In the spring of 2021, RCAP Solutions hosted a 3-part Zoom webinar series for tenants, homeowners, landlords, and all other interested parties. Attendees heard from the experts about our robust housing programs including; emergency rental/mortgage assistance, subsidized housing options, and much more. Participants had the ability to ask questions and the presentations were made available afterwards on our YouTube channel.
RCAP Solutions’ Worcester Office is currently closed.
*Update: RCAP Solutions will re-open to staff on Wednesday, March 25. At that time we will continue to be closed to public visits, but will be available via email, phone, and fax. We ask that clients be patient as all return messages and paperwork from the previous week will be completed on a first come, first served basis.
It was brought to our attention that a client who visited the office later tested positive for COVID-19. As a result, the leadership team made the decision to close until further notice.
We are monitoring the situation daily. Decisions are being made based on the most current information available and our policies and response to this situation are subject to change without notice. Our concern is for the health and safety of staff and clients.
The team will continue to assess the situation and will make a decision as to when we feel it is safe to reopen the office.
Please check our website and social media pages for additional information.
If you are a housing client: Please note that cases and files are not being processed until it is safe for staff to return to the office. Paperwork can still be submitted and we will resume processing when we return. For more information on program and contact information, please visit: www.rcapsolutions.org/closing/
This message is regarding our Worcester Office Only and does not affect our Community Resources Services or Staff.
We appreciate your attention and apologize for any inconvenience it may cause.
Thank you. Be safe and be well everyone.
*Due to the constantly evolving COVID-19 crisis this announcement may be subject to change without notice.
RCAP Solutions is Closed to the Public Until Further Notice.*
This decision was made with an abundance of caution and in the interest of protecting the health and safety of our staff and clients. During this time, the office will not be open to the public for face to face meetings. There will be no RAFT hours for onsite intakes, housing workshops, first time homebuyer classes or any in-person meetings during this time. In order to continue to serve our clients to the best of our ability, staff will still be available via email, phone, and fax.
Please note: Email is the best means of contact for quicker response.
Housing Consumer Education Center (HCEC): Residential Assistance for Families in Transition (RAFT), First Time Home Buyer Counseling and Education, or other housing counseling assistance, please email: HCEC@rcapsolutions.org, documents can be faxed to: 508.365.6008
Financial Assistance for Renters & Homeowners:RCAP Solutions administers financial assistance programs such as Residential Assistance for Families in Transition (RAFT), Emergency Rental and Mortgage Assistance (ERMA), and the Federal Emergency Rental Assistance Program (ERAP). These programs are designed for renters and homeowners of all household sizes to help prevent homelessness.
All RCAP Solutions’ managed communities are closed to the public at this time. Access is limited to caregivers and aides, and essential visitors, defined as those bringing necessary supplies, groceries and medications to a resident, as well as property operations.
We strongly recommend residents:
Remain on campus and not visit public places;
Maintain social distancing (at least 6 feet) at all times.
Technical Assistance Providers are available for phone and remote web-based meetings. Staff travel to meetings is postponed during this time period and any previously scheduled face-to-face meetings will now be conducted remotely.
Updates will be provided for training and workshops scheduled in all our states and territories, with either links for online workshops or postponement plans. Our National partner has negotiated Training Contact Hours for web-based trainings.