Community Resources Staff

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Brian Scales
Executive Vice President

Mr. Scales joined RCAP Solutions in 2008. Locally ingrained in the nonprofit sector, he previously worked as the Director of Development for the Cleghorn Neighborhood Center in Fitchburg, MA. Before this, he consulted with several non-profits across the region in development activities such as fundraising, grant writing and strategic collaboration initiatives. Mr. Scales has served on the board of Literacy Volunteers of Montachusett Area as director and Network of Area Nonprofits as an Advisory Board Member. Education: Certificate in Literature, Cambridge University; B.A. in English, Florida Atlantic University; M.A. in English, University of Central Florida.


Jenna Day
Director of Community Resources

Ms. Day joined RCAP Solutions in 2018 as the Community Development Specialist for New England. She previously served as the Director of the Housing Consumer Education Center at the Franklin County Regional Housing and Redevelopment Authority. She brings with her a diverse skillset, including building individual and community capacity, as well as supporting the progress and sustainability of rural communities. Her experience as Town Coordinator in Heath, MA and her long-term role on the local Heath Board of Health provides critical financial and managerial expertise, including extensive budgeting experience. As a former Head Custodian for the Mohawk Trail Regional School District, Ms. Day’s experience also includes the operation of a non-transient, non-community water system, and a clear understanding of the dynamics of small systems and the importance of training to ensure success. Prior to her promotion to Director of Community Resources, she was the New England Community Development Specialist. She brings extensive experience in water and wastewater, and a passion for overall holistic community development and capacity building. Education: B.A. in Environmental Education, Goddard College. Professional Certifications: Very Small Systems Water Operator License, MA.


Mark JohnsonMark Johnson
Deputy Director of Community Resources

Mr. Johnson joined RCAP Solutions in 2015. He has over 20 years of experience in the drinking water profession. Prior to joining RCAP, he worked as a water quality engineer at a large, investor-owned water utility in California and before that as a water operator for a small municipal utility in Maine. Mark currently works with rural communities in Vermont on water and wastewater issues and manages RCAP Solutions’ EPA-funded Private Well Program. Professional Licenses: Certified in drinking water distribution and treatment as well as cross-control and backflow prevention. Education: B.S. in Civil Engineering from Northeastern University, Boston.


Candace Balmer
New York State Lead

Ms. Balmer has been with RCAP Solutions for 23 years, assisting small, rural communities to plan, fund, implement and maintain community water and wastewater projects. She is a skilled technical educator and trainer. Previously, she held the position of Associate Director, Pollution Abatement Technology Program, Westchester Community College, Valhalla, New York, and of Project Engineer, Environmental Resources Management, Inc., Exton, Pennsylvania. Education: A.A.S. in Water Quality Monitoring; B.A. in Anthropology; M.S. in Environmental Engineering.



Juan Campos Collazo
Community Development Specialist for Puerto Rico

Mr. Campos joined RCAP Solutions in 2002 with 14 years of experience providing technical assistance to small communities as a PR Department of Health Regional Coordinator. Mr. Campos is also a Certified Water Operator and actively trains prospective operators in Puerto Rico. Advisory Boards and Task Forces: Active Member of the Puerto Rico Engineers and Surveyors College. Education: B.S. in Civil Engineering with a concentration in Sanitary Engineering from the Polytechnic University of Puerto Rico. Professional Certifications: Level IV Drinking and Wastewater Plant Operator, Emergency Response Plans (ERP) and Security Enhancements for Water Utilities, Vulnerability Assessments for Water Utilities, Conducting a Sanitary Survey of Small Water Systems, Certified Check Up for Small Systems Trainer (CUPSS).


Matt Cassedy
Connecticut State Lead

Mr. Cassedy joined RCAP Solutions in early 2018. He has 18 years of experience in water operations including extensive small systems training and technical assistance as well as in the role of a contract operator for dozens of small industrial water systems. Education: B.A. Social Sciences, Western Connecticut State University. Professional Certifications: Certificate in Utility Management, Level II certification in Drinking Water Treatment and Distribution, as well as cross connection surveys and backflow inspection in CT.


Michelle Coad
Environmental Technician

Ms. Coad joined RCAP Solutions in 2021 with 25 years of experience in process engineering, production management, technical sales account management, and environmental services. Most recently, as a Public Water System Inspector with the Maine Drinking Water Program, she worked directly with small public water systems, licensed operators, and other state and federal agencies to provide safe drinking water to the public. She has prior experience in residential and commercial property inspection and environmental services, including air and water quality monitoring. Ms. Coad’s strength as an account manager responsible for polymer dispersions sales to the construction, coatings, paper, and adhesives markets was her ability to understand client needs and provide innovative technical solutions. She began her career as a process engineer and production manager in the paper industry where she developed expertise in aqueous systems and fluid dynamics, experimental design, process improvement and project management. She has supervised production crews, professional teams, and laboratory technicians, and has had responsibilities overseeing industrial water treatment processes to include freshwater disinfection, wastewater flocculation and coagulation, corrosion inhibition, and deposit control. Education: B.S. in Chemical Engineering, University of Maine. Professional Certifications: Certified Radon Measurement – Air & Water


Michael Cohrs
New Jersey State Lead

Mr. Cohrs joined RCAP Solutions in February 2018. His background is in education, math, and physics. He worked extensively with water systems throughout the country over the last few years to provide training and implementation support on cyanotoxin identification, monitoring and treatment technology. He has years of experience in curriculum development and educational delivery. Education: B.S. in Physics & Minor in Mathematics, Montclair State University; B.S in Secondary Education/Language Arts, Canisius College.


Lili Dagle
Community Resources Project Assistant

Ms. Dagle joined the RCAP Solutions team in February 2021. She brings four decades of administrative experience, program coordination, and organizational excellence to her position. Her background in project management and drive towards success makes her a vital asset to the RCAP Solutions team. Education: Paralegal Certificate from Assumption College, Worcester, MA; Executive Secretary Certificate from Burdett School, Boston, MA.




Danielle Desmarais
Well Assessment Specialist

Ms. Desmarais joined RCAP Solutions in September 2021. She brings a decade of environmental experience working in a variety of positions including laboratory work, research and analysis, water systems, and quality control to the organization. She has experience in marketing and managing projects, and her enthusiasm for ensuring individuals have access to safe, clean water makes her a valuable asset to the Private Well Program. Education: M.S. in Environmental Science and Policy, Clark University, Worcester, MA; B.A. in Fine Arts in Theatre Design and Technology, Syracuse, NY. Professional Certifications: Cross Connection Control Surveyor; Water Treatment I, Process Optimization; Watershed Management Training Certificate.


Derik J. Dressler
Regional Collaboration Specialist

Mr. Dressler joined RCAP Solutions in June of 2019. He brings 14 years of experience in environmental work and water operations as the former Environmental Manager for the Pennsylvania Department of Environmental Protection. In this role, he interpreted and enforced the Safe Drinking Water Act, managed the regional operations for the Northcentral office and coordinated with the Central office on regional initiatives to gather input and support. His volunteer service includes the PA Department of Conservation and Natural Resources State Park Feasibility Study on Rails to Trails, Snyder County, PA Nippenose Valley Watershed Association. Education: B.S. Environmental Technology Management, Pennsylvania College of Technology. Professional Certifications: PA Certified Drinking Water Operator Class A, E subclasses 1-14 Commonwealth Mentoring Program Graduate Lean Management Training.


Andrew Evans
Environmental Technician

Mr. Evans joined RCAP Solutions in May 2021. His background is in natural science, geology, and hydrology. He has extensive experience in the wastewater sector and previously worked as the pretreatment coordinator and laboratory director a sewage treatment plant in Western Massachusetts. Mr. Evans has extensive experience maintaining compliance, performing inspections, and biologically and chemically treating wastes. His extensive knowledge of both state and federal environmental laws makes him a valuable asset to the small, rural communities he serves. Education: B.S. in Natural Science & Minor in Geology, Northern Vermont University. Professional Certifications: Grade 7-C MA Wastewater License, Class 2 MA Wastewater Lab Certification, & MA Certification in Drinking Water Treatment and Distribution


Seth Loht
GIS Specialist

Mr. Loht joined RCAP Solutions in 2015 and works on a variety of specialized mapping projects and provides overall team support for GIS work to the field staff. Prior to this he worked as a GIS mapping and data management specialist for 13 years including working for the US Navy computerized mission support and modeling for US Navy submarine forces. Mr. Loht also worked as a GIS and GPS Specialist for engineering firms that provide infrastructure mapping services to communities of all sizes. Education: B.S. in Geography, Penn State University; M.S. in GIS, Arizona State University.


Wanda Rios Martinez
Water Compliance Specialist

Ms. Martinez joined RCAP Solutions in July 2018. Her background is in drinking water and wastewater operations and environmental compliance. She worked for Puerto Rico’s Aqueduct and Sewer Authority in serval roles for over seven years prior to relocating to Pennsylvania where she worked for the City of York as a Shift Supervisor. She also has extensive laboratory as well as supervisory experience. Education: M.S. in Environmental Management, Metropolitan University; B.S in Biology, University of Puerto Rico. Professional Certifications: Pennsylvania Class A-1 water and wastewater operations.


Luis M. Meléndez-Fox
Water Specialist for Puerto Rico & USVI

Mr. Meléndez-Fox joined RCAP Solutions in November 2018. He brings more than 20 years of progressive experience in the engineering and water treatment field. He has served in several high-level utility management, environmental and engineering roles and has been responsible for managing and supervising a variety of personnel, teams and projects. He has experience in safe drinking water act regulations and coordinating with related agencies including the EPA and DOH. His background includes assessing and installing new technologies, managing projects and consultant contracts, inspections, construction and post-construction management, plant supervision, reporting and statistics. Education: B.S in Chemical Engineering, University of Puerto Rico at Mayaguez. Professional Certifications: Professional Engineer license number 10423. Professional Affiliations: Past Chair of the Puerto Rico Water and Environment Association. American Water Works Association, Colegio de Ingenieros y Agrimensores de Puerto Rico, Awards: Puerto Rico Water and Environment Association-AWWA Fuller Award Recipient, 2017.


Martin Mistretta
New Hampshire Water Compliance Specialist

Mr. Mistretta joined RCAP Solutions in March 2019. He brings more than 30 years of experience in the hazardous waste site remediation field, including operation and maintenance of treatment systems, environmental monitoring and data collection, subcontractor and construction oversight, excavations oversight, landfill operation, maintenance and monitoring, groundwater, surface water and sediment sampling, health and safety oversight, environmental data analysis and reporting, and regulatory compliance. He has served in a variety of management roles of field work at numerous contaminated sites, as well as supervising a variety of personnel, teams, and projects. He has managed public water system operations, consulting for small community public water systems including technical assistance, operation and maintenance, system upgrades and regulatory compliance. Mr. Mistretta’s expertise will make a difference in New Hampshire communities that need vital assistance with their water systems. Education: Environmental Technologies Certificate, University of Massachusetts Lowell. Professional Certifications: NH Water Treatment Plant Operator License-Grade 2, NH Wastewater Treatment Plant Operator License-Grade 3, MA Wastewater/Industrial Treatment Plant Operator License-Grade 5C, NH Hazardous Waste Coordinator Certification.



Scott Mueller
Senior Community Resources Advisor

Mr. Mueller joined RCAP Solutions in 2000. His expertise is in the development of water supply and wastewater projects, economic development planning, infrastructure project planning, project management, grant writing and funding acquisition, community development planning, land use, and environmental planning. He has over 25 years of experience supervising water, wastewater, and rural community capacity building programming throughout the service area. Education: Mr. Mueller earned his Bachelor’s Degree from St. Lawrence University; and a Master’s Degree in Landscape Architecture at the SUNY Environmental School of Forestry.


Rebekah Novak
Massachusetts Water Compliance Specialist

Ms. Novak joined RCAP Solutions in May 2019. She brings over 10 years of experience in both the public and private sector in engineering, wastewater operations, construction, and technical assistance. Her background includes reviewing and approving permit applications, GIS mapping, inspecting construction projects and commercial systems, equipment maintenance, recording data, performing on-site lab work, field sampling, and system maintenance for commercial wastewater treatment systems. She has experience working with a variety of departments, committees, agencies, contractors and the general public. Ms. Novak’s expertise will make a difference in communities that need vital assistance with their drinking water and wastewater systems. Education: B.A. Civil Engineering, University of Massachusetts, Dartmouth. Professional Certifications: E.I.T. Certified, Wastewater Treatment Plant Operator Grade 5-C, Wastewater Collection Systems Operator Grade 4, Soil Evaluator, Wastewater Laboratory Analyst.


Catherine Rees
Water Compliance Specialist

Ms. Rees has been with RCAP Solutions for over ten years. Related experience includes Senior Sanitarian at the regional office of the NYS Department of Health. She has extensive experience providing training, technical assistance, resources and capacity building to small water and wastewater systems. Education: M.S. in Environmental Health, Graduate School of Public Health, University of Pittsburgh; B.S. in Environmental Sciences, University of Pittsburgh.


Kathy Rodgers
Maine State Lead

Ms. Rodgers has developed her skills over the last 15 years in the drinking water and wastewater industry. She has a solid understanding of small drinking water systems’ challenges and needs. Ms. Rodgers has provided technical assistance and training in Maine and throughout the Northeast. She is experienced in root cause and solution development, board trainings, funding applications, strategic planning, source water protection and drinking water and wastewater operations. Education: M.B.A. & B.S. in Chemistry, Southern Illinois University. Professional Certifications: Water Works Operator, Treatment Grade I and Distribution Grade I in Rhode Island, New Hampshire, & Maine.


Ariel Rosa-Otero
Water Compliance Specialist for Puerto Rico & USVI

Mr. Rosa-Otero joined RCAP Solutions in 2019. He brings 30 years of experience working for the Puerto Rico Aqueduct and Sewer Authority (PRASA), which owns and operates the island-wide public water and wastewater systems, serving the majority of Puerto Rico’s population. During his tenure, Mr. Rosa-Otero has served in a variety of roles at PRASA including: Compliance Manager, responsible for ensuring plants were implementing appropriate drinking water standards and procedures; Environmental Emergencies Responder, supervising the cleaning and disposal of both hazardous and nonhazardous chemicals; Support Team Member, providing support to rural communities; and Research and Development Manager, identifying technologies, equipment, products and procedures to help improve processes and treatment of drinking water and wastewater plants. He brings both the experience and knowledge to improve and maintain the quality of drinking water from the source to the public, and the ability to assist communities with both federal and local laws and regulations. Education: B.A. in Chemical Engineering, University of Puerto Rico. Professional Certifications: Wastewater Treatment Plant Operator Category IV, Drinking Water Treatment Plant Operator Category IV.



Sukhwindar P. Singh
Pennsylvania State Lead

Ms. Singh provides leadership and oversight to the RCAP Solutions Technical Assistance Providers that work in the Commonwealth of Pennsylvania. She also provides direct onsite technical assistance to communities. Ms. Singh joined RCAP Solutions in October 1994 after working as a Training Specialist with the National Environmental Training Center for Small Communities at West Virginia University. She brings a total of 26 years of technical and training experience with small and rural low-income communities throughout Pennsylvania and West Virginia. Expertise: Education and Training, needs assessment of local officials/small system boards, curriculum development & design for community leaders and operators, budgeting & finance, organic chemistry, federal reporting, income surveys. Education: B.A. in Chemistry, West Virginia University; M.S. in Organic Chemistry, University of Toledo. Postgraduate Education & Training: Curriculum development & design for adults, secondary science education, chemical education, environmental education, solid waste management & engineering, West Virginia University. Professional Certifications: Class 1-S Certified Wastewater Package Plant/Pond & Sand Filter Operator; Solid Waste Operator & Compost Operator, Certified Asset Management Associate Professional, Certified Check Up for Small Systems Trainer (CUPSS).



James P. Starbard
Massachusetts State Lead

Mr. Starbard joined RCAP Solutions in 2009. He has 8 years’ prior experience as a licensed sanitarian with duties including approval and inspection of septic system repairs and installations, plan review, soil evaluation, percolation testing, field inspections, system oversight, well plan approval and inspection including water quality testing, inspection and enforcement of MA State Sanitary Code and other applicable regulations. Education: B.S. in Health Science, Worcester State University; Master of Occupational and Environmental Health, Anna Maria College. Professional Certifications: Certified Health Officer, Healthy Homes Specialist, Drinking Water Operators License Grade VSS, Registered Sanitarian, Licensed Soil Evaluator, Licensed Title 5 System Inspector, Licensed Code Enforcement Lead Determinator Inspector, Very Small Systems Water Operator License. Professional Affiliations: Massachusetts Environmental Health Association.


Laurie Stevens
New England Water Compliance Specialist

Ms. Stevens joined RCAP Solutions in March 2019. She brings 20 years of experience in both the public and private sector in engineering, environmental and community development fields. She has served in several high-level management roles ranging from engineering, design, compliance and financial management of water and wastewater systems to real estate management. She has supervised planning, zoning, and engineering departments, overseen operations of public water systems and wastewater treatment facilities, and managed environmental projects from concept to construction. Education: M.S. Environmental Engineering, Worcester Polytechnic Institute; B.S. in Civil Engineering, Worcester Polytechnic Institute. Professional Certifications: Registered Professional Engineer NH & MA, Drinking Water Operator—Distribution 1, MA, Drinking Water Operator—Treatment 1, MA, NASSCO Certifications—National Association of Sewer Service Companies, PACP—Pipeline Assessment and Certification Program, MACP—Pipeline Assessment and Certification Program, LACP—Pipeline Assessment and Certification Program. Professional Affiliations: American Society of Civil Engineers, American Water Works Association, New England Water Works Association.


Erick Toledo
New Hampshire State Lead

Mr. Toledo has more than 15 years’ experience working in water, wastewater, and solid waste management both internationally and nationally. Mr. Toledo worked as a Rural Community Development Specialist for RCAC in Colorado. In that role he conducted water and wastewater rate analyses, provided on-site technical assistance and training, identified funding sources and assisted systems with applications, developed source water protection plans, assured compliance and implemented consolidation projects with public water utility officers and their surrounding communities, some of which were funded by HHS/OSC. Mr. Toledo also worked as a Program Manager at the Desert Research Institute (DRI) and a Program Coordinator of the Clean Water Initiative, where he oversaw international WASH programs in multiple countries in Latin America. His work includes curriculum and database systems development, monitoring and evaluation programs and the organization of emergency response efforts to reestablish water service. Education: M.S. in Sustainable Development & Conservation Biology, University of Maryland; B.S. in Engineering & Natural Resources Management, Universidad de San Carlos Guatemala. Professional Certifications: Certified Check Up for Small Systems Trainer (CUPSS), NH Wastewater treatment Facility Operator 1-OIT, AWWA Water Treatment Operator, Level 1.



Josefa Torres-Olivo
District Director – Puerto Rico & USVI

Since 1995, Ms. Torres has been providing training and technical assistance in Puerto Rico for RCAP Solutions. Previously, she had 10 years of experience implementing drinking water regulations for the Puerto Rico Public Water Supply by working with the PR Department of Health as a Regional Engineer, and director of the Non-PRASA Section of the Drinking Water Program. Through a past contract with the PR Department of Health, Ms. Torres also oversaw the implementation of Drinking Water Sanitary Surveys for small systems outside of the central water authority’s oversight. Education: B.S. in Civil Engineering, Specialization in Environmental & Sanitary Engineering, Polytechnic University of PR. Professional Certifications: Licensed Engineer, Member of the Puerto Rico Engineers and Surveyors College, Licensed Level IV Water and Wastewater Operator.


EdwinVazquezEdwin Vázquez-Asencio
Sustainable Materials Management Specialist

Mr. Vazquez joined RCAP Solutions in 2014 as our Sustainable Materials Management Specialist working in Municipal Solid Waste Management in Puerto Rico. Mr. Vazquez educated communities to organize clean ups of illegal dump sites and to develop municipal and school-based recycling programs as well as community education and outreach activities. He has over 10 years of community education and training experience. Education: B.S. in Business Administration & Concentration in Marketing, University of Puerto Rico; M.BA. from Pontifical Catholic University of Puerto Rico. He also has formal education in Biology and Ecology from the University of Puerto Rico. Professional Certifications: Potable Water Treatment Plant Operator, Level II, a Certified Recycling Promoter and is a Regional Leader of the Educational Committee of the Puerto Rico Partnership.


Carlos Velázquez-Figueroa
Wastewater Technician

Mr. Velazquez-Figueroa joined RCAP Solutions in 2017. With more than 37 years of experience in the environmental field, including operation and maintenance of drinking water, sanitary and industrial treatment plants, solid waste projects, environmental surveys, and asbestos projects. Additionally, he has experience in management and supervision, and has strong communications skills in English and Spanish. Previously he was a Project Manager/Director of Sales & Marketing at ETAG Corporation where he worked with small drinking water systems in Puerto Rico. He has over 30 years of experience in the development and delivery of water and wastewater training. Education: B.S. in Chemical Engineering, University of Puerto Rico – Mayagüez Campus. Professional Certifications: Level IV certified Drinking Water and Wastewater Plant Operator.


Madison Wellman
Business Opportunity Specialist

Mr. Wellman joined RCAP Solutions in September 2021. His background includes economic development, nonprofit management, sales, research, and constituent outreach. He has experience working in the political arena, as well as with small business startups, technology, and development, which provides him with a vast understanding of diverse business and community challenges. Education: B.S. in International Business and Economics, Canisius College, Buffalo, NY