Purses for SafeStep

bagsThe purses have arrived at RCAP!

These 30+ purses, filled with toiletries, cosmetics and other necessities will be given out this holiday season to the families in our SafeStep Emergency Assistance Shelters, for victims of domestic violence. These families are homeless as a result of fleeing an abusive situation and often leave their homes, support system and communities with no belongings at all and must start completely over.

Special thanks to Heather Goodsell, the coordinator of Project Purses for her generous support again this year!

Support RCAP Solutions’ SafeStep Shelter Program!

donation amts to ss familiesDomestic abuse victims and their families often escape their abusers with nothing but the clothes on their back to call their own.

RCAP Solutions’ SafeStep Emergency Assistance Shelter provides shelter, housing and stabilization services for these fragile and homeless families at their most desperate time of need.

Your donation will mean more families will be provided with food, toiletries, and furnished homes when they enter the SafeStep program.

Please click here to make a donation and help us reach our goal of raising $10,000 this holiday season to help Worcester County families in need.

To learn more about SafeStep, please click here.

Edwin Vazquez-Asencio Named Rookie of the Year

Congratulations to Edwin Vazquez-Asencio, Sustainable Materials Management Specialist at RCAP Solutions, who received the Outstanding Rookie Award at the RCAP National conference.

Karen A. Koller, CEO; Edwin Vazquez-Asencio, Sustainable Materials Management Specialist; Juan Campos-Collazo, Community Development Specialist and Josefa Torres-Olivo, District Director at the RCAP National Awards Reception

Karen A. Koller, President and CEO; Edwin Vazquez-Asencio, Sustainable Materials Management Specialist; Juan Campos-Collazo, Community Development Specialist; and Josefa Torres-Olivo, District Director at the RCAP National Awards Reception.

This award is given to a staff member who has been with the RCAP program for two years or less, but who has made contributions over and above what would be expected for a new staff member. Nominees for this award have adapted to their jobs quickly, have made positive suggestions and contributions for program improvement, and shown outstanding initiative.

Edwin was hired in October 2014 to implement and lead RCAP Solutions Solid Waste Grant activities under National RCAP’s USDA Solid Waste Grant.  Prior to joining RCAP, Edwin had over 10 years of community education and training experience. Edwin has B.B.A. in Business Administration with a concentration in Marketing from University of Puerto Rico and an MBA from the Pontifical Catholic University of Puerto Rico. With Edwin’s background in community outreach, education, and organizing, his education in biology, and his passion for social and environmental justice, and to work directly with communities to address these issues, the selection committee felt that given the extreme degree of the solid waste issues in Puerto Rico, we needed an activist, not a technician.  This instinct paid off with dividends as Edwin has been working to organize community clean ups of illegal dump sites and to develop municipal and school-based recycling programs as well as community education and outreach activities.

In Edwin’s two short years at RCAP Solutions, he has been solely responsible for conducting two major community clean up events.

The first in January, 2015 took place in Manzanillo, a small, poor, rural barrio located on the southern coast of Puerto Rico, where the Jacaguas River meets the Caribbean Sea. In total, over 400 volunteers took part in the event, resulting in 15 truckloads of trash – approximately 100 cubic yards – hauled away. This event was conducted only 4 months after Edwin’s hire.

The second, in February, 2016 took place at the Guayabal Lake, located between the barrios Guayabal in Juana Diaz and Romero in Villalba.  It is one of the most important water reservoirs for agriculture activities from Juana Diaz to Salinas, a large region of four to five towns.  It has been used since 1914; providing enough water to develop the sugar cane industry in the region during the most intense period of development in Puerto Rico. Around 300 volunteers and government employees worked hand in hand to recover the lake from the solid waste under the lead of RCAP team. As a result, over 121,704.5 lbs. ≈ 60.85 tons of solid waste was removed from the lake.

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Josefa Torres-Olivo, District Director; Edwin Vazquez-Asencio, Sustainable Materials Management Specialist; Juan Campos-Collazo, Community Development Specialist; and Scott Mueller, Chief Community Services Officer and Director Rural Assistance at the RCAP National Awards Reception.

These events took many months of planning to coordinate. Edwin’s initiative provided a wake-up call and a real movement in the Manzanilla Community. After the success of the Manzanilla clean-up, many communities and agencies turned their attention to RCAP to find solutions in many areas affected by solid waste.  The coordination between federal, state, and municipal agencies and the communities demonstrates the need to establish a more collaborative frame of work to address this situation.

“This is exactly what we need, getting people to work together to protect the environment for future generations,” stated Adrian Alicea, a Park Ranger for the PR Department of Natural and Environmental Resources (DRNA), when the Manzanilla report was presented.

Between his start date in October 2014 and January 2015, Edwin planned, organized, conducted trainings, and implemented a volunteer community clean up event in a low income rural coastal community.  The event was a HUGE success.  Over 400 people showed up including local officials, officials from Puerto Rico’s Agricultural Extension Agency, Department of Natural Resources, the state police, the University of Puerto Rico, numerous local Boy Scout troops, church, and school service-learning groups.  NOT TO MENTION the buy-in of the residents of the community itself.  It was so successful that it was reported on by local Puerto Rico radio and television outlets, and served as a cover story for Rural Matters and a National RCAP special video project under production.

In March 2015 – just less than 6 months of his hire – Edwin, provided training, and implemented an event that involved engaging the local schools, getting buy in, training teachers, and planned, organized and ran an event where children were tasked with finding creative uses for items from illegal dumps and litter.

This lead the process to the point where school children are growing seedlings in containers that were or would have entered the waste stream to be used to landscape abandoned areas where the illegal dumping was occurring and an “adopt an island” approach was launched to find local businesses to plant and maintain these areas.

Edwin intrinsically knows that solving problems is one thing and that education, training, and capacity development is quite

Edwin Vazquez-Asencio with Robert Stewart, Director of RCAP, Inc.

Edwin Vazquez-Asencio with Robert Stewart, Director of RCAP, Inc.

another.  He is all about the local empowerment of low income communities and is not satisfied simply achieving his required work load or stay within the confines of his job description.  He is constantly coming up with ideas of how we can better serve the communities he is working with.

Edwin independently developed and delivered training materials that fit the context of the solid waste issues in Puerto Rico and has been assisting on our Puerto Rico Department of Health Sanitary Survey contract.

Edwin has been assisting and in some cases leading resource development efforts to expand our work in Puerto Rico. As a Solid Waste Management Specialist he has developed a collaborative strategic approach with the Government and the communities to deal with the proliferation of illegal dumping sites and the effects of these in the public health. Working as liaison between different agencies including The Natural Resources Department, The PR Solid Waste Authority, the Department of Education, the PR Police, the University of Puerto Rico and other private universities and the municipalities of Juana Díaz and Villaba, he is creating programs and initiatives to create awareness of the problem using cleanups activities to educate and promote long term solutions.

The inclusive approach is considering a multilevel educational effort to address the necessities of students, professionals and government employees.  His design is based in the sustainability of the initiatives considering; reduce, reuse and recycling of the materials that need to be diverted from the landfills. He is the Leader of the Educational Committee of the PR Recycling Partnership for the south of PR; an initiative of the Environmental Protection Agency Region II.

He has been invited to important radio programs in PR such as “La Gente Está Hablando” and “Es con usted la ciestión” on WPAB Radio Station and “La Alternativa Holística” on Radio Casa Pueblo 1020 AM; radio programs related to Social, Political and Environmental Issues affecting the society. In total Mr. Vazquez-Asencio have more than 25 years of experience in administration, outreach and community education, with a strong background in cultural and environmental management.

In addition to this, Edwin has been involved in several volunteer and community projects including:

  • Assisted Dr. Norma Piazza from UPR, Ponce in the study needs for the Federal Department of Education, Title V on the proposal for the development of Spanish study centers using technology
  • Work in the development process of a proposal for Department of Education by the Ponce Art Museum
  • Oriented small farmer from Yauco, Puerto Rico about disposal of vegetal material by using the composting process
  • Founder and developer of literary movement La Peña Literaria
  • Member of Centro Cultural Carmen Solá de Pereira

What folks had to say about Edwin and his contributions:

“Edwin Vazquez-Asencio works with a passion, a virtue that not all Technical Assistance Providers possess. As a small fish in an immense tank of water, Edwin has to dive through the solid waste program with less experience than others with years of experience. He has gone above and beyond, accomplishing more than the tasks assigned under the Solid Waste program and also provides assistance with the drinking water program as well. Edwin has what’s needed to move the Solid Waste program ahead in Puerto Rico; and that is a great heart and the passion to serve people. He has taken giant steps towards positioning RCAP Solutions’ Solid Waste Program in Puerto Rico on the radar, such that local and federal Solid Waste agencies are noticing the work that he has done in such a short time. The Puerto Rico team is very proud to have Edwin on board as someone who assists rural and low income communities and those who live there.” Eng. Josefa Torres, District III Director Puerto Rico & U.S.V.I.

“Edwin is an extraordinary human being that puts the many qualities and skills he owns at the service of the rural communities in need. He has a great capacity for understanding the work along with the communities in helping them to effectively address their problems and improving not only their physical facilities, but also improving their self-esteem. He is an incredibly valuable team member for the RCAP Solutions staff in Puerto Rico.” Eng. Juan Campos, Community Development Specialist, RCAP Solutions Puerto Rico
Comments from volunteers involved in the Manzanillo and Guayabal Lake Clean Up Projects:

 “Manzanillo’s experience was an example of solidarity and empowerment, a reflection on what each one can do for the collective, and a successful learning experience for both the local community and the volunteers involved.” Dr. Sandra Moyá of the University of Puerto Rico’s Department of Biology

“This is exactly what we need, getting people to work together to protect the environment for future generations. This is part of our legacy for them and I’m glad we are a part of it. We patrol the area, try to educate people and prevent illegal dumping, but we need help. We really appreciate RCAP’s initiative to organize and coordinate this event. We need to continue this effort in other places.” Adrian Alicea, a Park Ranger for the Department of Natural Resources

“I have a three year old girl and an eight year old son. When they see people like RCAP Solutions working with us, they will grow up knowing that if we work together, we can get the help we need to have a better life in our community. My son helped clean the river with his dad. It will help the next generation think differently about the community and the environment.” Jayline Olivencia, Manzanillo resident

 “With this effort, we can say, today we made the change! RCAP Solutions was a helping hand, uniting people and creating an understanding about the importance of protecting and maintaining a clean environment, which will lead to a better quality of life and a better future.” Keila Rivera, an environmental science graduate student from the Pontifical Catholic University of Puerto Rico, who assisted with the workshops and researched information about the garbage burning habits promoted in Manzanillo Community.

 “It was an answered prayer, we were looking for the know how to deal with this situation” Eng.  Ruben Estremera, Principal Supervisor Engineer, PREPA South Coast-Juana Diaz Irrigation System. 

Slater Estates

Applications are now being accepted for Slater Estates, 96 Slater Street, Webster, MA

SlaterEstates2-Brochure

  • LOW Waitlist
  • On-site Management
  • On-call Maintenance
  • On-site Resident Service Coordinator
  • On-site Laundry and Mail
  • Fully applianced kitchens
  • Resident & guest parking

 

Do You Qualify?
• Applicants must be 62 years of age or older, OR if under 62, mobility impaired requiring the features of an accessible unit, AND
• Must be income-eligible and meet HUD established income guidelines.

For More Information/Application:
Contact Management at (508) 943-9897, TTY (978) 630-6754

Click here for full flyer

Today is Giving Tuesday

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Support RCAP Solutions’ SafeStep Shelter Program!

donation amts to ss familiesDomestic abuse victims and their families often escape their abusers with nothing but the clothes on their back to call their own.

RCAP Solutions’ SafeStep Emergency Assistance Shelter provides shelter, housing and stabilization services for these fragile and homeless families at their most desperate time of need.

Your donation will mean more families will be provided with food, toiletries, and furnished homes when they enter the SafeStep program.

Today, we kick off our year-end campaign.

Please click here to make a donation and help us reach our goal of raising $10,000 this holiday season to help Worcester County families in need.

To learn more about SafeStep, please click here.

 

New Report: State Program Keeps Worcester County Families Housed, Saves Commonwealth Millions Every Year

RCAP Solutions praises the Residential Assistance for Families in Transition program

Nov. 22, 2016 (Worcester) – This past year, the state’s largest family homelessness prevention program kept 300 families out of emergency shelter, and in doing so saved Massachusetts $10.3 million.

A report released this week, called “RAFT 2015-2016: Residential Assistance for Families in Transition in Worcester County,” takes a look at RAFT and how it helped families in Worcester County in fiscal 2015 and 2016. The report – from the Regional Housing Network of Massachusetts and RCAP Solutions – shows the value of the program, not only in how many families are diverted from emergency shelter every year but also in the economic savings for the commonwealth.

The Residential Assistance for Families in Transition (RAFT) program helps families with very low and extremely low incomes who are on the verge of becoming homeless. The majority of these clients are women in their 30s with two children, the report shows.

“My life was collapsing slowly, I had no hope,” said Tracy, an RCAP Solutions RAFT client. “I couldn’t imagine doing it on my own. [Now] my children and I are in a happy place.  We are thankful for RCAP Solutions – they have helped my family and me tremendously. With everything, they gave me hope; they gave me the strength to see the light at the end of the tunnel. Thanks to the RAFT program my family is complete and we were given a second chance of being happy, reunited. We are complete.”

RAFT clients – who apply for help at RCAP Solutions or one of 10 other housing agencies statewide – can receive up to $4,000 annually to help stave off homelessness. Although they can use the aid from year to year, most do not: less than one percent of RAFT users (only two out of 300 clients), in 2016 had received aid the year prior, demonstrating how effective RAFT is at keeping people housed.

After deemed eligible, families use the flexible RAFT benefits to stay stably housed, by helping to pay for housing needs such as back rent, utility bills, child care, start-up rental expenses, moving costs and more.

“RAFT is vitally important in helping families in danger of losing their homes,” stated Karen A. Koller, President & CEO of RCAP Solutions. “This report shows that it is dramatically less expensive to help families maintain their housing and to avoid the emergency shelter system once a family becomes homeless.  RAFT is critical in helping families remain in safe, affordable housing and as a result, experiencing fewer traumas and retaining their dignity.”

If RAFT were not available, the state could expect to pay $36,855 a year to keep a family sheltered for an average stay of 10 and a half months; in 2016 in the RCAP Solutions service area, it would’ve cost the commonwealth $11,056,500. RAFT aid payments only cost $800,707 by comparison.

For more information, contact Maegen McCaffrey, Chief Communications Officer at 617.974.2579 or mmccaffrey@rcapsolutions.org.

To vew the full Worcester county report click here: RCAP Solutions RAFT Report

To view the statewide report click here: RAFT in Mass 2016

About RCAP Solutions, Inc.

RCAP Solutions has been helping people throughout central Massachusetts with a wide range of housing and supportive services since 1969. Our mission is to foster personal and public self-reliance and improve the quality of life for individuals, families and the communities in which they live. RCAP Solutions is the Worcester County affiliate of The Regional Housing Network of Massachusetts and the Northeast affiliate to the national RCAP (Rural Community Assistance Partnership) Network. For more information, please visit www.rcapsolutions.org.

About The Regional Housing Network of Massachusetts

The Regional Housing Network of Massachusetts has worked on a regional level to address the needs of constituents for 38 years. Network members – Berkshire Housing Development Corporation, Community Teamwork Inc., Franklin County Housing and Redevelopment Authority, HAPHousing, Housing Assistance Corporation, Housing Solutions for Southeastern Massachusetts, Metropolitan Boston Housing Partnership Inc., RCAP Solutions Inc. and South Middlesex Opportunity Council Inc. – cover the commonwealth and are available to all 351 cities and towns for assistance with housing development, management and policy setting. All of this is in addition to the network’s core work of implementing and managing innovative and traditional housing programs designed to assist people of all income levels. Learn more at www.regionalhousing.net.

To learn more about the statewide RAFT program contact the RHN at pbyrnes@regionalhousing.net.

Warm Hands Warm Hearts 2016

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RCAP Solutions is collecting hats, mittens, gloves and scarves throughout the months of November and December for families in need.

Your generous donation will provide local children and families in our Safe Step Emergency Assistance Shelter for victims of domestic violence with a little extra warmth this holiday season.

Donated items can be handmade or purchased.

All items will be distributed to local families in early December.

For more information, contact Emily Farrand, Chief Human Resources Officer, 978-630-6647, efarrand@rcapsolutions.org.

 

Items can be donated at the following locations:

Gardner Office: 205 School Street, Gardner, MA (4th Floor)

Worcester Office: 12 East Worcester Street, Worcester, MA (2nd Floor)

Property Manager Office at any of our properties:

Atwood Acres: 66 Dudley Road, Townsend, MA

Bolton Country Manor: 600 Main St., Bolton, MA

Cottage Street Apartments: 198 Harrington St., B5, Athol, MA

Groton Commons: 74 Willowdale Road, Groton, MA

Hapgood Apartments: 25 Cheney Street, Athol, MA

Hubbardston House Apartments: 1 Old Princeton Road Cut-Off, Hubbardston, MA

New Horizons Apartments: 20 Benson Ave., Worcester, MA

Rockdale House Apartments: 63 School St., Northbridge, MA

Slater Estates: 96 Slater Street, Webster, MA

Townsend Woods: 70 Dudley Road, Townsend, MA

Brave Pennsylvania Water and Sewer Case Study

brave

Brave Compressor Station circa 1940s

Sukhwindar Singh, Director of Education and Training

The village of Brave is a tiny hamlet on the banks of Dunkard Creek in southwestern Pennsylvania.

About 100 years ago, Peoples Natural Gas Company of Pittsburgh decided this community was suitable for the largest gas compressor station in the world.  The compressor remained in operation from 1906 to 1959.  Two dams were created by People’s Natural Gas and other amenities were added including public water, public sewer, telephone service, an elementary school and an ice plant.   Today Brave is considered a census-designated place in Wayne Township, Greene County Pennsylvania.  It lies in Pennsylvania’s southwestern corner near the West Virginia Border. As of 2010, the population was 201 with about 80 household connections.

The Brave Wastewater Treatment Plant provides service to the village of Brave in Wayne Township, Pennsylvania  with a service area of approximately two miles. The biggest concern of the Authority is the condition of the treatment plant and collection system.

brave1

Brave Brass Fittings Plant without Compressor Station, 2015

The Brave Water Authority serves approximately 200 persons and purchases water from the Morgantown Utility Board, which draws raw water from the Monongahela River and Cobun Creek Reservoir. The Morgantown Utility Board is responsible for providing the primary water treatment of water and monitoring of water quality.

This community has faced some serious challenges which prompted them to ask for RCAP’s assistance.  Greene County has been working steadily to keep the system moving forward and many personnel from the county level have expended time and efforts here.  The county also requested RCAP technical assistance.  RCAP is just beginning work here, so technical assistance tasks and roles are being identified.  Currently RCAP staff are assisting the utility with preserving their maps and generating data sets of their water and sewer system that allow the manager/operator to develop an overall asset inventory of his system.  RCAP staff will also be assisting the system to remain financially viable through ongoing assistance related to budgeting and financial management.  Most recently, RCAP staff have also assisted the system to identify a state-certified auditor to assist on financial audits.  The system has slowly made improvements to the wastewater system and they are looking at improvements to the water system including tank painting and meter replacement.  Outcomes of this RCAP technical assistance to this small system are improved public health, improved economic vitality, and empowerment to the system manager, board and community.

Community Resources Program Update, Fall 2016

Scott Mueller, Chief Rural Affairs Officer & Director of Community Resources

Untitled3Over this past year, the focus on drinking water and health has been more important than ever before.  Close attention needs to be made on quantity, quality, and maintenance of water and the system is critical to a communities overall health and ability to serve its residents and businesses.   The lead issue in Flint Michigan has also brought national awareness to this issue with many states now testing their school systems for lead.  As well regulatory agencies are now more critically looking at compliance and trying to work more closely with communities to insure such.

One key activity to look at is knowing where your system components are such as valves, pumps, distribution and collection lines, laterals and the list goes on.  By knowing where they are assessments can be made on their condition, lifespan, and the ability to plan for replacement or upgrade and prior to it being needed to be made so it is a proactive activity rather than a reactive one focusing on having the financial means available to make the replacement.  Geographical Information Systems [GIS] combined with Asset Management planning is now becoming a very good way to guide this process.  Here institutional knowledge of the system characteristics and physical components can be maintained providing information to operators and decision makers insuring proper operation of the system in a holistic manner.

RCAP Solutions now has programming in this area and can provide technical assistance to rural communities across our region which covers 9 north eastern states and 2 territories [ME, NH, VT, MA, CT, RI, NY, PA, NJ Puerto Rico and USVI].  Whether it be working with a specific community issue or developing a new infrastructure system they have the experience to assist you with your effort.  Most always these are challenging efforts which cost significant dollars and there is an ever growing maze of regulation and process that needs to be navigated.  By knowing your system and components, you will be better able to manage its operations.

This year we are pleased to say that again we have funding available to assist in this area along with many others if eligible.  We can assist your community effort through our trainings, and onsite technical assistance or through our remote resource team.  Whether it be direct technical assistance or training provided to or your project team we would enjoy hearing from you and seeing how we may assist.  In those cases where communities are not eligible for assistance under our federal and state funding guidelines we also offer an affordable bee based approach to gaining this assistance and are more than happy to discuss your needs.

We wish every community the best in the upcoming year and to find out more about our services please contact Scott Mueller, Director of Community Services and Chief Rural affairs officer at 315-482-2756 or email smueller@rcapsolutions.org.

Eliminating Illegal Dumping in Puerto Rico

Edwin Vázquez-Asencio, Sustainable Materials Management Specialist, RCAP Solutions, Puerto Rico

Collores is one of the most named barrios in Juana Díaz PR. It was the birth place of  poet Luis Llorens Torres, one of the most important journalists of the first decades in the 20th century in PR. As a lawyer, playwright, politician and poet, he was responsible for the immortalization of the beauty of the rural areas of Collores in his writings. But in recent decades some of the beauty of “El Valle de Collores” was lost as a result of poor management of the solid waste.

Due to the collaborative strategy and the efforts between the “Solid Waste Taskforce” members and the communities, we can appreciate a positive change.  The Natural Resources Department contacted RCAP to refer a situation with the establishment of an illegal dumping site in the Agustinillo Sector at the road 512 km 4.2.  The place near the river is been used for the accumulation of solid waste for future pickup by the municipality.  Using the information in the RCAP solid waste brochure published in the community newspaper, some residents called the DRNA  Vigilant Corp. to complain about the problem. The lieutenant in charge, looking for a more proactive way to deal with the situation, oriented the residents in the sector and some interviews were made by RCAP TAP.pr dumping

“The residents who agree with this practice alleged that the area was designated by the municipality employees who collect the materials. They also claimed that the collection service has been delayed for a few weeks; according to them, maybe more than two months.”

With the assistance of the DRNA the residents were oriented about the consequences of that practice for the environment, the river and their health, also the legal penalties associated with the intervention from the DRNA and the police.

The community ceases the practice and contacted the municipality officers for the collection with the information provided during our intervention.  TAP call the Juana Díaz DTOP Director to let him know about the situation and coordinate the removal of the materials. The DRNA on their part contacted JD DTOP to require action on the collection of the materials. The municipality took action immediately.

With the participation of residents of the Agustinillo sector, TAP performed a cleaning and restoration of the area used for illegal dumping.  The small illegal dumping site in progress was stopped and eliminated. The place was programed for the developing of a land scape that will be adopted by community members.  Community groups such as; the Colectivo Valle de Collores, were involved in the process and additional members of other sectors will be contributing with the design of a landscape.

The DRNA donated endemic bushes for the place.  The activity was reported to the Regional Offices of DRNA and all stakeholders, as a result of this, the State Department of Transportation and Public Works collaborated with the initiative and invited the community to their nursery for orientation and selection of other ornamental plants. The adoption of the area is going to be made formally by DTOP. The residents are in the process of developing a project in which they can integrate food crops and ornamentals in the area in order to address the interest of residents with different interests.  Some banana trees were planted in the background as suggested by the some of them.

The PR Natural Resources Department Vigilant Corp was present on the cleanup and the possible violators of the law were identified for orientation about the situation and the possible repercussions of their behavior.  A sign donated by Colectivo Valle de Collores was placed in the area with a positive message: “ Isla Adentro: peces, flores, pájaros, aire puro, aguas cristalinas…pr dumping1Consérvalos.  (Inside Island: fish, flowers, birds, pure air, crystal clear waters…Preserve it).

After a few months the place remains clean and the donated plants are in the area waiting for the final design and the top soil conditioning. Collores is going back to be the idyllic place nostalgically described by one of its favorite sons; who immortalized its rural beauty before the solid waste were part of the scene.  Thanks to the team work of the taskforce created by RCAP and the community support Collores is changing for good; the empowerment of the community is taking place in the solid waste management and we are convinced of the success of or approach.