Leadership Team

Brian Scales

Brian Scales
President & Chief Executive Officer

Locally ingrained in the not for profit sector, Brian came to RCAP Solutions in 2008 from the Cleghorn Neighborhood Center in Fitchburg, MA where he was the Director of Development. Previously, Brian also consulted for seven years with several non-profits across the region in development activities such as fundraising, grant writing and strategic collaboration initiatives. Brian holds a Certificate in Literature from Cambridge University, a Bachelors of Arts in English from Florida Atlantic University and a Masters of Arts from University of Central Florida. Brian has served on the board of Literacy Volunteers of Montachusett Area as director and Network of Area Nonprofits as an Advisory Board Member.

Emily Farrand
Executive Vice President

Emily joined RCAP Solutions in July of 2015 after several successful years at ADP as a HR Business Partner, where she served as RCAP’s main contact and account manager. Emily is a strong relationship manager with 20 years of experience in the human resources field. She has extensive experience in employee relations, corporate initiative guidance and executive level management support. She brings extensive knowledge of healthcare reform compliance and offers strategic experience in implementing solutions. Emily holds a Bachelor’s of Science Degree in Psychology and a minor in Human Services from Fitchburg State University.  Emily is a Certified Healthcare Reform Specialist, Senior Certified Professional and is a certified Professional in Human Resources. She is a member of the Society for Human Resource Management.

Alyssa Glennon
Vice President & Chief Financial Officer

Alyssa joined RCAP Solutions in 2009, as an entry level accountant while completing her bachelor’s degree. After 18 months, she was promoted to Manager of Finance and Program Audit and began managing staff. She is the youngest member of the Leadership Team at RCAP Solutions, and has quickly risen through the ranks of a complex department in this multifaceted organization. Alyssa brings a strong level of professionalism, management and organizational skills to the organization, providing strong support to the finance department and a focus on the mission and programs which support our clients. Alyssa holds a MBA from Fitchburg State University and a Bachelors Degree in Business Administration with a concentration in Accounting from Worcester State University.

Maegen McCaffreyMaegen McCaffrey
Vice President of Marketing & Communications

Maegen joined RCAP Solutions in 2011, after 8 successful years as the Executive Director of the Wachusett Chamber of Commerce in Clinton, MA. Prior to this, she served as the Marketing Director for Grubb & Ellis Company and several other non profit organizations.  Maegen holds a Bachelors of Arts Degree in Mass Communication from Westfield State College and a Masters of Arts in Integrated Marketing Communication from Emerson College.  Maegen was named a 40 Under Forty honoree by the Worcester Business Journal and won an award in Newsletter Writing and Design by the American Chamber of Commerce Executives.  Among her numerous volunteer contributions, Maegen is an Executive Member of MassHire North Central Workforce Board, Board Member of the Nashoba Valley Chamber of Commerce, and former Chair of the Mass Association of Chamber of Commerce Executives.

Joshua Bedarian
Housing & Compliance Officer

Josh began working at RCAP Solutions in 2020 as the Grants, Contracts and Compliance Manager, after serving as the District Director for Chairwoman Jennifer Benson in the Massachusetts House of Representatives. In this role, he managed overall district operations, workflow and college interns, represented the office at events, monitored district issues, and conducted outreach to constituents. Prior to this he served as intern to U.S. Representative Paul Tonko, in NY. Joshua’s state and federal government experience provides him with an understanding of RCAP’s funding sources and the need for strict adherence to program fulfillment. In this role, he oversees RCAP’s extensive housing programs, legislative activity, and acts as a liaison to our partner organizations to ensure open communication and positive outcomes. Joshua holds a Bachelor of Arts in Public Policy from the University at Albany, SUNY. His volunteer experience includes Turkey Hill Family Lions Club, where he served as Past President, City of Fitchburg Water and Wastewater Commission, Town of Shirley Zoning Board Member, New York State History Museum, and the Westminster Cal Ripken League.

Lovette Chislom
Director of Housing Counseling and Financial Services

Ms. Chislom began her career at RCAP Solutions in 2009 as an Accounting Clerk, managing the account payables and receivables for the organization. She was promoted to Accounting Specialist, and began supporting the Home Modification Loan Program for the organization. Ms. Chislom was named Residential Loan Fund Manager in 2015 and was instrumental in elevating the program to a new level of competence with her enhanced communications, customer service, and organizational skills. In her five years of managing the program, she increased the number of loans by 109% and the dollar amount by 168%, closing 214 loans totaling over $6.6M, bringing a tremendous amount to the position by treating every client with compassion and professionalism. In October of 2020, Ms. Chislom was named Director of Housing Counseling and Financial Services. In this role, she will be responsible for overseeing the Housing Consumer Education Center, which serves as the organization’s front door to the public for all housing and emergency assistance programs. This includes economic assistance programs including Residential Assistance for Families in Transition (RAFT), Emergency Rental and Mortgage Assistance (ERMA), and HomeBASE; education and training programs such as first time home buyer and financial empowerment classes; and counseling support including pre and post homebuyer services and landlord/tenant assistance. Ms. Chislom brings over 20 years of experience to the position and is well respected by the Community Economic Development Assistance Corporation (CEDAC), the Home Modification Loan Program funder.

Jenna Day
Director of Community Resources

Ms. Day joined RCAP Solutions in 2018. She has extensive experience in resource development in rural communities. She brings with her a diverse skillset; including building individual and community capacity and planning for technical, managerial and financial sustainability. She previously served as the Director of the Housing Consumer Education Center at the Franklin County Regional Housing and Redevelopment Authority.



Linda Kirwan

Linda Kirwan
Chief Elderly Services Officer and Director of Property Management

Linda began her career at RCAP Solutions in 1997. She has over 20 years of practical property management experience gained through hands on experience at Cottage Street and Hapgood Apartments in Athol. Linda oversees the day-to-day operations of the organizations property management portfolio. She is certified in Low-Income Housing Tax Credits, HOME, is a certified Assisted Housing Manager and as a Fair Housing & Reasonable Accommodation Specialist.


Sally Nieves
Co-Director of  Rental Assistance

Sally Nieves joined RCAP Solutions in 2014 as a Program Representative after working for South Middlesex Opportunity Council (SMOC) in several roles ranging from sober housing to advocacy and rental assistance. Ms. Nieves brings almost 20 years of experience in the affordable housing sector to her current position and is a strong advocate for underserved populations including multicultural and bilingual individuals. In her current role, she oversees a team of managers, program representatives, case workers, quality control compliance monitors, inspectors, and administrative staff. Subsidized housing programs supports RCAP’s primary mission, which is to address the needs of lower income persons and communities while emphasizing self-sufficiency and economic opportunity leading to personal empowerment.

Kwame Ofori
Director of Information Technology

Kwame Ofori began his career at RCAP Solutions in 2018 as a System Administrator, surveying the IT environment, making equipment upgrades, troubleshooting system problems, and providing technical support for remote and local users. In 2019, he was promoted to an advanced System Administrator role, where he was able to develop a disaster recovery plan resulting in improved processes and ensure minimal data loss as well as provide continuous technological advancements to enhance the efficiency of RCAP’s IT operations and processes. In his current role, Mr. Ofori is responsible for the planning, development, and implementation of the organization’s IT strategies and direct the daily operations of the IT Department. He also leads the compliance team to address security and data compliance at the organization, which includes vulnerability assessment, innovation of IT infrastructure and breakdown of IT frameworks to increase staff compliance. Mr. Ofori received his MS in Information Technology/Cyber Security from Clark University in Worcester, MA, a BS in Computer Science from Worcester State University, Worcester, MA, and an AS in Computer Systems Engineering Technology from Quinsigamond Community College, Worcester, MA.

Susie Rich
Co-Director of Rental Assistance

Susie Rich joined RCAP Solutions in 2021 as Deputy Director of Rental Assistance, with over 25 years of experience working with rental and financial assistance programs and subsidized housing programs with South Middlesex Opportunity Council (SMOC). In her current role, she oversees the subsidized housing department, supporting thousands of low-income families throughout central Massachusetts, ensuring the integrity, efficiency and effectiveness of the organization’s rental assistance programs and operations. Ms. Rich received AS in Applied Business from Cincinnati State Technical Community College in Cincinnati OH, and attended the MetroWest Leadership Academy in Framingham, MA. She received her Supervision and Management certification from Nan McKay and Associates, Inc.