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OFFICE HOURS
Monday through Thursday
8:30AM to 4:30PM
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GARDNER OFFICE
205 School Street
Gardner, MA 01440
Toll Free: 800-488-1969
Click For Directions
WORCESTER OFFICE
90 Madison Street
Worcester, MA 01608
508-792-5230
Click For Directions
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RCAP Solutions: Executive and Regional Management Staff
Karen A. Koller, CAE
President and Chief Executive Officer
978-630-6650
Karen joined RCAP Solutions in 2001. With nearly two decades of community development and non-profit
organization management, she is adept at creating and implementing strategic plans; board development;
fiscal management; and workforce and economic development. She is a member and past president of the board
of the Rural Community Assistance Partnership, Inc., president of the Massachusetts Non-Profit Housing
Association, and a board member of the National Rural Housing Coalition. Karen earned a bachelor’s degree
at Medaille College in Buffalo, NY, an MBA at Western New England College, and is a Certified Association
Executive, American Society of Association Executives, Washington, DC
Paul A. Teixeira
Vice President & Chief Program Officer
978-630-6711
Paul joined RCAP Solutions in 1985, and has extensive experience in
all aspects of property development and management, including
oversight of property management portfolios, properties in
development and potential property development opportunities.
He earned his bachelor’s degree at North Adams State College
in North Adams, MA. Additionally, he is certified as an
Assisted Housing Manager by the U.S. Department of Housing and
Urban Development, and as a Non-Profit Housing Management
Specialist by the Consortium for Housing and Asset Management.
Richard N. Watkins
Executive Vice President & Chief Human Resources Officer
978-630-6647
Rick Watkins joined RCAP Solutions in the fall of 2006, bringing
with him more than 25 years of human resources management experience
with several companies, including Fulflex, Inc.; Vermont Medical, Inc.;
Bridgeport Metal Goods; and Schleicher & Schell. Most recently, Rick
served as Director, Human Resources for Holstein Association USA, Inc.
in Brattleboro, Vermont, a nonprofit industry organization with 35,000 members.
Rick has a B.S. in Business Administration/Psychology from the University of Akron (Ohio).
Ben N. El-Qasem
Chief Financial Officer
978-630-6636
Ben brings 23 years of experience in the finance and
administration field to RCAP Solutions. Ben most recently served
as Executive Director of Finance and Administration for Adams &
Associates which facilitates Job Corps Operations Contract with
the U.S. Department of Labor. Ben has held several positions for
Job Corps project since 1995, spanning several states within the
United States. He served as Treasurer on the Board of the
Maryland Association of Psychiatric Support Services (MAPS) for
three years.
Ben earned a Bachelor’s of Arts in Business Administration and
English from Western Maryland College and an MBA from The
University of Baltimore.
Donna Warshaw
Executive Director of RCAP Solutions Financial Services
978-630-6635
Donna has worked in banking and finance related to commercial and real estate operations
as well as economic development for over 20 years and is a former RCAP Solutions Board Member.
Donna came to RCAP Solutions Financial Services from North Central Massachusetts Development
Corporation where she was the Vice President of Lending. Donna was Assistant Vice President
at BankBoston and Worcester County Institution for Savings where she worked with government
agencies to provide customers with appropriate loan products, managed investment real estate
loan portfolios and determined credit worthiness of investment real estate loans. Donna holds
a Bachelor of Arts in Primary Education from Worcester State College. Donna has also been a
Board Member for Aids Project Worcester and Greater Gardner Community Development Corporation,
Committee member of Montachusett Regional Planning Committee and on the Executive Committee for
Worcester Economic Club.
Pamela O'Neill
Director of Client Resources
978-630-6651
Pam a recent Independent Consultant has more then two decades experience in both education and
clinical care and fifteen years working knowledge in clinical settings. Her work has involved
clients and families from diverse backgrounds throughout the Eastern United States spanning
residential, group care and day treatment facilities. Pam has managed multiple teams of
paraprofessionals including mental health workers, educators, medical, judicial and public and
private agencies. Pam holds a Bachelors of Arts in Psychology from Stone Hill College and a
Master of Arts in Psychology from Norwich University. Pam is currently serving on the board of
the MASOC: Massachusetts Adolescent Sex Offender Coalition.
Scott Mueller
Director or Community Resources
315-482-2756
Scott joined RCAP Solutions in 2000. He has expertise in the development of water supply and wastewater
projects; economic development planning; infrastructure project planning; project management; grant writing
and funding acquisition; community development planning; land use; and environmental planning. Scott earned
his bachelor’s at St. Lawrence University in Canton, New York; and a master’s degree in landscape architecture
at the SUNY Environmental School of Forestry.
Sukhwindar P. Singh
Director of Education and Training
814-861-7072
Sukhwindar joined RCAP Solutions in October, 1994 after previous experience as a Training Specialist with the
National Environmental Training Center for Small Communities at West Virginia University. Ms. Singh has also
served as a secondary educator in chemistry and has prior research expertise in the area of organic chemistry.
She presents an unusual blend of technical science and training skills useful in a variety of settings and
leadership roles. She has the following certifications: Class 1-S Certified Wastewater Package Plant/ Pond and Sand
Filter Operator; Solid Waste Operator & Compost. She is a member of the Central Pennsylvania Water Quality.
Sukhwindar holds a bachelors degree in Chemistry for the University of West Virginia and a master’s degree in
Synthetic Organic Chemistry and Biology from The University of Toledo, Ohio.
Frank Emmick
Director of Grants and Contracts
978-630-6642
Frank Joined RCAP Solutions in 2004 following ten years with Rural Community Assistance Corporation as a program
coordinator and contract specialist. Frank has served on advisory boards and task forces and the Rural Community
Assistance Partnership (RCAP) new programs committee. Frank has more than 30 years experience with direct or
shared responsibility for organizational development including client services, public relations and publications,
policy development and implementation, grant writing, staff development and supervision. He currently manages
grants and contracts with total budgets exceeding $2 million annually and supervises staff. Frank holds a B.A.
Sociology, University of Kansas; and a M.A., Sociology, University of Connecticut.
Brian Scales
Director of Planning & Development
978-630-6649
Locally ingrained in the not for profit sector, Brian came to RCAP Solutions
from the Cleghorn Neighborhood Center in Fitchburg, MA where he was the
Director of Development. Previously, Brian also consulted for seven years
with several non-profits across the region in development activities such as
fundraising, grant writing and strategic collaboration initiatives. Brian
holds a Certificate in Literature from Cambridge University, a Bachelors of
Arts in English from Florida Atlantic University and a Masters of Arts from
University of Central Florida. Brian has served on the board of Literacy
Volunteers of Montachusett Area as director and Network of Area Nonprofits
as an Advisory Board Member.
Edward Berte
Manager, Housing Quality Assurance
800-488-1969, Ext. 6686
For many years prior to joining RCAP Solutions in 1999, Ed owned and operated a year-round remodeling service for
residential and commercial properties. His previous experience includes responsibilities for general
maintenance of approximately 80 properties; preparing properties for sale (which included carpentry, drywall,
plumbing, and electrical work) and coordinating repair work with plumbers, electricians and mechanical contractors.
Ed holds an Unrestricted Massachusetts Construction Supervisors License (License #054262).
Shelley Welch
Operations Manager
978-630-6694
Shelley joined RCAP in 2006. Shelley has over ten years experience in business management and process coordination.
Shelley supervises a team of five which includes such diverse components such as information technology and custodial duties.
She is adept at process coordination and is currently reviewing our internal controls. Shelley holds a bachelors
degree in counseling from Shaloam College in Des Moines, Iowa.
Sharon Drake
Human Resources Manager
978-630-6665
Sharon joined RCAP in 2009. Sharon comes to us from Resource Management, Inc. where she served as a Sr. Human Resources
Representative handling a wide variety of HR functions including benefits, policies, new hire orientations, and government
reporting. Prior to her work with Resource Management Sharon was the HR Director for Ragsdale Motor Group. In addition to
Sharon’s strong HR background, she has a Bachelors’ Degree in Accounting from the New England School of Accounting.
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