Leadership Team

Karen A. Koller, CAE
President and Chief Executive Officer

Karen joined RCAP Solutions in 2001. With nearly two decades of community development and non-profit organization management, she is adept at creating and implementing strategic plans; board development; fiscal management; and workforce and economic development. She is a member and past president of the board of the Rural Community Assistance Partnership, Inc., president of the Massachusetts Non-Profit Housing Association, and a board member of the National Rural Housing Coalition. Karen earned a Bachelor’s Degree at Medaille College in Buffalo, NY, an MBA at Western New England College, and is a Certified Association Executive, American Society of Association Executives, Washington, DC.


BMinkle1Bill Minkle, MS
Executive Vice President

Bill joined RCAP Solutions in 2014.  He brings over 30 years of nonprofit experience with expertise in program and resource development, administration and operations for social services, self-sufficiency and workforce development, adult education, subsidized housing programs, foreclosure prevention, strategic planning, financial literacy, youth and senior programs, financial assistance, housing, violence prevention, and anti-poverty community action programs serving diverse populations in need of services. Mr. Minkle is a mission-driven executive administrator with excellent budget and fiscal management skills to manage large, diverse, and complex budgets.  He is an innovative strategist with a proven track record to create, develop, and implement new funding sources and programs.  As a member of the Executive Leadership team, he brings excellent strategic thinking, analytical, and planning skills as well as the ability to maximize staff potential and optimize available resources to achieve the goal of quality service delivery. Bill earned a Bachelor’s Degree in Sociology from Bridgewater State College in Bridgewater, MA and a Master’s degree in Human Services from the University of Massachusetts, Boston.

Brian Scales

Brian Scales
Vice President & Chief Capacity Officer

Locally ingrained in the not for profit sector, Brian came to RCAP Solutions in 2008 from the Cleghorn Neighborhood Center in Fitchburg, MA where he was the Director of Development. Previously, Brian also consulted for seven years with several non-profits across the region in development activities such as fundraising, grant writing and strategic collaboration initiatives. Brian holds a Certificate in Literature from Cambridge University, a Bachelors of Arts in English from Florida Atlantic University and a Masters of Arts from University of Central Florida. Brian has served on the board of Literacy Volunteers of Montachusett Area as director and Network of Area Nonprofits as an Advisory Board Member.


Emily Farrand
Vice President of Human Resources

Emily joined RCAP Solutions in July of 2015 after several successful years at ADP as a HR Business Partner, where she served as RCAP’s main contact and account manager. Emily is a strong relationship manager with 20 years of experience in the human resources field. She has extensive experience in employee relations, corporate initiative guidance and executive level management support. She brings extensive knowledge of healthcare reform compliance and offers strategic experience in implementing solutions. Emily holds a Bachelor’s of Science Degree in Psychology and a minor in Human Services from Fitchburg State University.  Emily is a Certified Healthcare Reform Specialist, Senior Certified Professional and is a certified Professional in Human Resources. She is a member of the Society for Human Resource Management.


Alyssa Glennon
Director of Finance

Alyssa joined RCAP Solutions in 2009, as an entry level accountant while completing her bachelor’s degree. After 18 months, she was promoted to Manager of Finance and Program Audit and began managing staff. She is the youngest member of the Leadership Team at RCAP Solutions, and has quickly risen through the ranks of a complex department in this multifaceted organization. Alyssa brings a strong level of professionalism, management and organizational skills to the organization, providing strong support to the finance department and a focus on the mission and programs which support our clients. Alyssa holds a MBA from Fitchburg State University and a Bachelors Degree in Business Administration with a concentration in Accounting from Worcester State University.


Linda Kirwan

Linda Kirwan
Chief Elderly Services Officer and Director of Property Management

Linda began her career at RCAP Solutions in 1997. She has over 20 years of practical property management experience gained through hands on experience at Cottage Street and Hapgood Apartments in Athol. Linda oversees the day-to-day operations of the organizations property management portfolio. She is certified in Low-Income Housing Tax Credits, HOME, is a certified Assisted Housing Manager and as a Fair Housing & Reasonable Accommodation Specialist.



Maegen McCaffreyMaegen McCaffrey
Chief Communications Officer

Maegen joined RCAP Solutions in 2011, after 8 successful years as the Executive Director of the Wachusett Chamber of Commerce in Clinton, MA. Prior to this, she served as the Marketing Director for Grubb & Ellis Company and several other non profit organizations.  Maegen holds a Bachelors of Arts Degree in Mass Communication from Westfield State College and a Masters of Arts in Integrated Marketing Communication from Emerson College.  Maegen was named a 40 Under Forty honoree by the Worcester Business Journal and won an award in Newsletter Writing and Design by the American Chamber of Commerce Executives.  Maegen is on the Executive Committee of the North Central Mass Workforce Investment Board and is a former Chair of the Mass Association of Chamber of Commerce Executives.


Scott MuellerScott Mueller
Chief Community Services Officer and Director of Rural Assistance

Scott joined RCAP Solutions in 2000. He has expertise in the development of water supply and wastewater projects; economic development planning; infrastructure project planning; project management; grant writing and funding acquisition; community development; land use; and environmental planning.  Scott earned a Bachelor’s Degree at St. Lawrence University in Canton, New York; and a Master’s Degree in landscape architecture at the SUNY Environmental School of Forestry.