The board is open to looking at things differently and trying new ideas. This will determine the sustainability of the organization overall. The board is engaged, understands the impact of the work, and is realistic about what it takes to provide services. It’s very exciting to be a part of this energized board.”

When asked about her future goals for the organization, she replied, “I hope that a year from now we are in the process of implementing a successful, operational, and people-driven strategic plan. I believe we can really put RCAP on the map as a leader in all aspects of community and environmental services.”

Tracey is a self-published author and has volunteered for the City of Worcester’s Human Rights Commission and the Massachusetts Department of Public Health’s suicide prevention initiative. She is currently a Commissioner for the Massachusetts Status of Woman of Plymouth County. Tracey earned a MS in social work at Boston University and is working towards her Doctorate degree in Business Administration with a focus in Health Services Administration at Northcentral University. She brings a deep understanding of the programmatic, funding, and strategic needs of the organization, along with nonprofit leadership, fundraising and community outreach.

When asked about her personal and professional achievements, Tracey commented, “it was always a goal for me to do more of the work in helping others to grow and lift themselves out of traumatic environments. I’m proud of that. In this field of social work, there are not many Black People or Native Americans in leadership positions. I don’t see a lot of “me” represented and I will never take it for granted. I hope to be an example and to inspire others.”

In her free time, Tracey enjoys creating things. “I love candle making, jewelry making, upcycling furniture, gardening, and creating a new space in my yard or home. It helps me relax. Being creative helps me to think outside of the box overall. I enjoy focusing on the hobby and it’s extremely relaxing for me.”

Enrich lives by giving today! Your generous support will help provide clothing, school supplies, toiletries, pantry items, and other necessities to support hardworking families on their path to success.

Make a Difference, Give Today!

The Family Self-Sufficiency (FSS) Program provides supportive counseling, financial education, and credit success workshops to housing choice voucher holders who dream of a brighter future for themselves and their families. FSS participants work one-on-one with a program coordinator to develop an action plan to achieve their goals – to secure better employment, advance their education, purchase a home, or start a business.

You can create a brighter future for individuals and families who strive for economic independence, workforce skills, and a better life!

MAKE A DIFFERENCE, GIVE TODAY! Alternatively, you may send a check to: RCAP Solutions, 191 May Street, Worcester, MA 01602

RCAP Solutions is exempt under section 501(c)(3) of the Internal Revenue Code. Your donation is tax-deductible.

Watch Our Video – FSS Program Helps Housing Choice Voucher Participants Achieve Their Goals:

Case Study: From a Disadvantage to an Opportunity – Assessing Community Needs & Capacity

Written By: Matt Cassedy, Connecticut State Manager

BACKGROUND: Aging infrastructure is a reality for many communities facing needed projects and improvements. Asset management, inventory tools, GIS and funding programs have increased substantially to meet industry and community needs. Financially, these communities are experiencing larger projects with increasing project costs with longer terms ranging from 20-40 years. Many small communities have functioned without the need to consider larger projects that address entire distribution systems or treatment overhauls. Focusing on having a certified operator, emergency power, tank maintenance, pump replacement, lab testing, flushing, and dealing with emergencies have been consistent priorities. Priorities for many small communities have been added, replacing lead service lines and potentially sections of main pipe to remove lead sections and affected areas. Replacing services and primary piping is a large step in more ways than one. Often, for small communities, the location and available access to all the assets like service lines and mains are difficult, especially without ways to isolate or redirect water service to limit multiple customer impact. Large projects for small systems with limited revenue sources is where help is needed the most and where RCAP can help. For School Hill Water Association (School Hill) in Broad Brook, CT, the funding hurdles needed to address the infrastructure projects seemed too big. School Hill is a Public Water System (PWS) that serves 31 residential homes in Broad Brook, CT. Faced with major infrastructure replacement the board of School Hill sought assistance from CT State Revolving Fund (SRF). After reviewing the project, cost calculations, estimates and timeline the CT SRF loan department worked with School Hill and stakeholders on preliminary figures.

THE CHALLENGE: Funding programs that have a matrix for disadvantaged criteria look at specific data to assess the eligibility, approval, and terms of loans and programs. Official data used to assess the need for funding assistance don’t always accurately represent smaller communities. Broad Brook is a Census Designated Place (CDP) within the town of East Windsor, CT. The data used to represent School Hill would incorporate all Broad Brook CDP. CDPs are typically an identified area with a population concentration and used for statistical purposes. School Hill, as a PWS with only 31 homes, does not meet the same criteria to use census data from Broad Brook. School Hill needed data that represented a real financial snapshot and assessment based on their unique community data.

RCAP and CT SRF met and discussed School Hill’s project plans and RCAP services to provide a disadvantaged criteria assessment. Prior to the assessment, RCAP and CT SRF agreed that an income survey to the customers of School Hill water system would provide a much-needed piece in the assessment.

THE APPROACH & SOLUTION: RCAP Solutions worked with CT SRF and School Hill to provide an income survey to the community. The survey was completed within a month and a final report provided additional data used in the disadvantaged criteria assessment. The income survey targeted all 31 homes and resulted in statistically accurate and sound results used to determine community impact from proposed projects and loans. Additional consideration addressed user rates, operational fees, debt service, project information, loan data and economic trends. Between the start and completion of the assessment alone, costs from various vendors and suppliers were increased. The final income survey and disadvantaged criteria assessment provided real data, calculations, and considerations representative to the community of School Hill, so that CT SRF could make determinations on disadvantaged criteria loan terms.

THE IMPACT: Connecting programs and funds to communities that can benefit from much needed system improvements and upgrades is the center of what RCAP provides to small communities. Through technical, managerial, and financial assistance, RCAP works with industry partners, funders, and primacy agencies, to positively impact water communities. Within RCAP’s expertise there is no limit to how the application of services can build and sustain communities. With various state approaches to small and/or disadvantaged criteria, RCAP curtails outcomes and priorities to meet the unique needs of individuals and communities. RCAP’s essential role in water infrastructure improvements and healthy communities shows with improved infrastructure stability, operational resiliency, and community support.

RCAP Solutions’ 2022 Impact Report – A Year of Rejuvenation

2022 was a year marked by growth, development, and ultimately rejuvenation as RCAP Solutions began its rebound from a tumultuous and transformational time. View our 2022 Impact Report to learn more about last year’s accomplishments and check out stories from the people we serve!

We thank our partners and continued supporters and invite you to join us as we continue to work towards a collective vision of a world made up of strong and resilient communities and individuals, confident in their potential and with ownership of their success.

We look forward to a productive 2023 as we remain steadfast in our commitment to fulfilling our mission: To foster personal and public self-reliance and improve the quality of life for individuals, families, and the communities in which they live.

Synergy Spotlight: Meet Rebekah Novak, Community Specialist

Rebekah Novak is her name and wastewater is her game, among several other skills and subject interests. Rebekah has a versatile background; she’s worked in several municipal surveying, engineering, and wastewater operations roles – making her an extremely valuable addition to the Community & Environmental Resources team at RCAP Solutions.

She began her career as an intern for the city of New Bedford, Massachusetts’ engineering department, eventually becoming a full-time employee and earning the title of Municipal Surveyor. During her time with the city of New Bedford, Rebekah was responsible for transferring paper maps into digital GIS (Geographic Information System) versions. She also worked in the field overseeing road reconstruction and improvement projects.

Two of Rebekah’s passions are learning and helping. While she was working as a surveyor, Rebekah continued to expand her knowledge, pursuing her wastewater operator’s license and eventually earning a grade 5 license. Rebekah had always been fascinated with water re-use and environmental sustainability. Turning wastewater into treated effluent (sewage that has been cleaned and discharged back into the environment) is a necessary process for communities of all sizes, and this process piqued Rebekah’s interest.

After working as an associate engineer for several years, Rebekah eventually dived head-first into wastewater (not literally), first working at the Ashfield Wastewater Treatment Plant, a few years later at the city of Northampton, Massachusetts’ Wastewater Treatment Plant, and later at Green Wastewater Solutions as an operator/installer of Orenco wastewater treatment systems.

Rebekah prided herself in being a female who was tackling these surveying, engineering, and wastewater roles – as the fields are often male-dominated. It was difficult, but her determination and drive helped her excel in these fields. “Being a woman straight out of college was super intimidating,” she said, “but I still did it. I still showed up and did my best.”

Rebekah eventually joined RCAP Solutions in 2019, where she works with small communities in Massachusetts, providing technical assistance and training to help them improve both their wastewater and drinking water operations. Rebekah lives in a small, rural community herself, so she recognizes the struggles that these communities face when it comes to limited resources and not knowing the answer to everything. Advice she gives to the communities she serves – as well as her co-workers – is to embrace trial-and-error, “Get comfortable with not knowing exactly what to do, it’s okay not to know. [You have to] jump in the muddy water and figure out how to do it.”

During the pandemic, Rebekah was instrumental in transitioning in-person trainings and workshops into a virtual format. She embraced new software and became a leader for her colleagues, constantly offering them support and assistance with the new technology. In addition to managing numerous training events, she also has anywhere from 10 to 13 of the aforementioned technical assistance projects active at a time.

Rebekah’s contributions were noted by Jim Starbard, Regional Director (MA/CT/RI), who said, “Rebekah is an exceptional team member who goes the extra mile for the communities she works with. She is highly skilled in wastewater – both centralized and decentralized, GIS, and is a great trainer. Rebekah’s contributions to the Southern New England Team and RCAP Solutions as a whole are greatly appreciated and highly regarded.”

In addition, Rebekah is passionate about many causes including local farming, sourcing food locally and humanely, and supporting small businesses. She has experience volunteering at a homeless shelter and during her free time enjoys gardening, arts and crafts, and spending time with her husband, two cats, and “Hoss” – her 180-pound Neapolitan Mastiff-Great Dane mix.

Andrew Evans, fellow Community Specialist, added, “Rebekah’s organizational capability, attitude, and attention to detail makes her one of my favorite people to work with. Whatever the project or training she is always seeking the best product or outcome possible for our clients. The way she approaches her work has helped me be a better technical assistance provider and trainer.”

Fun Facts About Rebekah:

  • Hometown: Conway, Massachusetts
  • Favorite Book: Harry Potter series by J. K. Rowling
  • Favorite Movie: Tremors directed by Ron Underwood
  • Favorite Hobbies: Gardening (flowers & vegetables), arts & crafts (dot art painting, jewelry making)
  • Place She’d Like to Travel to: Alaska

This video from from the U.S. Department of Health and Human Services (HHS) highlights technical assistance we provided to the community of Broad Top, Pennsylvania! RCAP Solutions has worked with this small, rural community since 1994 – addressing their challenges of sanitary wastewater disposal and clean drinking water resources.

Check out this testimonial from the Borough of Midland, Pennsylvania! Our team in the Keystone State has been working this community to improve their water and sewer infrastructure through GIS mapping, application assistance for funding programs, and more.

Midland is a small, rural community located on the edge of western Pennsylvania. A former manufacturing giant, the borough has been attempting to drive small businesses back to the area in the wake of their steel mill’s closure, which once played a major part in Midland’s economy and workforce.

The consultant for the authority, Brigid Darbut, has been working with RCAP Solutions as well as several other community organizations and leaders to introduce revitalization efforts in the town, not only through improved water infrastructure, but through economic development, shared services, and more.

In March 2020, RCAP Solutions and the Rural Community Assistance Partnership (RCAP) hosted a Regional Collaboration Summit in State College, Pennsylvania. Beginning with a tour of the Bellefonte Wastewater Treatment Facility and ending with a full-day workshop, we engaged with many stakeholders including; local government officials, agency staff, small communities, and others that play a role in water and wastewater utility management.

Wells River is a small, rural village in northern Vermont, located along the Connecticut River and directly next to the neighboring state of New Hampshire. The community has a population of approximately 400 residents.

Wells River recently completed a $3.4 million water system improvement project, which included a new manganese treatment system, a new water storage tank, and replacement of some of the water piping. This was the community’s first major investment into its water infrastructure since the original construction during the 1890s.

Thanks to funding from the United States Department of Health and Human Services, RCAP Solutions has been working with the community to build capacity, maintain compliance with regulations, and to find additional funding for further system improvements, so that the village can continue to supply clean drinking water to its residents.

To celebrate this tried-and-true work, we were joined by Dr. Lanikque Howard, Director of the Office of Community Services, who participated in a walking tour of the village and engaged with representatives from the community to discuss the project and potential further investments.

Check out this testimonial from the chair of Grafton, Vermont’s Water/Wastewater Study Commission! RCAP Solutions assisted the town in completing two surveys of their drinking water quality and wastewater management. Because the town has no central community system, residents rely entirely on individual water sources and wastewater disposal systems.

Through the Vermont Department of Health, our staff was able to acquire drinking water test kits, at no charge, for residents who rely on private wells. Fortunately, the water tests did not identify any contamination issues.

Nonetheless, RCAP Solutions encouraged the town to take a closer look at high-priority properties throughout the area. The town continues to improve their water and wastewater infrastructure, with RCAP providing strategic guidance and recommendations for state and federal funding opportunities.

This work is made possible because of the generous support from the U.S. Department of Agriculture and the U.S. Environmental Protection Agency.

Gosnold is a town which encompasses the Elizabeth Islands in Dukes County, Massachusetts. The community has a population of about 70 residents, making it the least populous town in Massachusetts. Most of these residents live on the outermost island, Cuttyhunk.

The beautiful landscapes and ocean views make this community a well sought-after travel destination and the year-round residents have a deep appreciation for the island. However, the island’s seclusion poses several challenges for infrastructure improvements. Personnel, equipment, and materials must be brought to the island via boat, significantly increasing costs.

Cuttyhunk Island’s drinking water comes from an underground aquifer, which is drawn from a series of groundwater wells. These wells, and the island’s distribution system water mains, were constructed in the 1960s. Due to the age of this infrastructure, the community has had frequent problems with leaks and breaks in the water mains.

To address these issues, the community began planning a significant water system improvement project to replace the groundwater wells, upgrade their water pumping station, and improve their storage tank site. In addition, several thousand feet of water mains would be replaced or repaired to ensure residents across the island had continued access to clean drinking water.

RCAP Solutions leapt into action to assist the community in finding and securing funding for the system improvements. After reviewing the community’s plan and engineering report, RCAP Solutions determined that the best funding option available would be through the United States Department of Agriculture.

RCAP Solutions acted as a liaison between the community’s board of selectmen and the USDA staff. The RCAP Solutions team worked alongside the board of selectmen every step of the way, from the initial application to implementation, ensuring the necessary paperwork was submitted and deadlines were met. In addition, RCAP Solutions persists to be an available resource for the community, providing them with continued technical assistance, resources, and training opportunities.

In total, approximately $5.7 million was leveraged for the project, including around $3 million from USDA Rural Development and around $2.7 million from various state programs and town matching funds. To celebrate this milestone, the community held a groundbreaking event and walking tour as construction on the project began.

Timothy Morse, Jr. Retires from RCAP Solutions’ Board of Directors

Timothy Morse, Jr., Vice Chair of the RCAP Solutions Board of Directors, recently announced his retirement from the Board after dedicating 7 years to the support and growth of the organization.

As the Sales and Customer Service Representative with Miles Press in Worcester, Massachusetts, Tim has extensive experience in the field of printing, having worked for several large firms throughout Worcester County. He got his start working for his parent’s company, Spencer Printing, which closed in 1984.

Tim is a third-generation printer but didn’t always see himself going into the family business. “I always saw myself as a doctor,” he remarked. “It was something I wanted since childhood. I enjoyed science and math in high school and went to college for a degree in biology, with the intention of continuing in medicine.” He left college after two years and focused on a lifelong career of getting to know every aspect of the printing business.

Tim’s success in an industry that is constantly evolving can be credited to his exceptionally likable and calming demeanor, paired with a strong and professional presence. He brings his passion and spirituality into everything he is involved in. “Everything I do is in relation to that,” he states. “Professionally, in sales and customer service, I enjoy my many interactions with numerous people. I like to have easy exchanges and keep a direct focus on what’s important.”

Tim joined the Board in October 2016 after meeting members of the RCAP staff at a Worcester Chamber of Commerce Business After Hours at a Worcester Bravehearts baseball game. Tim has a clear passion for supporting families and making a difference in the community he works and lives in. He mentions that he “was first drawn to volunteer with RCAP Solutions because of the mission of helping people and communities in great need.” He continues, “many people debate about social programs that help people and how government funds are spent. There used to be safety nets that would help others in their time of need. I believe people need to be helped and provided with resources to get on their feet and sustain themselves.” He concludes by saying “I believe that the real value of RCAP’s services is in helping to restore dignity to those who need support.”

In his free time, Tim enjoys golfing and gardening, but especially loves spending time with his family and seven grandchildren. When he’s not busy with family he enjoys making rosary beads. “I typically make at least one per day or about 10 each week,” he noted. He started the hobby of making prayer beads as a gift for kids that were about to be confirmed. He explained, “the next year a teacher asked me to make some, then a priest, and it just kept growing from there.” He describes his process almost as a meditative activity. “I have a signature style,” he commented. “I use a heavy cord and wooden beads, making 58 knots and praying on each one, and finishing with a crucifix.” He ends by saying “I will do it until I can’t do it anymore. I close my eyes, so I don’t have to see what I’m doing.”

When describing his seven years of experience with RCAP Solutions, Tim states, “there are so many things that I enjoyed about being on the board. Many volunteers have come and gone since I started, and I found that working with a diverse group of likeminded people with the same passion for supporting others was extremely rewarding.” He said that one thing he has always tried to do is ask a lot of questions. “There are no dumb questions,” He states. “I’m not a trained accountant and reviewing financials for a large organization can be very intimidating, especially for new board members or those who are not used to working with complex budgets. I ask questions without the risk of feeling uncomfortable, and it helps to empower others who might be afraid to ask. One question might lead to another and asking challenging questions is important for a board to move forward. I’ve never been afraid of asking the tough questions.”

We thank Tim for his time, talents and many thoughtful contributions in his seven years as a member of the RCAP Solutions Board of Directors.

Solid Waste Case Study: Municipality of Comerío, Puerto Rico’s Recycling Program Re-Opening, Facilities, and Permits

Written By: Edwin Vázquez-Asencio, Sustainable Materials Management Specialist

BACKGROUND: After the hit of hurricanes Irma and Maria in 2017, the high volume of debris and waste stressed the limited capacity of Comerío’s municipality to deal with it. They depend on a small Transfer Station (TS) for the management of the materials and waste to be disposed. A Materials Recovery Facility (MRF) with noticeable challenges was part of the strategy but it ends in the closing of the program in 2019, adding significant pressure to their TS and incrementing the cost of the operation running over its capacity. The process to reopen the MRF and reduce the waste, and the operational cost required an operator with technical knowledge about the materials but also, about facilities, development, and permits.

THE CHALLENGE: The new operator was established as a non-profit organization, different than the municipality, and should work on the existing facilities. New permits were required, and the regulators requested protocols for noise and contamination controls, and the information to support the actions to be taken. The operator’s limited capacity and the lack of information on the part of the regulators made this task difficult and the permit was denied.

THE APPROACH & SOLUTION: The RCAP TAP conducted a brief assessment of the MRF facilities and revised the regulation about the specific request. All the equipment specifications and facility areas were considered in the evaluation, including noise generation according to the industrial levels permitted. Sound levels were taken and recommendations to establish the necessary controls were discussed with the operator. The information required to satisfy the permits’ application was included, based on the regulations. The TAP consulted with the regulators and the application was submitted by the operator granting the permits that were previously denied.

THE IMPACT: This project is of great importance, since it is a model based on the expansion towards the circular economy of materials that are not currently processed in Puerto Rico. It is expected that this MRF will become a HUB for the processing of materials collected by other communities and municipalities. For the Municipality of Comerío, it is very important since it immediately reduced the cost of operating the TS, and the final disposal of materials that can be recovered from the waste stream. The RCAP TAP continues to provide guidelines and alternatives to improve the system, and coordinated a meeting with USDA to evaluate possible grant programs that could help in the development of the facilities.

Open for Business Program Case Study: Neck-O Pillow, Supportive Guidance to Launch a Supportive Product

Written By: Madison Wellman, Coalition Manager/Business Opportunity Specialist

BACKGROUND: Ms. Ellen Sheehan is a dental hygienist from Wilmington, Massachusetts. While working in the dental office she noticed a need for a new product; an ergonomic pillow to support the necks of her patients on and off the dental chair. After much hard work, Ms. Sheehan developed a prototype pillow in her spare time that she felt was ready for full production. She approached Workers Credit Union for financing to launch her new enterprise, Neck-O Pillow. Workers Credit Union could see the value in Ms. Sheehan’s business, but in order to secure the loan she needed an appropriate business plan and projections, neither of which Ms. Sheehan was prepared to produce on her own.

THE CHALLENGE: Entrepreneurial success requires, among other things, a broad skillset including accounting, marketing, planning, and managerial skills. The easiest way to develop these skills is through experience and formal business education. However, these avenues are not equally accessible to all aspiring entrepreneurs. This disparity has produced a shared sense of underdeveloped entrepreneurial capacity in communities across the country, both urban and rural. Lack of educational opportunities, poor connectivity infrastructure, and a general absence of human capital capable of providing mentorship and expertise in our communities all contribute to the high business failure rate in our nation’s villages, small towns, and even larger cities. RCAP is striving to surmount these obstacles by delivering the absent human capital to communities across the country in a cost-effective manner. In meeting this challenge, RCAP is building permanent entrepreneurial capacity among every-day Americans.

THE APPROACH & SOLUTION: To rise to the challenge detailed above, RCAP launched the Open for Business Program. The program delivers business expertise to rural communities through webinars, online workshops, and one-on-one business consultations made available to entrepreneurs at no cost. All services are delivered remotely to reduce cost and maximize geographic reach.

Ellen Sheehan utilized this program to receive free guidance from RCAP’s experienced consultants. The RCAP consulting team worked with Ms. Sheehan to develop her business plan and financial projections to model her path to success. At the time of this writing, Ms. Sheehan received 159.5 hours of free one-on-one consulting assistance.

THE IMPACT: The most tangible impact of the assistance received by Ms. Sheehan is the business plan and projections that she was able to produce with the guidance of our senior consultants. These documents enabled Ms. Sheehan to return to Workers Credit Union and successfully apply for SBA small business financing. With her secured capital, Ms. Sheehan was able to contract with a Massachusetts-based contract manufacturer to begin production of her pillows. The senior consulting team was also able to advise Ms. Sheehan on her digital marketing strategy and guide her in the complicated process of becoming a successful seller on Amazon. Today, she is steadily making sales and receiving substantial traffic on her website.

Despite these material benefits to Ms. Sheehan and her business, the greatest impact may be more intangible. The projections Ms. Sheehan produced with the assistance of our team did convince the lender that Ms. Sheehan’s business had great potential for growth but more importantly, it convinced Ms. Sheehan that her business idea was feasible and has the potential to grow into a successful enterprise.

In a follow-up interview conducted for the purposes of this case study, Ms. Sheehan shared that over one year since she first engaged with RCAP she still looks back at the original projections she made with our team for inspiration. “Seeing that growth potential on paper still keeps me going,” Ms. Sheehan reported. Ms. Sheehan went on to share that the knowledge our consultants brought to her was invaluable and that their flexible availability and positive demeanor reassured her that she, and Neck-O Pillow, could succeed. If not for RCAP’s Open for Business Program, it is likely that Ms. Sheehan never would have launched Neck-O Pillow. In her own words, “getting your contact info was the best thing that could have happened to me…I don’t think I could have done this without you guys.”

RCAP Solutions, the Rural Community Assistance Partnership (RCAP), the Chris Long Foundation, and Liquid I.V. Host Event with Scranton School District

Scranton, Pennsylvania (May 18, 2023) – Students, teachers, and administrators gathered today at Isaac Tripp Elementary School to celebrate the installation of twenty water bottle filling stations throughout the Scranton School District, receive reusable water bottles to help students stay hydrated in the classroom and on the field, and to learn about water quality issues and healthy beverage choices.

The event was hosted by the Rural Community Assistance Partnership (RCAP), its Northeast and Caribbean partner, RCAP Solutions, and the Scranton School District, as part of the Agua4All program. Funding for the bottles and filling stations was provided by the Chris Long Foundation’s HometownH2O program and Liquid I.V., the number one powdered hydration brand in the United States.

Two-time Super Bowl Champion and Walter Payton Man of the Year Chris Long, stated, “Clean water shouldn’t be seen as a luxury. It’s a basic human right.” He also stated that this “investment in your hydration is not only ensuring that you have access to clean water; it’s also setting you up for success . That’s what HometownH2O is all about.”

“We at RCAP Solutions are so happy for the students, teachers, and staff, to be able to take advantage of the bottle filling stations,” said Sukhwindar Singh, Pennsylvania State Manager at RCAP Solutions, who has been working with the school district to set up the program, “We acknowledge the Scranton School District, RCAP, RCAP Solutions, the Chris Long Foundation, and Liquid I.V. for this partnership to deliver safe water to the district.”

“We here at the Scranton School District are grateful and appreciative of RCAP Solutions, The Chris Long Foundation, and Liquid I.V. for their generous donation,” the school district said in a statement. “The well-being of our students is our number one priority, and with that comes making sure our students are hydrated and healthy with access to continual access to clean water.”

Liquid I.V., a wellness company based in California, provided funding for the bottle filling stations, and donated 14,400 servings of their powdered electrolyte hydration sticks for the Scranton School District Community. Liquid I.V. can also be found in major retailers nationwide.

Agua4All raises awareness about the importance of safe drinking water, funds water bottle filling stations and water fountain replacements, water treatment where necessary, reusable water bottles, and provides school and community education on local water quality issues and the importance of drinking water for improved health. It was launched in 2014 by the western RCAP, Rural Community Assistance Corporation (RCAC), with support from The California Endowment. It has since grown to provide increased access to and consumption of safe drinking water to schools in ten states across the country. The program has included the installation of more than 500 bottle filling stations. Through the partnership with the Chris Long Foundation, RCAP and its regional partners expanded the program in recent years to Massachusetts, Wisconsin, Texas, Alabama, North Dakota, South Dakota, and Montana. Thanks to the generous support of Liquid I.V., schools in Michigan and Pennsylvania have been brought into the program this year.

RCAP looks forward to connecting with students, teachers, administrators, agencies, local government, and other non-profit partners to build greater awareness around the importance of safe drinking water and how Agua4All can help.

About RCAP:
The Rural Community Assistance Partnership (RCAP) is a national network of non-profit partners working to provide technical assistance, training, resources, and support to rural communities a across every state, the U.S. territories, and Tribal lands. Through RCAP’s regional partners, more than 350 technical assistance providers (TAPs) build long-term, trusted relationships with thousands of communities across the country.

About RCAP Solutions:
RCAP Solutions is an integrated community development corporation working with a multi-faceted suite of services in communities throughout the northeastern part of the U.S. and the Caribbean. Established in 1969 (as Rural Housing Improvement), RCAP Solutions has supported the power and potential of communities for over half a century as strategists of community-wide well-being. Our mission is to foster personal and public self-reliance and improve the quality of life for individuals, families, and the communities in which they live. For more information, please visit www.rcapsolutions.org.

About the Chris Long Foundation and Waterboys
The Chris Long Foundation is a 501(c)3 nonprofit founded by two-time Super Bowl Champion and 2018 Walter Payton NFL Man of the Year, Chris Long. We mobilize champions, service providers, and experts to help communities access clean water, address basic needs for youth and families, and inspire others to make an impact at home and abroad. Our vision is access and opportunity everywhere. To date, the Waterboys initiative has provided clean water to over 550,000 people in need at home and abroad. Visit chrislongfoundation.org and waterboys.org to learn more.

About Liquid I.V.:
Liquid I.V. is a wellness company based in Los Angeles, CA, created to fuel life’s adventures. The product line features great-tasting, non-GMO electrolyte drink mixes made in the USA utilizing Cellular Transport Technology (CTT)® to enhance rapid absorption of water and other key ingredients into the body. As a purpose-driven brand, giving back is at the core of Liquid I.V.’s DNA, to date we’ve donated over 39 million servings to people in need around the globe. We are committed to donating a total of 150 million servings by 2032.  Liquid I.V. is available online and in-store at retailers across the United States. The Hydration Multiplier, Liquid I.V.’s hero product, is available in a variety of core flavors including Lemon Lime, Strawberry, Concord Grape, Golden Cherry, Passion Fruit, and more. To learn more, visit www.liquid-iv.com and follow @liquidiv on Instagram, TikTok, Facebook, and Twitter.

RCAP Solutions Partnering with Several Community-Based Organizations to Expand Residential Assistance for Families in Transition (RAFT) Program Access to Individuals and Families Throughout Central Massachusetts

RCAP Solutions is proud to announce a partnership with Valuing Our Children, the Spanish American Center, and the Worcester Community Action Council (WCAC), which expands access to the Residential Assistance for Families in Transition (RAFT) program for individuals and families throughout Central Massachusetts.

RAFT is a financial assistance program funded by the Executive Office of Housing and Livable Communities (EOHLC), which keeps struggling families safely housed. This program can provide eligible households with funding that can be used to help stay in current housing, obtain new housing, or otherwise avoid becoming homeless. Anyone who is struggling to pay their rent or who are at risk of being evicted are encouraged to apply for the program. Funds can be used for rent arrears, utility arrears, short-term rental stipend, security deposits, first and last month’s rent, and more.

Thanks to this new partnership, clients who are unable to access or complete an online application may now reach out to RCAP Solutions directly or Valuing Our Children, the Spanish American Center, and the Worcester Community Action Council to schedule an appointment to be guided through the application process via an in-person or virtual appointment. This service is only available to residents living in a community where RCAP Solutions administers the RAFT program (see our RAFT Service Area Map).

RCAP Solutions administers RAFT funds and provides application assistance to residents throughout Central Massachusetts, however, residents of the city of Worcester who apply for the RAFT program will have their application processed by the Central Massachusetts Housing Alliance (CMHA). As a result, RCAP Solutions will not be able to provide status updates to clients residing in Worcester after their application has been submitted. Further questions regarding the status of their application must be directed to CMHA.

“The Spanish American Center and RCAP Solutions have recently created a strong partnership to assist families in Central Massachusetts who need financial assistance with housing and utilities. This is a very meaningful partnership for all our Central Massachusetts residents,” explained Neddy Latimer, Executive Director of the Spanish American Center.

“Valuing Our Children is pleased to partner with RCAP Solutions in order to increase the accessibility of the RAFT program for families to secure and stabilize their housing,” said Kena Vescovi, Executive Director of Valuing Our Children, “Our organization sees many families coming to our centers in need of stabilizing their housing. This partnership offers families options to access RAFT financial support within their own community.”

“WCAC is very happy to build on our partnership with RCAP Solutions by helping to navigate clients to successful completion of their RAFT applications in Southern Worcester County,” remarked Marybeth Campbell, Executive Director of WCAC, “Through this partnership, we are eager help ease the application process and wrap around clients and their needs more wholistically by marrying access to RAFT with WCAC’s economic mobility strategies. We see this as a great opportunity to strengthen our work with RCAP Solutions as a respected resource in the region.”

“I am very proud that we can strengthen and grow our relationship with these fantastic, well-respected community organizations that do so much to assist individuals and families throughout Central Massachusetts,” concluded Brian D. Scales, President & CEO of RCAP Solutions, “This collaborative effort is vitally important and will allow us to better serve the region’s residents and break down barriers that may have existed in acquiring services.”

In fiscal year 2022 alone, RCAP Solutions provided over $43 million in funding to assist several thousand families in need.

Those interested in applying should be prepared with the following documentation; an ID for the head of household, proof of current housing (for example, a lease), proof housing crisis (for example, a notice to quit or eviction letter), and proof of income (for example, paystubs).

For more information about the RAFT program, application requirements, this community partnership, and more, please visit: www.rcapsolutions.org/hcec-application/

About RCAP Solutions:
RCAP Solutions is an integrated community development corporation working with a multi-faceted suite of services in communities throughout the northeastern part of the U.S. and the Caribbean. Established in 1969 (as Rural Housing Improvement), RCAP Solutions has supported the power and potential of communities for over half a century as strategists of community-wide well-being. Our mission is to foster personal and public self-reliance and improve the quality of life for individuals, families, and the communities in which they live. For more information, please visit: www.rcapsolutions.org

About Valuing Our Children:
Valuing Our Children (VOC) was established in 1993 to address the abuse and neglect of children by focusing on strength-based family support and community development. VOC serves as a hub of information and support for families by providing parenting education, support groups, information and referral services, family support and home-visiting. All programs are available to families at no cost and with no eligibility guidelines. For more information, please visit: www.valuingourchildren.org

About the Spanish American Center:
The Spanish American Center is a non-profit, tax exempt 501(c)(3) multi-service organization with a mission to respond to the social, health, educational and cultural needs of the Twin Cities, Leominster/Fitchburg communities including surrounding areas with a special focus on the Latino community limited by language, poverty, and cultural barriers. The Center was founded in 1966 by priests from a local Catholic church, along with Latino leaders, who were seeing greater numbers of Latinos in their Parishes and were concerned that they were not receiving the services that they need. Director 35+ years of her leadership, Neddy Latimer, Executive Director, has shepherded the organization into ever widening services for the community. For more information, please visit: www.spanishamericancenter.org

About WCAC:
Founded in 1965 as part of the War on Poverty, Worcester Community Action Council (WCAC) is one of 1,000 community action agencies across the U.S. and 23 in Massachusetts created to address disparities throughout the nation. Our values of advancing equitable access, elevating all voices and partnering with people are embedded in the role we play as the federally designated anti-poverty agency for Central and South-Central Massachusetts. WCAC embodies service to the community through our mission: Helping people move to economic self-sufficiency through programs, partnerships, and advocacy. Our vision is to break the cycle of poverty one neighbor at a time. Through safety-net services and asset building solutions, WCAC creates economic mobility opportunities for tens of thousands of people annually through programs such as energy assistance, early education and care, financial empowerment, positive youth development, and career pathways. For more information, please visit: www.wcac.net

Synergy Spotlight: Meet Jeysa Nortey, Senior Property Manager

Jeysa Nortey has a diverse background; her experience in the medical field, human services, and even interior designing (her now public “hidden talent”) has positioned her to excel throughout her career, including in her current role as Senior Property Manager at RCAP Solutions. Working primarily with older adults, Jeysa’s versatility has proven to be an asset for the residents at our affordable housing properties as well as her colleagues.

Born in Puerto Rico, Jeysa moved to Worcester, Massachusetts when she was just two months old. Jeysa has always been family-driven, she spends most of her free time with her husband, children, cats, and dog named “Ashy”, a Maltese-Chihuahua mix. Jeysa has a passion for interior design, embracing many styles and making the simplest of spaces come alive – a talent that comes in handy when decorating our properties during the holidays.

Jeysa’s first job was working at the YMCA as a summer camp counselor. Working with young children enrolled in the summer camp program springboarded her love of being involved and giving back to the community. Shortly thereafter, she began attending college at Salter School, where she received her certification in medical assisting. After working as a Certified Medical Assistant at several hospitals in Worcester, Jeysa attended Becker College, earning an Associate of Applied Science (AAS) in Human Services.

After a few years in the medical field, Jeysa shifted her career and began working in property management. Jeysa worked as a Leasing Agent – and eventually Leasing Manager – at Lincoln Village Apartments while it was managed by Cornerstone Corporation. In 2015, after 6 years with Cornerstone, Jeysa began working at RCAP Solutions as the Property Manager at Slater Estates – one of our affordable senior and accessible housing complexes located in Webster, Massachusetts.

At Slater Estates, Jeysa oversees the day-to-day operations of the building, manages the financial aspects of the property, fosters relationships with vendors, and works with residents to ensure they have a safe and healthy home. When asked what she likes most about working at RCAP Solutions, Jeysa said she feels a sense of fulfillment, remarking, “The reward is in the success and smiles of my residents’ faces, along with my co-workers’.”

A few years after joining RCAP Solutions, Jeysa briefly left the organization for a new opportunity, where she quickly realized she was not as happy. After only a month, Jeysa re-joined the RCAP Solutions team in the same role she had left, citing the work-life balance as the main reason for her return. Jeysa reflected on this stating, “It says a lot when you leave a company on good terms and your work speaks for yourself and you’re able to come back. It’s a good feeling.”

Upon her return to RCAP Solutions, Jeysa continued to be a trailblazer in her department and was eventually promoted to Senior Property Manager in December 2020, several months into navigating her residents through a tumultuous time – the height of the Coronavirus pandemic. In her new role, while still based at Slater Estates, Jeysa has taken on additional responsibilities such as training new staff, developing new policies and procedures, and assisting with other properties located in the southern tier of our Central Massachusetts footprint.

Jeysa’s contributions were noted by Linda Kirwan, Chief Elderly Services Officer & Director of Property Management, who said, “We are extremely lucky to have an employee like Jeysa. She has raised the bar with the quality of her hard work and services she provides to her colleagues and residents. Companies dream of hiring employees like her. She is always one to volunteer a helping hand when needed. We couldn’t do it without her, she’s a true gem to the organization and the property management team!”

In addition, Jeysa is a volunteer at the United Way of Central Massachusetts, where she helps with the Dollars for Scholars program – an initiative aimed at providing financial literacy skills and knowledge to support school-aged children’s college, career, and life plans. She is passionate about many causes including inclusion for women, homelessness prevention, and the Black Lives Matter movement. She is also a strong advocate for mental health awareness.

Deb Foley, Deputy Director of Property Management, added, “Working with Jeysa over the years and watching her grow into a role that allows her to mentor others by sharing her many skills of organization, compliance, and teamwork, just to name a few, is what makes her truly special and someone I am proud to have as a co-worker and friend. She always steps up to the plate and gives 110% no matter the task.”

Fun Facts About Jeysa:

  • Hometown: Worcester, Massachusetts
  • Favorite Book: In Her Shoes by Jennifer Weiner
  • Favorite Movie: Jumanji directed by Joe Johnston
  • Favorite Food: Macaroni and cheese
  • Favorite Musician: John Legend (singer, songwriter, pianist, record producer, and actor)
  • Historical Figure She’d Like to Meet: Rosa Parks (African-American activist in the civil rights movement)
  • Place She’d Like to Travel to: Ghana or Egypt

Check Out This Video (ft. Jeysa) About Life at Slater Estates!

Board Spotlight: Henry Noël Jr., Boston Impact Initiative LLC

Henry Noël Jr., an Investment Director with Boston Impact Initiative LLC, joined the RCAP Solutions Board of Directors in November 2022.

Located in Boston, Massachusetts, Boston Impact Initiative is a nonprofit investing fund, working to build a future where entrepreneurs of color and their communities have the financial, social, and political power to create a sustainable, inclusive, and equitable economy for generations to come.

Henry is a passionate champion of social and environmental impact and brings a robust background in business and fund development, investment, financial expertise, strong team management and communication skills.

Henry was drawn to RCAP because the organization’s work aligns with his goals, and he saw similarities in the missions of RCAP and his organization. He remarked, “Empowering communities is important to me. Building communities from the ground up is where you can make the most impact. RCAP provides deep resources for communities, families, individuals, and businesses. This is what I do in my professional life, so I feel there are a lot of synergies.”

Henry has over 20 years of investment experience with an expertise in analysis, valuation, management, and sales; however, he did not always see himself in the financial arena. “Growing up, I always wanted to be a doctor,” stated Henry. “In my first year of college, I took labs and biology courses. During my second semester, I took a required economics class. After that, I switched majors, fell in love with finance, and never looked back. I was fascinated with understanding how the economy worked. My professor brought the concepts to life and showed us how different strategies and concepts can impact people’s lives.”

When asked what he is most proud of, Henry commented, “It’s not just any one thing, but the sum of what Boston Impact Initiative is doing right now, by putting money to work in the community to support some great entrepreneurs.” He went on to say, “I have an easy job, looking at balance sheets and hearing their pitches. I evaluate these things on a regular basis, and seeing the passion in the entrepreneurs’ eyes, hearing what brought them to a problem and what solution they bring can be fascinating. I ask, how can I help them magnify their vision? Supporting entrepreneurs and seeing these companies doing extremely well, the more they grow and prosper, I feel pride in having a small part in contributing to their success.”

He describes his short experience as a board member as a learning journey. “RCAP does a lot and does it well,” he stated. He hopes to add value to the organization where it’s most necessary. “I’m really starting to wrap my arms around everything we do, and I look forward to finding a niche that I can help to champion. I look to make connections for RCAP and believe my network can benefit the organization from many different standpoints, including funding, local resources, relationships, and networks.”

He earned an MBA from Hofstra University, Zarb School of Business in Hempstead, NY, and a BA in Business Administration from Atlantic Union College in South Lancaster, MA. He also completed the Oxford University Impact Investing Programme at Said Business School in Oxford UK. He has volunteered as a mentor with Entrepreneurship for All, a nonprofit that partners with communities nationwide to help under-represented individuals start and grow their businesses through training, mentorship, and an extensive support network. In his spare time, Henry enjoys cooking. He joked, “it helps to relieve stress, brings out creativity, and I enjoy eating, so it works out well”.

RCAP Solutions’ Caribbean Team Participates in USDA Rural Development Stakeholder Meeting with Secretary of Agriculture

Written By: Juan Campos Collazo, Community Specialist

The U.S. Secretary of Agriculture, Thomas Vilsack, hosted a discussion with stakeholders in Puerto Rico, including community groups and economic development officials, to discuss the importance and impact of the Rural Partners Network (RPN). The purpose of this conversation was to encourage further development of the community networks. Secretary Vilsack wanted to hear directly from stakeholders about the benefits, opportunities, and their hopes for the RPN in Puerto Rico.

Background: In April 2022, the Biden-Harris Administration and USDA launched the Rural Partners Network, an all-of-government program to help people living in rural areas access federal funding and resources to create thriving communities. The network is working in 36 rural and tribal community networks; three of those community networks will serve regions in Puerto Rico. These community networks were selected through a series of deliberations with state directors and teams from RPN states, and additional consultations with prospective community networks. Each of these networks will be supported by up to four full-time federal staff who live and work locally. These community liaisons help communities navigate federal programs, build relationships, identify community-driven solutions, and develop successful applications for funding.

Cohort I: The first RPN Cohort was announced in April 2022 and included the launch of community networks in Arizona, Georgia, Kentucky, Mississippi, and New Mexico.

Presently, participating community networks are selecting their initial projects and refining their long-term priorities (i.e., future projects); USDA will organize federal partners to support these initial projects in an effort to secure early wins on behalf of the network. Additionally, thirteen staff have been hired to support these community networks with the only outstanding positions being an additional liaison in Mississippi, Kentucky, and New Mexico, and supervisory positions in Mississippi, Georgia, and Kentucky. Every Cohort I state has some level of RPN staff in place that are engaging with networks to facilitate a community-driven vision.

Cohort II: The second RPN Cohort includes Wisconsin, West Virginia, Nevada, Puerto Rico, Alaska, and North Carolina. Secretary Vilsack announced the inclusion of Puerto Rico in November 2022, but did not announce the specific community networks in Puerto Rico (nor in Alaska) since the selection process was interrupted by recent natural disasters.

Secretary Vilsack wanted to know from each of the panelists about the kind of work we do and how it relates to the Rural Partners Network. RCAP Solutions staff explained that we are part of a national affiliate, the Rural Community Assistance Partnership (RCAP), providing rural communities with on-site technical assistance and training to help small, rural communities address their drinking water, wastewater, and other community development needs. In addition, RCAP Solutions staff elaborated on how we help these communities access dollars from state and federal agencies for necessary infrastructure upgrades and improvements. RCAP Solutions also acts as a liaison between these communities and USDA Rural Development funding programs in Puerto Rico. The technical assistance provided by RCAP Solutions to the communities is free of charge and is funded under the grants from the USDA , EPA, and HHS.

A question arose from the secretary about what we consider to problems in achieving economic development. The mayor of Coamo, Puerto Rico pointed out the decrease of population as one of the most relevant problems, because of the lack of professionals, the decrease of laborers, and the decrease of economic movement. The mayor of Villalba, Puerto Rico mentioned the lack of agriculture development in Puerto Rico as a problem, and noted a dependance on foreign imports.

RCAP Solutions expressed that not all the rural communities have the commitment to improve their capacity and our work depends on community collaboration to achieve their goals and improve their quality of life.

Finally, the secretary advised to all the partners, especially the mayors, to first identify an economical driver and then write proposals based on it. He referenced the example from the mayor of Villalba, who identified the agriculture as an economical driver. The meeting ended with the thanks from Secretary Vilsack and from the USDA Rural Development State Director for Puerto Rico, Maximiliano Tujillo.

John and Rebecca’s Story: Using Funds From the Home Modification Loan Program (HMLP) to Improve a Loved One’s Quality of Life

John and his wife Rebecca have been living in their Shrewsbury, Massachusetts home for over 40 years. Rebecca, who met John at a company they formerly worked at, is an avid ornamentalist and hangs the walls of their house with numerous pieces of art and other décor, making their home their home feel truly cozy.

During 2014, the couple went to the doctor after noticing changes in Rebecca’s behavior, such as her difficulty remembering things and confusion when performing daily activities. Rebecca was shortly diagnosed with Alzheimer’s disease.

For several years the disease progressed. Rebecca began to use a wheelchair and John looked for new ways to make their home more accessible.

John and Rebecca’s bathroom proved difficult for mobility, as Rebecca could not lift herself into the bathtub-shower. For Rebecca to stay clean, she was given sponge baths. Their caregiver, who tends to Rebecca while John is at work, informed John of the Home Modification Loan Program (HMLP) and how it could improve Rebecca’s quality of life.

After applying for the loan, identifying a certified contractor, and construction was completed, John and Rebecca’s old bathtub-shower was replaced with an ADA compliant barrier-free shower, allowing Rebecca to be rolled into the shower using a shower wheelchair.

Thanks to HMLP, Rebecca is now able to take frequent showers with ease and John has peace of mind knowing that his wife can cleanse safely. After taking her first shower in several years, Rebecca, who has limited vocal capabilities, managed to express her gratitude by saying the words “thank you” and giving a kiss to the caregiver who was assisting her.

Juncos’ Landfill Repairs and Expansion After Hurricane Maria

Written By: Edwin Vázquez-Asencio, Sustainable Materials Management Specialist

Juncos municipality is in the eastern central region of Puerto Rico. Juncos’ landfill receives approximately 35,105 tons of non-hazardous solid waste each year. In 2017, winds from Hurricane Maria destroyed the facility’s leachate collection system, creating a serious health and safety hazard for neighboring communities and was at risk of contaminating underground water resources and nearby streams. The storm’s effects also reduced the landfill’s capacity by 20% and severely reduced its predicted lifespan.

The main challenge was to define the project and determine how the municipality could finance the necessary repairs that were imperative to address this problem. Our goal was to protect the community’s health, assist them in achieving compliance, and support the transition of the facility into a sanitary landfill system. In addition, the community also needed to account for the capacity overflow due to the extraordinary amount of debris which the landfill received in the aftermath of the disaster.

The RCAP Solutions staff served as a fundamental liaison between the municipality, stakeholders, and USDA Rural Development as we assisted the municipality in achieving compliance. Our technical assistance provider coordinated and conducted a training about disaster assistance grant funding and guided them throughout the process, outlining key elements to completing a successful application for USDA funds.

USDA Rural Development awarded Juncos’ Municipality with $23.7 million in grant funding to repair its landfill facilities. The facilities will be expanded to achieve compliance, and in addition, the community’s health will no longer be at risk due to the damage caused by the hurricane.

Tania’s Story: A Graduate of the Family Self-Sufficiency Program Who Didn’t Just Meet Her Goals, but Exceeded Them!

A single parent, Tania had been living in a subsidized housing apartment for several years when she heard about the Family Self-Sufficiency (FSS) Program from a friend. In 2016, when she first enrolled in the program, Tania used a wheelchair due to a rare inflammation in her back and knees, but that did not hinder her ambition.

A self-proclaimed “go-getter”, Tania came into the program with very clear goals:

  • Improve and build her credit score
  • Purchase a new car
  • Further her education
  • Grow her career
  • And accomplish the ultimate task – purchasing a home

Coupled by the support provided by RCAP Solutions and her extreme drive to succeed, Tania not only met these goals – but exceeded them.

The FSS Program is a 5-year program which helps Section 8 Housing Choice Voucher holders and Project-Based Voucher recipients to achieve economic stability. Program participants receive a financial incentive of an escrow account in their name that they will have access to after graduating the program. In addition, program participants work with a dedicated case manager to set milestones and achieve several goals which result in increased financial independence.

Tania first had to fix her poor credit score, which she did by attending a Financial Capability workshop at RCAP Solutions. She was able to review her credit report and removed excess and unused accounts. She opened a new credit card account and learned to budget so that she could pay her bills when they were due.

No longer needing a wheelchair, and due to the success of her newfound financial freedom, Tania was able to purchase a new car. She attended community college and graduated with a degree in accounting.

Tania’s employers at a home improvement retailer, impressed by her achievements at both work and in her personal life, promoted her twice since she began working there in 2017. Tania now serves as a district manager and oversees the installation of doors, windows, cabinets, and other miscellaneous home improvement projects for customers across the region.

In addition, Tania has been the recipient of several professional awards for her dedication and commitment to her co-workers, customers, and associates. Tania has taken on further professional development courses and enrolled in leadership skills training.

After spending so much time working in the home improvement business, Tania decided it was time for a home of her own. She enrolled in the First-Time Homebuyer Certification class at RCAP Solutions, which furthered her ability to finance the purchase and was connected to low-interest mortgage programs and down-payment assistance options.

Tania graduated from the FSS Program in August 2021 and is now a proud homeowner with over $15,000 in savings which she accrued during her 5 years in the program.

As for others considering enrolling in this program and becoming more financially independent, Tania says, “Anything is possible if you give it your all. If you put in the effort, everything will fall into place, and it will all get accomplished”.

Synergy Spotlight: Meet Pat Byrnes, Development Advisor

The name Pat Byrnes is well-known throughout the Massachusetts affordable housing industry, and for good reason. Throughout her extremely tenured career, Pat has worked for many organizations throughout the Commonwealth, including the Springfield Redevelopment Authority, MassHousing, the Executive Office of Housing and Livable Communities (EOHLC), the Regional Housing Network of Massachusetts (RHN), and most recently, RCAP Solutions.

Born into a family who immigrated from Italy, Pat grew up in Springfield, Massachusetts. Although she has worked in other states on both the east and west coasts, Western Massachusetts has always been her home. Pat’s very first job was working in retail at a children’s clothing store while in high school. This sparked her love of retail, leading to an executive training opportunity with Filene’s, which, she explained, “set my career on fire.”

One of Pat’s earliest accomplishments was working as a property manager at a 160-unit affordable housing complex in Springfield. Pat was in her early 20’s when her work managing such a large complex got her noticed by industry leaders. She moved to Boston, which was “the big click” for her career in housing, she loved what it stood for and that, much like retail, many of the industry leaders were women.

Later, Pat was recruited by EOHLC and RHN to write the contract for the state’s Section 8 Homeownership Program. Upon completion of this project, Pat’s skills proved to be invaluable, and thus she was hired at RHN full-time. Pat worked there for 16 years, where she made strides assisting the nine Housing Consumer Education Centers (HCECs), hosting annual conferences, and working with legislators and advocates to ensure proper funding for affordable housing programs and developments across Massachusetts.

During her substantial time at RHN, Pat worked together with Maureen Fitzgerald, then-Executive Director of the organization, to ensure fair and equal treatment for the people we all collectively serve, as well as to uphold respect for the staff. These two female trailblazers brought the agency to where it is today – the forefront – and eventually positioned it for success under new leadership.

“For 16 years, I had the pleasure of working as a team with Pat Byrnes at the Regional Housing Network. Her efforts were woven into everything that the Network accomplished”, said Maureen, “Pat is one of the most mission-driven, smartest people I know in the housing industry. She is also one of the warmest, funniest, most generous people I know.  RCAP Solutions is very lucky to have her on board!”

Pat reflected on her history at RHN, stating, “For me and for Maureen, it was a shared experience. Whatever one accomplished, was also the accomplishment of the other. We were kind of seamless.”

Pat has worked tirelessly with other industry leaders, including Nancy Rivera, Housing Advisor at RCAP Solutions, who said, “Pat and I have known each other for more than 40 years. During this time, I’ve had the pleasure of working and participating with Pat in a variety of projects and subcommittees. Her knowledge and expertise have been invaluable. She is such a wealth of information in the housing industry and is always willing to share. Pat is a very kind, caring, and loving person. She is very sympathetic and is willing to support causes by contributing her time or helping monetarily. Pat is not only my co-worker, but she has also been a true friend to me and many of us who know her.”

In late 2019, Pat joined RCAP Solutions as the Development Advisor and currently works extensively with the organization’s housing department and in support of grant-writing activities. She is always up for a challenge and ready to assist with any new project which lands in her inbox. Pat’s extensive experience, knowledge of the housing industry, and familiarity with the non-profit world has proven an integral resource for the many RCAP Solutions staff members who collaborate with her on a daily basis.

When asked what she is most passionate about, Pat said, “People having homes – people having keys to a door that nobody else has. That has been a driving force of mine for years.”

Pat is a member of the board of directors at Valley Community Development in Northampton. When she is not working to ensure people have safe homes, she is often working to ensure animals have safe homes – Pat is a volunteer at her local animal shelter. Pat is also an avid college basketball fan and currently enjoys rooting for the Providence Friars, an NCAA Division I team.

Brian Scales, President & CEO at RCAP Solutions remarked, “I have had the pleasure of knowing and working with Pat for a number of years. When she came to work at RCAP Solutions, she brought with her a wealth of knowledge and experience; she very quickly became a vital member of our team. I am extremely grateful for all of her input and can rely on her to accomplish anything put before her, including assisting in filling out March Madness brackets.”

Fun Facts About Pat:

  • Hometown: Springfield, Massachusetts
  • Favorite Book: Still Life by Louise Penny
  • Favorite Movie: The Big Easy directed by Jim McBride
  • Favorite Food: Anything Italian
  • Favorite Musician: Tish Hinojosa (folk singer, songwriter, and guitarist)
  • Historical Figure She’d Like to Meet: Josephine Baker (American-born French dancer, singer, actress, and civil rights activist)
  • Place She’d Like to Travel to: Italy