Testimonial – Village of Granville, NY

villagemainI am writing to express the Village of Granville’s appreciation and strong support for Mark Johnson of RCAP Solutions Inc.  Mr. Johnson has been instrumental in developing the operations and maintenance plan for the Village’s new Water Treatment Plant, completed in 2012.  Mr. Johnson is consistently organized and prepared, and he has utilized his experience to aid the Village with numerous recommendations in maintaining compliance with the Safe Drinking Water Act, as well as to make the plant safer and more efficient.

At a time when the Village has been short staffed due to budgetary constraints (operating with a staff of 6 instead of 8), Mr. Johnson’s assistance and counsel has been most helpful. The Operations and Maintenance Plan that he has helped to develop is an absolute necessity for the future, as the Village will be losing two of our senior operators to retirement in the next 24 months.

Mr. Johnson has consistently displayed a professional and positive attitude in assisting the Village throughout the process. On behalf of the Village, I would like to express our sincere appreciation, and also state that we hope for the opportunity to continue our relationship with him in the future as time and funding allow.

Sincerely,

Scott Mackey

Mechanic/Water Plant Operator

Village of Granville, Granville, New York

A Note of Thanks from a Client

We are always pleased to receive feedback from the clients and communities we serve.

We were especially grateful for this recent note from the South Ashmere Water Association, located in Hinsdale, MA, in Berkshire County, which included a donation of $100. This contribution will help our organization to continue the important work we do to help individuals and communities to build pathways to self-sufficiency and expanded economic opportunity.

The note reads:

Dear Jim, Thank you note Ashmere

On behalf of the South Ashmere Water Association, I want to thank you for your help in shaping our asset management plan.  We could not have complied with the D.E.P. (Department of Environmental Protection) requirement or found a practical way of using the information without your help! 

Please accept the donation enclosed in appreciation for your service. 

Sincerely, 

Clay Knapp, President

Praise for an Outstanding Employee

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Note to reader: This is an email that was received last week from a client. This message shows our mission in action and reinforces why customer service is a top priority to all of us at RCAP Solutions. We applaud Jahaira Gonzalez for her professionalism and commitment to her clients while treating everyone she comes in contact with respect, care and excellent service.

Subject: Praise for an Outstanding Employee

Bill Minkle
Senior Vice President and Deputy Director to the President & CEO
RCAP Solutions

Mr. Minkle,

It is not often that I find myself writing an email like this, however, it is my pleasure to be doing so to bring to your attention the outstanding service that I have received from one of your employees, Jahaira Gonzalez, in the Worcester office.

From the moment I walked into the office, Ms. Gonzalez was very professional, attentive and courteous. She addressed me right away and was very helpful and knowledgeable, answering all of the many questions that I had since I was unfamiliar with what services were offered and the process to go about applying for them. She gave me the necessary paperwork that I needed for the RAFT Program and informed me of which days I could come back to meet with a counselor and submit my application. I asked if there was a number I could call if I thought of any additional questions after I left and she gave me her business card and pointed out her direct number.

I returned two days later and the office was full of people waiting. Again, Ms. Gonzalez was quick to address me and ask if I had signed in and brought my paperwork with me, which I had, and then told me to take a seat while I waited to meet with a counselor. While I waited, I observed a very busy office full of people walking about and streaming in and out. Ms. Gonzales impressed me with how well she kept her composure with all that was going on. Both clients and counselors were surrounding her asking questions, the phone was ringing often and she answered everyone’s questions while also managing to answer the phone, make photocopies, and hand out more paperwork and business cards all in a timely manner. I was especially impressed when she answered the phone and was friendly and patient and took her time with each caller despite having a frenzy of people around her waiting for her assistance. She did a great job holding her composure under the chaotic circumstances and treated every client, whether in the office or on the phone, with total professionalism.

Today I called Ms. Gonzalez to follow-up on my application and got her voicemail which stated she would return all calls within 24-48 hours. I left a message hoping that I would indeed get a return call as often times you don’t these days, no matter where you are calling, and thinking that if I did, it probably would be much longer than 24-48 hours. She called me back 3 hours later. I wasn’t expecting that and I was surprised and impressed. I was thinking, “This girl is good!” It was then that I decided I needed to write this e-mail to acknowledge her exceptional skills as she is an incredible asset to your organization.

Before I became unemployed which is what lead me to RCAP Solutions in the first place, I worked as a legal assistant at a law firm in Worcester for over 16 years with 8 years in office environments prior to that. I know how difficult it is to maintain your composure while working under the pressure of a demanding job. It’s even more challenging to remain friendly and to give each client the time and attention that they deserve. Ms. Gonzales is outstanding in all regards and a very hard working employee. Her contributions to your organization deserve acknowledgement as she goes above and beyond for all the clients, as well as the staff. Someone like her is hard to find and you are very lucky to have her.

Best regards,
Jennifer M. Disley

Home Modification Loan Program Testimonial

 

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More happy customers!

The following is a thank you note sent to Renée Perdicaro, RCAP Solutions Residential Loan Fund Manager from a family that recently received a Home Modification Loan.  This program provides financing to make modifications to the residences of disabled persons, enabling individuals to live independently and remain in their homes.

“We will never be able to thank your organization enough for the opportunity to modify our home. Nor can we thank you enough for all the work and time you personally put in yourself.  If it weren’t for you, I would not be able to be in my own home. Thank you Renée, for all you did and for putting up with the endless phone calls from us as well as from the contractor.  The contractor we used, JW Remodeling, was amazing.  The jobs were done to perfection and we had not a single grievance. With much gratitude, Tom and Karen Grimes”

For more information on our Home Modification Loan Fund Program, please visit our Home Modification Loan Page.